- Lead end-to-end technical onboarding, including environment discovery, configuration, and production cutover.
- Configure and validate integrations across cloud platforms (AWS, Azure, GCP) and identity providers.
- Manage deployment plans, milestones, and risks within project management tools.
- Serve as the primary technical contact for assigned accounts, driving adoption and use-case expansion.
- Coordinate with internal teams on technical escalations, health monitoring, and resolution.
- Deliver customer-facing training, workshops, and best-practice reviews.
- Act as a feedback loop for Product and Engineering by documenting and championing enhancement requests.