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Customer Success Engineer, Enterprise - EMEA
Posted 14 days agoViewed
🔍 Industry: Software Development
🏢 Company: Kentik👥 101-250💰 $40,000,000 Series C over 3 years agoCloud Data ServicesInformation TechnologyNetwork SecuritySoftware
🗣️ Languages: English
Requirements:
- Previous experience with direct customer interaction in a customer facing role or environment
- Strong demonstrable experience with TCP/IP and Internet routing protocols (IPv4/v6, BGP, MPLS, ISIS, OSPF, HTTP, DNS, etc.)
- Demonstrable experience with network monitoring suites (Netflow, J-Flow, sFlow, IPFIX, SNMP, etc.)
- Demonstrable experience with Linux/UNIX systems administration
- Demonstrable experience with popular network vendor CLI’s (Cisco, Juniper, Arista, etc.)
- Experience with: Programming/scripting (Python, Bash, Ruby, PHP, Perl, etc.)
- Experience with APIs, maintaining RESTful code, as a tool for fast integration with 3rd party systems.
- Experience with: Cloud Networking (AWS, Azure, GCP)
- Experience with: Network and routing security (DDoS mitigation/scrubbing, Firewalls, Security Groups, NACLs, microsegmentation, RPKI)
- Experience with: Creating and analyzing traffic packet captures (tcpdump, Wireshark, etc.)
- Experience with: Network monitoring technologies, SNMP, Streaming Telemetry,
- Experience with: Synthetic/network performance testing
Responsibilities:
- Ownership of technical relationships with existing Kentik customers
- Proactive customer outreach to build and maintain long lasting technical relationships that provides value to Kentik customers
- Serve as an expert level escalation point for customer support issues
- Collaborate with internal platform Operations & Engineering teams on newly identified bugs and customer feature requests
- Work closely with the teams of Customer Success Managers, Account Executives, Solutions Engineers, and Product to ensure that customers achieve maximum value from the Kentik platform
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