- Serve as the primary technical point of contact for a small portfolio of strategic accounts based in EMEA.
- Lead technical issue resolution end-to-end, partnering with Support and Engineering on escalations.
- Guide customers as they extend Solo.io products to support AI and agentic use cases.
- Proactively drive product adoption by identifying new use cases and surfacing opportunities.
- Consult with customers on architectural best practices, performance tuning, and operational excellence.
- Design and deliver tailored training sessions, workshops, and enablement content.
- Champion the customer inside Solo.io by translating needs into actionable product feedback.
- Partner with account teams to manage technical risk, renewal health, and expansion opportunities.
KubernetesGo