Apply📍 United States
🧭 Full-Time
💸 100000.0 - 155000.0 USD per year
🔍 Healthcare Recruitment
- 5+ years in customer success, account management, or a similar client-facing role managing large-scale accounts within the Healthcare Staffing industry
- Proven track record of driving post-sales revenue growth, renewals, and expansion
- Strong executive presence and communication skills, with the ability to lead conversations, build rapport, and drive strategic outcomes
- Highly organized with excellent project management skills—able to prioritize, multitask, and meet deadlines in a fast-paced, remote environment
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and a strong aptitude for data-driven decision-making
- Cultivate deep, long-term relationships with key stakeholders and decision-makers across complex, multi-layered enterprise accounts
- Increase platform utilization and identify opportunities for upsells, cross-sells, and expansion by aligning Vivian’s solutions to client goals
- Lead customer business reviews and strategy sessions, demonstrating value through data, metrics, and ROI analysis
- Serve as a customer advocate internally, partnering with Sales, Product, Engineering, and Marketing to enhance the platform and customer experience
- Build and execute account plans, ensuring customers meet key milestones and objectives. Monitor health scores, identify risks, and develop mitigation plans proactively
- Collaborate cross-functionally to streamline workflows and develop scalable processes that improve customer success outcomes enterprise-wide
Project ManagementData AnalysisSalesforceCross-functional Team LeadershipCommunication SkillsCustomer serviceAgile methodologiesOrganizational skillsAccount ManagementClient relationship managementRelationship managementStrategic thinkingCRMCustomer Success
Posted 6 days ago
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