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Customer Success Engineer

Posted 3 months agoViewed

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💎 Seniority level: Junior, 2+ years in a customer-facing role

📍 Location: Central or Mountain North America

💸 Salary: 85000 - 120000 USD per year

🔍 Industry: Customer Data Platform

🏢 Company: Hightouch👥 101-250💰 $38,000,000 Series B over 1 year agoDeveloper PlatformCRMSaaSMarketingInformation TechnologySoftware

🗣️ Languages: Verbal and written communication

⏳ Experience: 2+ years in a customer-facing role

🪄 Skills: SQLCommunication SkillsCollaborationOrganizational skillsWritten communication

Requirements:
  • 2+ years in a customer-facing role.
  • Experience supporting enterprise customers.
  • Technical background either through experience or education.
  • Conversant in SQL or willing to learn.
  • Strong discovery and interpersonal skills.
  • Intellectual curiosity, high ambition, and humility.
  • Excellent verbal and written communication skills.
  • Ability to adapt to an ever-changing work environment.
  • Thorough understanding of the technology industry and its players.
  • Located in Central or Mountain timezone.
Responsibilities:
  • Work directly with users to ensure they can get the most value from Hightouch's platform.
  • Engage with customers through Intercom, Slack, phone, or email to answer questions.
  • Collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations.
  • Play an important role in the customer journey and contribute to organizational growth.
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