Investigate complex customer issues by analysing logs, data, and product behaviour to identify root causes.
Own support cases and drive incidents through to resolution, coordinating with Engineering when code changes are needed.
Create Jira tickets with information engineers need to resolve issues.
Resolve customer issues directly through technical fixes, configuration changes, or workarounds where possible.
Prioritise support work according to customer impact, business priorities, and operational risk.
Build relationships with customer stakeholders through regular meetings and collaboration.
Support customer milestones, including go-lives and white-glove activities, and make occasional on-site visits.
Manage customer software releases and help ensure successful deployments.
Use customer issue and bug-report trends to support improvements to product quality, testing, and operational processes.
Create and maintain knowledge articles, guides, videos, and other self-service content.
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About Dayshape
Dayshape is Scotland's fastest-growing tech company, recognized by Deloitte for three consecutive years. You will work with our AI-powered resource management platform. This platform helps Big Four and other top professional services firms globally. It combines advanced AI with real-time financial insights. Our solution elevates resource management to a strategic function. We drive profitable growth, power confident decisions, and ensure satisfied clients and teams. We help our customers build strong organizations and careers long-term. You can impact how leading firms optimize resources and make strategic decisions.
How We Work
Dayshape embraces a flexible, hybrid working model. Many jobs are suitable for remote work. Only about a quarter of our 60 staff are in the Edinburgh office on any given day. This demonstrates our virtual-first approach to broadening talent search. We foster a friendly, inclusive, and ambitious team environment. Our values and a shared commitment to success drive us. You will experience regular 'All Hands' meetings for inspiration and over-communication. Monthly team events are sometimes in-person, sometimes virtual. This environment allows you to grow personally as the company grows.
Engineering at Dayshape
You will solve complex integration challenges for enterprise clients. Our platform integrates with existing tech stacks including Workday, SAP, and Microsoft Dynamics. We use data management tools like ADF and Databricks. You will build robust, scalable, and commercially sound integration solutions. This creates long-term value for clients and for Dayshape. Our engineers deliver high-quality integration builds. You will also maintain deep expertise across all integration methods. We partner with Workday for our Intelligent Staffing solution. This combines AI resourcing with the Workday ERP platform. You will identify capability gaps and provide structured feedback to product teams. You can contribute to integration standards and engineering best practices.
Why Join Us
Shape the future of AI-powered resource management for global professional services firms.
Contribute to a company recognized as Scotland's fastest-growing tech leader for three years.
Work in a flexible, hybrid environment that values diverse experiences and perspectives.
Receive a paid four-week sabbatical in your fifth year, plus generous vacation increasing annually.
Access at least $1,400 annually for professional and personal development.
Benefits & Perks
Salary: $150,000 - $170,000, dependent on experience
31 days' vacation per year, increasing to a maximum of 38 days
Paid four-week sabbatical in your fifth anniversary year
Comprehensive medical, dental and vision benefits
Disability and life insurance
401k
At least $1,400 per year for professional and personal development