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Dayshape

Dayshape is an award-winning enterprise software start-up recognized as the fastest-growing tech company in Scotland for three consecutive years. Leveraging AI technology, the company focuses on optimizing project planning for large professional services firms while fostering a fun and innovative work culture.

Related companies:

🏢 Togetherwork Internal
🏢 Paired
🏢 Mediavine

Jobs at this company:

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🔥 Enterprise Customer Success Manager (US)
Posted 2024-11-16

📍 United States

🧭 Full-Time

💸 95000 - 115473 USD per year

🔍 Enterprise Software

  • Significant experience working in Customer Success or Account Management with enterprise-level customers.
  • Experience managing 6 or 7 figure deal sizes and building relationships with executive-level personas.
  • Experience influencing revenue expansion through upsell and cross-sell strategies.
  • Proven track record in improving product deployment, adoption, engagement, and ROI.
  • Experience in selling software and/or SaaS solutions.
  • Strong problem-solving skills with a customer-first mindset.
  • Ability to tailor communication for various functions and levels.
  • Accomplished presenter of technical and business solutions.
  • Proven collaboration skills to engage stakeholders effectively.
  • Demonstrated experience in improving customer treatment strategies and alignment of cross-functional teams.

  • Manage and host regular customer meetings and calls, including in-person meetings in the US.
  • Develop and maintain strategic account plans by understanding the customer's organization.
  • Own commercial relationships, including hosting QBRs and discussing renewals and expansions.
  • Create and distribute monthly status reports and health scores.
  • Encourage product usage and provide necessary training to increase adoption.
  • Nurture customers into advocates for testimonials and referrals.
  • Participate in Dayshape implementation with the Professional Services team.
  • Provide regular training sessions to ensure optimal use of Dayshape.
  • Align internal resources to achieve customer outcomes.
  • Provide feedback to Product regarding customer needs.

LeadershipBusiness DevelopmentPeople ManagementCross-functional Team LeadershipBusiness developmentGoResource PlanningCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-16
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🔥 Senior Software Implementation Consultant (US)
Posted 2024-10-15

📍 United States

🧭 Full-Time

💸 $85,000 - $120,000 per year

🔍 Enterprise software, Professional Services, Resource Management

  • Significant experience implementing complex SaaS and/or ERP solutions to enterprise customers, including Accountancy, Professional Services, Media Agencies or IT Consultancies.
  • Hands-on experience configuring SaaS solutions and mapping data for integrations.
  • Strong customer facing skills, we need you to win their hearts and minds and hand-hold them through their Dayshape journey.
  • A consultative attitude and demonstrable experience providing solutions to customers' requirements, for example, experience in a Business Analyst position.
  • You can contextualise the pain points in a customer’s business and understand how to apply and configure Dayshape to solve those.
  • A logical and analytical approach to problem-solving.
  • We are looking for a self-starter, with boundless enthusiasm.
  • Experience mentoring less experienced members of the team.
  • Comfortable deputizing for a Project Manager.

  • Work on no more than 2-3 projects at any one time, doing the following:
  • Act as a liaison between business stakeholders and technical teams to gather requirements, design solutions, and ensure successful delivery of projects.
  • Collaborate with business units to understand their needs, translate them into configuration and data specifications, and drive the implementation of those solutions.
  • Provide thorough assessments of current-state and future-state business processes to establish technical solutions, cost-benefit analyses, input to Statement of Works and onboard customers to Dayshape.
  • Deliver comprehensive demos of Dayshape to new and prospective customers as part of the pre-sales and onboarding project process ensuring to contextualise how the product can be used to meet and improve their business process.
  • Understand and build workflows for Accountancy and Professional Services firms.
  • Run large onsite UAT sessions, managing issue trackers and tickets to ensure timely resolution, working with product to translate enhancement requests.
  • Prepare and deliver customer train the trainer training.
  • Work with large complex data sets, you will be excellent at using at Excel.
  • As a senior member of the department you will support the Professional Services team with technical guidance, identify areas of improvement for customers and Dayshape rollout methodology.
  • Mentor less experienced members of the team, ensuring you share your knowledge and experience and instil best practice ways of working.
  • Support the production of Statement of Works by inputting into solutioning the implementation of Dayshape.

LeadershipProject ManagementSQLBusiness AnalysisData AnalysisProject CoordinationCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingMentoring

Posted 2024-10-15
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