- Serve as the primary post-sale contact and strategic advisor for a portfolio of enterprise accounts.
- Build relationships with technical stakeholders, security leaders, and executive sponsors.
- Lead structured onboarding programs and ensure customers are deployed on time and on scope.
- Host monthly technical check-ins to review platform health, address blockers, and drive adoption.
- Prepare and deliver Quarterly Business Reviews covering value, usage trends, and roadmap alignment.
- Monitor account health, identify churn risks, and develop mitigation plans.
- Own customer deployment project plans, timelines, milestones, action items, and follow-ups.
- Coordinate with Customer Success Engineers on technical implementation and configuration blockers.
- Provide account updates and customer feedback to internal teams and senior executives; support renewals, expansions, and customer advocacy.