- Lead and develop a team of Solutions Architects across different regions and time zones.
- Deliver on customer facing projects such as onboarding, complex upgrades, or architectural changes.
- Serve as the primary technical point of contact in a player-coach model for strategic accounts.
- Lead technical issue resolution end-to-end, partnering with Support and Engineering.
- Guide customers as they extend Solo.io products for AI and agentic use cases.
- Proactively drive product adoption by identifying new use cases.
- Consult with customers on architectural best practices and performance tuning.
- Design and deliver tailored training sessions and workshops.
- Champion the customer inside Solo.io by translating needs into product feedback.
- Partner with account teams to manage technical risk and expansion opportunities.
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