Communicate with customers via email, chat, and occasional video calls to answer questions and resolve issues.
Learn our product inside and out to help users find solutions and make the most of key features.
Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.
Build and update help center documentation, FAQs, and internal resources to make troubleshooting easier.
Take ownership of customer issues and ensure they’re fully resolved — always aiming to create a great experience.
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About Amplemarket
Amplemarket is transforming B2B sales by consolidating fragmented sales tools into a single, AI-powered platform. Your sales team can move from manual prospecting to efficient, data-driven outreach, focusing solely on closing deals. Amplemarket's platform, including its "Duo Copilot" and advanced lead generation engine, helps businesses scale their revenue growth and maximize sales productivity.
How We Work
Amplemarket champions a "pro sports team mentality" and remote-first culture, fostering mission focus and curious optimism. The team values continuous growth, with a supportive environment where individuals are empowered with freedom and ownership to experiment and make a significant impact. They prioritize collaboration, ensuring a hyper-aligned team that moves with speed and quality.
Engineering at Amplemarket
Amplemarket's engineering team tackles diverse and complex problems, from NLP models for email analysis to scaling Elasticsearch clusters handling terabytes of data. With founders rooted in computer science and physics, there's a deep appreciation for technical excellence. The team builds innovative solutions, including greenfield AI projects, with significant ownership over execution and technical direction. They prioritize a scalable, stable, and user-friendly product experience, continuously integrating feedback to improve their codebase. Their tech stack includes Ruby on Rails, React, PostgresQL, Elasticsearch, and Redis.
Why Join Us
Work on cutting-edge AI: contribute to greenfield projects using Large Language Models and modern AI technologies.
Enjoy significant autonomy and impact: influence product strategy and ship new features weekly in a fast-growing startup.
Collaborate with a strong technical team: founders with engineering backgrounds value and support the work of engineers.
Experience a supportive and growth-oriented culture: receive regular feedback and opportunities to stretch your skills.
Benefit from a remote-first approach with unique perks: work from anywhere (for many roles) and attend an annual company trip to a secret location.