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Customer Success Engineer

Posted 2 months agoViewed

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💎 Seniority level: Senior

📍 Location: United States

💸 Salary: 65000.0 - 110000.0 USD per year

🔍 Industry: Cloud Security

🏢 Company: Britive👥 51-100💰 $20,500,000 Series B almost 2 years agoCloud SecurityCyber SecurityIdentity ManagementSoftware

🗣️ Languages: English

🪄 Skills: AWSPythonSQLCybersecurityGCPJiraAzureTerraformTroubleshootingJSONConfluence

Requirements:
  • Experience in Technical Support Specialist and/or Services Engineering role.
  • Experience in the Cybersecurity industry, IAM/PAM domain, and tools.
  • Bachelor’s degree in computer science or information technology.
  • Proficient in technical triaging and troubleshooting methods.
  • Experience with customer helpdesk solutions like Zendesk and project management solutions like Monday.com, JIRA/Confluence.
  • Clear understanding of IAM services of leading Cloud Services Platforms like AWS, GCP, and Azure.
  • Hands-on experience with command line prompts, APIs, SQL, JSON, Terraform, and Python.
  • Strong client-facing and communication skills.
  • Resourceful, self-learner, and problem solver.
Responsibilities:
  • Advise customers with prescribed best practices and guide on successful deployments.
  • Provide on-call support including answering technical questions and troubleshooting issues.
  • Replicate reported issues and identify corrective actions.
  • Contribute to the knowledge base and product best practices guides.
  • Monitor and address customer feedback on social platforms.
  • Generate awareness about new product features.
  • Gather customer feedback and liaise with other teams.
  • Assist in onboarding new team members.
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