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Healthie

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🔥 Senior Support Representative (EST)
Posted 2024-11-16

📍 United States

🧭 Full-Time

💸 70000 - 93000 USD per year

🔍 Healthcare technology

  • 5-8 years of experience in customer-facing roles at SaaS companies.
  • Confidence in queue work and rapid onboarding capability.
  • Full-spectrum generalist with knowledge in single sign-on, billing, modern browsers, mobile OS, email deliverability, DNS records, and reading log files.
  • Excellent writing skills for clear communication on complex topics.
  • Organized, self-directed, and able to work independently.
  • Strong problem-solving skills and willingness to learn.
  • Familiarity with Help Scout, Stripe, Sendgrid, Mixpanel, Shortcut, and Sumo Logic.

  • Join the support team to provide exceptional product support and after-sales follow through.
  • Spend most of the time providing customer support via email.
  • Troubleshoot potential bugs and document feature requests.
  • Analyze customer data and assist customers in getting started with the product.
  • Collaborate with the team to elevate the voice of the customer.
  • Occasionally assist customers over the phone.

Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-16
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🔥 Clinical Operations Associate (EST)
Posted 2024-11-12

📍 United States

🧭 Full-Time

💸 70000 - 93000 USD per year

🔍 Healthcare technology

  • 5-8 years of hands-on implementation and customer support experience, preferably in a software-as-a-service company.
  • Technical understanding of concepts such as single sign-on, billing, and help desk portals.
  • Strong collaboration and communication skills with technical and non-technical teams.
  • Detail-oriented and organized, capable of multitasking and managing multiple projects.
  • Excellent writing skills to clearly explain complex subjects.
  • Proficient in Help Scout, Stripe, Sendgrid, Slack, Zoom, GSuite, Mixpanel, and Notion.

  • Manage the implementation processes, onboarding tasks, and ongoing support for customers integrating with clinical technology partners.
  • Serve as first-line technical support for clinical integrations, ensuring timely responses to customer inquiries.
  • Lead calls and screen sharing sessions to troubleshoot technical or onboarding issues.
  • Collaborate with ClinOps Program Manager to create processes, policies, and documentation.
  • Build relationships with Product, Engineering, and Marketing to provide product feedback and customer insights.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-12
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