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Customer Success Engineer, Enterprise - US Central
Posted 6 days agoViewed
💸 Salary: 144000.0 - 164000.0 USD per year
🔍 Industry: Software Development
🏢 Company: Kentik👥 101-250💰 $40,000,000 Series C over 3 years agoCloud Data ServicesInformation TechnologyNetwork SecuritySoftware
Requirements:
- Experience with popular network vendor CLIs: Cisco, Juniper
- Strong experience with TCP/IP and Internet Routing Protocols (IPv4/v6, BGP, MPLS, OSPF, HTTP/3 QUIC, DNS, etc.)
- Experience with CDN architectures (OTT, Anycast, GSLB)
- Strong experience with network monitoring suites (Netflow, Jflow, Sflow, IPFIX, SNMP, INT)
- Experience with synthetic/network performance testing
- Experience creating and analyzing tcpdump packet captures using Wireshark, or similar
- Strong experience in Network Security (DDoS mitigation/scrubbing, Firewalls, Security Groups, NACLs, microsegmentation, cloud native)
- Experience programming in Python, scripting in Perl and Bash
- Infrastructure-as-Code for orchestration/configuration management with Pulumi, Terraform, CloudFormation, Ansible, Puppet, Chef, Helm
- Strong working knowledge of APIs, maintaining RESTful code
- Hands-on experience with Linux networking
- Experience querying relational databases (PostgreSQL, MySQL)
- Contribute to shared knowledge base and best practices
- Ability to travel up to 25% of the time
Responsibilities:
- Establish, grow, and own technical relationships with existing Kentik customers
- Proactive customer outreach to build and maintain long lasting technical relationships that provides value to Kentik customers
- Serve as an expert level escalation point for customer support issues
- Collaborate with internal platform Operations & Engineering teams on newly identified bugs and customer feature requests
- Work closely with the teams of Customer Success Managers, Account Executives, Solutions Engineers, and Product to ensure that customers achieve maximum value from the Kentik platform
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