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Senior Customer Success Engineer
Posted 5 days agoViewed
💎 Seniority level: Senior, 2+ years
🔍 Industry: Software Development
🏢 Company: Solo.io, Inc.
⏳ Experience: 2+ years
Requirements:
- 2+ years debugging, networking, cloud tooling and system administration experience.
- 3+ years of hands-on experience with Kubernetes, API gateways, Istio, and cloud-native applications
- Familiarity with technologies like Envoy and GraphQL is a plus
- Working knowledge of Go, Java, Node.js or related, modern programming language.
- Strong ability to dig into code to troubleshoot.
- Ability to manage stressful situations with calm professionalism, empathy, and compassion.
- Demonstrated strong written and verbal communication skills.
- Must be self motivated and have the ability to work well remotely
Responsibilities:
- Provide daily guidance to existing customers, proactively monitoring and responding to customer inquiries and issues on a regular basis
- Develop strong relationships with customers, sales, engineering and product teams.
- Proactively guide customers through their architectural and product setup and decisions.
- Troubleshoot and solve complex situations collaborating with Developers and Field Engineers.
- Contribute to Solo.io projects by submitting issues, pull requests, and documentation.
- Stay current with fast-moving additions to Solo.io products and related technologies to retain domain expertise and credibility.
- Manage stressful situations with calm professionalism, empathy, and compassion to develop good working relationships with clients, sales, engineering, and product teams
- Actively engage with the Solo.io community and related open source projects to foster adoption and grow external contributions
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