Apply📍 United States
🧭 Full-Time
💸 95000 - 115473 USD per year
🔍 Enterprise Software
- Significant experience working in Customer Success or Account Management with enterprise-level customers.
- Experience managing 6 or 7 figure deal sizes and building relationships with executive-level personas.
- Experience influencing revenue expansion through upsell and cross-sell strategies.
- Proven track record in improving product deployment, adoption, engagement, and ROI.
- Experience in selling software and/or SaaS solutions.
- Strong problem-solving skills with a customer-first mindset.
- Ability to tailor communication for various functions and levels.
- Accomplished presenter of technical and business solutions.
- Proven collaboration skills to engage stakeholders effectively.
- Demonstrated experience in improving customer treatment strategies and alignment of cross-functional teams.
- Manage and host regular customer meetings and calls, including in-person meetings in the US.
- Develop and maintain strategic account plans by understanding the customer's organization.
- Own commercial relationships, including hosting QBRs and discussing renewals and expansions.
- Create and distribute monthly status reports and health scores.
- Encourage product usage and provide necessary training to increase adoption.
- Nurture customers into advocates for testimonials and referrals.
- Participate in Dayshape implementation with the Professional Services team.
- Provide regular training sessions to ensure optimal use of Dayshape.
- Align internal resources to achieve customer outcomes.
- Provide feedback to Product regarding customer needs.
LeadershipBusiness DevelopmentPeople ManagementCross-functional Team LeadershipGoResource PlanningCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingAccount ManagementCustomer Success
Posted 5 months ago
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