Apply📍 Germany, Serbia
🧭 Full-Time
🔍 Generative Conversational AI
- Deep technical expertise in Rasa and conversational AI development as well as on-premise infrastructure management
- A minimum of 5 years of professional work experience with Rasa or equivalent
- Experience serving as part of a key customer leadership team, working with technical and business decision-makers
- Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes
- Ability to act as an industry-encouraging leader in both customer meetings and public settings
- Collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products.
- Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success.
- Support customers through proactive and reactive issue resolution, escalating to technical teams when necessary.
- Provide proactive, consultative advice to help optimize the performance of our customers’ Rasa deployments
- Help champion an environment for ongoing strategic customer success
- Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development.
- Participate in Rasa internal training and education sessions
Backend DevelopmentPythonCloud ComputingKubernetesAPI testingCustomer serviceDevOpsJSONCustomer Success
Posted 15 days ago
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