Customer Success Engineer, APAC

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Requirements:

• 3+ years of experience in a customer-facing role, preferably as a Customer Success Engineer or Technical Support Engineer, with a focus on API products.
• Strong technical acumen with experience in JavaScript, with a demonstrated ability to create and maintain automation scripts, RESTful architecture, SQL and web services.
• Knowledge of cloud computing, APIs, and enterprise-level integrations is highly desirable.
• Exceptional troubleshooting skills with the ability to diagnose and resolve complex technical issues.
• Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders.
• Demonstrated ability to understand customer needs and deliver solutions that drive success.
• Proven ability to work cross-functionally with sales, product, and engineering teams to achieve common goals.

Responsibilities:

• Act as the primary technical resource for our customers, providing expert guidance on the deployment, integration, and optimization of our products.
• Lead the technical onboarding process for new strategic customers, ensuring a smooth and efficient setup that meets their specific requirements and goals.
• Provide ongoing technical support and troubleshooting to enterprise clients, addressing their concerns promptly and effectively.
• Serve as the voice of the customer within the company, advocating for their needs and working with internal teams to ensure customer satisfaction.
• Work closely with customers to drive product adoption, ensuring they fully leverage our solutions to meet their business goals.
• Conduct training sessions and workshops to educate customers on best practices and new features, empowering them to use our products effectively.
• Gather customer feedback on product performance and feature requests, collaborating with the product team to influence the product roadmap.
• Build and maintain strong relationships with key stakeholders within enterprise accounts, acting as a trusted advisor and partner.
• Monitor customer health metrics, usage data, and satisfaction levels, providing regular reports to internal teams and clients.