Enterprise Customer Success Manager

Posted 3 days agoViewed

💎 Seniority level: Manager, 5+ years

📍 Location: United States

💸 Salary: 100000.0 - 155000.0 USD per year

🔍 Industry: Healthcare Recruitment

🏢 Company: Vivian Health👥 51-100💰 $60,000,000 Private almost 3 years agoNursing and Residential Care Staffing Agency Human Resources Recruiting Health Care

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Project ManagementData AnalysisSalesforceCross-functional Team LeadershipCommunication SkillsCustomer serviceAgile methodologiesOrganizational skillsAccount ManagementClient relationship managementRelationship managementStrategic thinkingCRMCustomer Success

Requirements:

5+ years in customer success, account management, or a similar client-facing role managing large-scale accounts within the Healthcare Staffing industry
Proven track record of driving post-sales revenue growth, renewals, and expansion
Strong executive presence and communication skills, with the ability to lead conversations, build rapport, and drive strategic outcomes
Highly organized with excellent project management skills—able to prioritize, multitask, and meet deadlines in a fast-paced, remote environment
Familiarity with CRM tools (e.g., Salesforce, HubSpot) and a strong aptitude for data-driven decision-making

Responsibilities:

Cultivate deep, long-term relationships with key stakeholders and decision-makers across complex, multi-layered enterprise accounts
Increase platform utilization and identify opportunities for upsells, cross-sells, and expansion by aligning Vivian’s solutions to client goals
Lead customer business reviews and strategy sessions, demonstrating value through data, metrics, and ROI analysis
Serve as a customer advocate internally, partnering with Sales, Product, Engineering, and Marketing to enhance the platform and customer experience
Build and execute account plans, ensuring customers meet key milestones and objectives. Monitor health scores, identify risks, and develop mitigation plans proactively
Collaborate cross-functionally to streamline workflows and develop scalable processes that improve customer success outcomes enterprise-wide

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