Enterprise Customer Success Manager (US)

View full description

Requirements:

• Significant experience working in Customer Success or Account Management with enterprise-level customers.
• Experience managing 6 or 7 figure deal sizes and building relationships with executive-level personas.
• Experience influencing revenue expansion through upsell and cross-sell strategies.
• Proven track record in improving product deployment, adoption, engagement, and ROI.
• Experience in selling software and/or SaaS solutions.
• Strong problem-solving skills with a customer-first mindset.
• Ability to tailor communication for various functions and levels.
• Accomplished presenter of technical and business solutions.
• Proven collaboration skills to engage stakeholders effectively.
• Demonstrated experience in improving customer treatment strategies and alignment of cross-functional teams.

Responsibilities:

• Manage and host regular customer meetings and calls, including in-person meetings in the US.
• Develop and maintain strategic account plans by understanding the customer's organization.
• Own commercial relationships, including hosting QBRs and discussing renewals and expansions.
• Create and distribute monthly status reports and health scores.
• Encourage product usage and provide necessary training to increase adoption.
• Nurture customers into advocates for testimonials and referrals.
• Participate in Dayshape implementation with the Professional Services team.
• Provide regular training sessions to ensure optimal use of Dayshape.
• Align internal resources to achieve customer outcomes.
• Provide feedback to Product regarding customer needs.