- Own and grow a portfolio of customer accounts, building relationships with key stakeholders and understanding their business goals.
- Identify and close upsell and cross-sell opportunities to drive revenue growth.
- Develop account plans to identify growth opportunities, strengthen relationships, and maximize account potential.
- Build relationships with decision-makers, including senior stakeholders, and position Amplemarket as a strategic partner.
- Identify opportunities to expand product adoption by understanding customer workflows, challenges, and evolving needs.
- Manage commercial conversations and negotiations, including pricing, contract expansions, and renewals where applicable.
- Monitor account performance and engagement to identify risks and opportunities and support growth and retention.
- Collaborate with Customer Success, Sales, and other internal teams on customer experience and account strategies.
- Track and report revenue growth, expansion pipeline, and account performance.
- Share customer insights and contribute to improvements in account management workflows and practices.
Account ManagementSaaS