Applyπ Germany, European Union
π Technology, SaaS
- Possess at least 1-2 years of experience in a technical customer support role or similar customer-oriented technical position.
- Demonstrate a broad technical understanding through IT-related training or education.
- Knowledge of REST APIs and authentication standards such as SAML and OIDC.
- Familiarity with tools like Git, GitLab, API testing tools such as Postman or Insomnia, and command line.
- Exhibit exceptional problem-solving abilities to analyze and resolve complex issues.
- Possess strong communication skills and enjoy collaborating with customers and team members.
- Demonstrate organization, planning skills, and adaptability to changes.
- Excellent proficiency in German and English.
- Serve as the primary point of contact for customers regarding technical issues and inquiries related to the Flip platform.
- Collaborate closely with customers to identify and resolve problems, assist with troubleshooting, and perform system configurations if necessary.
- Advise customers as a product expert on REST APIs, authentication/authorization (OIDC, SAML), integrations, and the product roadmap.
- Create and maintain documentation, including FAQs, user guides, and wiki articles for self-service support.
- Capture and document customer requests and issues to identify potential areas for improvement in products and integrations.
GitOAuthAPI testingREST APICommunication SkillsAnalytical SkillsCollaboration
Posted 2024-10-25
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