Identify and foster key customer champions across different parts of the customer organization
Support customers through the Kentik Customer Journey: from on-boarding through adoption, to renewal and growth
Establish and maintain rapport with all assigned accounts
Work closely with Post-Sales Engineers, Account Executives, Product Management, and Sales Engineers
Identify and call out account risks
Capture key customer needs and translate them to internal tasks
Serve as the customer’s trusted advisor and internal advocate
Account ManagementCustomer SuccessSaaS+2 more
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About Kentik
Kentik pioneers network observability, providing a must-have platform for network professionals. You'll work on a solution that unifies and correlates cloud, device, flow, and synthetic data, transforming telemetry into actionable insights. Market leaders like Akamai, Booking.com, Dropbox, and Zoom trust Kentik to manage and optimize their networks, making critical insights accessible to every engineer. The platform processes trillions of records and serves hundreds of thousands of queries daily, empowering smarter decisions at scale.
How We Work
Kentik is a fully remote company that operates globally, valuing strong collaboration, communication, and independence. The company fosters a supportive environment where everyone feels empowered to use their voice and has a sense of belonging. The culture emphasizes adding to the team dynamic, not just fitting in. You'll experience a collaborative, accountable, and creative atmosphere where people care deeply about each other.
Engineering at Kentik
The Platform Engineering group at Kentik builds and scales a high-performance, data-intensive platform. This platform stores, enriches, and queries traffic metadata and metrics from the world's largest networks. Engineers solve challenging problems related to distributed systems, concurrency, and high-throughput data pipelines, processing billions of measurements daily. The core data engine is primarily written in Go, with Node.js and React for application serving, and uses Postgres, Kafka, MySQL, and Redis. Kentik continuously evolves its offerings, integrating with major cloud providers and leveraging technologies like eBPF for deep network insights within Kubernetes.
Why Join Us
Shape the future of network observability, building innovative solutions for complex networks.
Work in a fully remote, global company that prioritizes work-life balance with open PTO and wellness days.
Collaborate with world-class engineers and network experts in a culture that values individual growth and diverse perspectives.
Contribute to a platform that ingests trillions of records, impacting how market leaders run their networks.
Receive comprehensive benefits, including 100% company-paid health, vision, and dental premiums for you and your dependents.
Benefits & Perks
100% company-paid premiums for health, vision, and dental coverage for you and your dependents.
Annual Health Reimbursement Account (HRA) of $3,000 for individuals or $4,500 for families.
Paid family and medical leave.
Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays.