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Enterprise Customer Success Manager
Posted about 1 month agoViewed
💎 Seniority level: Manager, 3+ years
📍 Location: United States
🔍 Industry: Healthcare
🏢 Company: PatientIQ👥 51-100💰 $20,000,000 Series B almost 3 years agoBig DataPredictive AnalyticsSaaSInformation TechnologyHealth Care
🗣️ Languages: English
⏳ Experience: 3+ years
Requirements:
- 3+ years’ experience managing strategic customer accounts in a B2B SaaS environment
- Excellent organizational and communication skills and the ability to handle multiple projects simultaneously
- Ability to prioritize tasks, regularly communicate progress, and meet established deadlines
- Must have a solid technical aptitude for email, calendaring and working with shared documents
- Collaborative mindset to effectively work across internal teams across PatientIQ
- Ability to travel at least 25% annually
- Proficient in all Microsoft Office Suite products (Word, Excel, Powerpoint)
Responsibilities:
- Build and maintain long-term relationships with key customer executives, product owners, and others, within a geographic territory
- Coordinate, develop, and deliver quarterly business reviews to customers to show progress, value, and growth potential
- Maintain a positive geographic territory net revenue retention
- Act as the SME on the PatientIQ platform and help our customers leverage our internally developed resources, best practices, and processes to achieve their goals
- Work cross-functionally with the implementations team, as well as product and engineering teams to continuously provide feedback on customer needs to inform the future product roadmap and development strategy
- Maintain and regularly update the PatientIQ product documentation and internal wikis
- Manage Customer Success Analysts for your geography in order to support clients effectively
- Support PatientIQ sales operations and help identify areas where we can grow our offerings and solve new customer problems
- Support and facilitate customer renewals, amendments and new product opportunities in coordination with the sales team
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