Senior Customer Success Manager

Posted 6 months agoViewed

💎 Seniority level: Manager, 3+ years

📍 Location: US

🔍 Industry: SaaS

🏢 Company: Amplemarket👥 51-100💰 $12,000,000 Series A about 3 years agoCRM Artificial Intelligence (AI)SaaS Sales Information Technology Software

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Relationship buildingVerbal communication

Requirements:

3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment.
A customer-centric mindset with a passion for delivering exceptional experiences and driving positive outcomes.
Exceptional relationship-building skills capable of engaging with various stakeholders.
Proven track record in managing complex customer relationships, achieving renewals, driving expansions, and building customer advocacy.
Strong organizational skills with the ability to manage and report on multiple accounts effectively.
Excellent written and verbal communication skills.
Analytical skills for forecasting ARR changes and preparing data-driven QBRs.
Solid project management experience to ensure successful customer onboarding.
Commercial acumen to identify and close growth opportunities.
Ability to thrive in a remote-first environment and collaborate effectively with internal teams.

Responsibilities:

Own and manage a portfolio of customer accounts, fostering strong business relationships with external stakeholders at all levels.
Act as a trusted advisor, guiding customers through their journey with Amplemarket, from onboarding to renewal to help them achieve business goals.
Lead the onboarding process for new customers, ensuring a seamless transition from sales to customer success, including live product training.
Track and report on key metrics including customer satisfaction, NPS, retention rates, and growth.
Identify expansion opportunities and manage upsell initiatives.
Proactively monitor account health to identify risks and mitigate churn.
Advocate for customers within Amplemarket by collaborating with various internal teams for product improvements.
Contribute to defining and refining customer success workflows and best practices.

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