- Own endpoint management across Windows and macOS, including provisioning, MDM policies, software deployment, patching, encryption, and compliance.
- Administer core identity and SaaS platforms such as Okta, Google Workspace, and Slack.
- Manage employee lifecycle workflows, including onboarding, role changes, access reviews, offboarding, and deprovisioning.
- Automate repetitive IT workflows using PowerShell, Bash, Python, APIs, or workflow automation platforms.
- Serve as the senior escalation point for complex issues spanning endpoints, identity, SaaS applications, networking, and security tooling.
- Partner with Security on endpoint controls, least-privilege access, logging, incident response, and audit readiness across HIPAA, SOC 1, SOC 2 Type II, and HITRUST.
- Build clear documentation, runbooks, and repeatable processes.