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Amplemarket

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🔥 Customer Success Manager
Posted 2024-12-04

🔍 Sales Software

  • 3+ years of experience in customer success, account management, or a similar role.
  • Customer-centric mindset and a passion for delivering exceptional experiences.
  • Exceptional relationship-building skills with various stakeholders.
  • Proven track record in managing complex customer relationships.
  • Strong organizational skills for managing multiple accounts efficiently.
  • Excellent written and verbal communication skills.
  • Analytical skills for forecasting potential ARR changes.
  • Solid project management experience for smooth customer onboarding.
  • Commercial acumen for identifying and nurturing growth opportunities.
  • Ability to thrive in a remote-first environment.

  • Own and manage a portfolio of customer accounts, fostering strong business relationships.
  • Act as a trusted advisor, guiding customers through their journey with Amplemarket.
  • Lead the onboarding process for new customers, ensuring a seamless transition.
  • Track and report on key metrics related to customer satisfaction and account health.
  • Identify expansion opportunities and manage upsell initiatives.
  • Proactively monitor account health to mitigate churn.
  • Advocate for product improvements by collaborating with internal teams.
  • Contribute to defining customer success workflows and best practices.
Posted 2024-12-04
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🔥 Frontend Software Engineer
Posted 2024-12-03

📍 EMEA/LATAM

🔍 B2B sales enablement

  • Experience designing and maintaining complex/large/growing UIs.
  • Work closely with designers to improve user experience when implementing new features.
  • Attention to detail and an artistic eye for work output.
  • Seek to reuse components and maintain a consistent design language.
  • Strive to use best practices and test software before delivery.

  • Work directly with the co-founders.
  • Have lots of autonomy and impact.
  • Ship new features every week.
  • Design and conceive new product experiences and interfaces.
  • Enhance Amplemarket’s product usability and solve technical issues.
  • Collaborate with backend developers and customer support representatives.
  • Work independently and in small teams on product development.
  • Create visual/interactive content using HTML, CSS, and JavaScript (React.js).
  • Rapidly iterate on design prototypes and applications.
  • Collaborate with experienced software engineers throughout the product lifecycle.

HTMLCSSJavascriptReact.jsReactCollaborationJavaScriptAttention to detail

Posted 2024-12-03
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