- Lead customer-facing calls and manage implementation project steps.
- Coordinate with sales and program managers to track progress and blockers.
- Drive implementation process efficiencies for credentialing, IT, and other activities.
- Ensure clinic partners maintain adequate inventory and supplies.
- Manage patient prescription attainment issues and troubleshoot support requests.
- Support clinic partners with PBM audits, claims reconciliation, credentialing, and accreditation.
- Provide guidance on state-specific legal requirements for pharmacy dispensing.
- Facilitate clinic partner IT workstreams and EHR functionality testing.
Project ManagementEHR