Customer Success Engineer

Posted 19 days agoViewed

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💎 Seniority level: Junior, 2+ years in a customer-facing role

📍 Location: Central or Mountain North America

💸 Salary: 85000 - 120000 USD per year

🔍 Industry: Customer Data Platform

🏢 Company: Hightouch

🗣️ Languages: Verbal and written communication

⏳ Experience: 2+ years in a customer-facing role

🪄 Skills: SQLCommunication SkillsCollaborationOrganizational skillsWritten communication

Requirements:

2+ years in a customer-facing role.
Experience supporting enterprise customers.
Technical background either through experience or education.
Conversant in SQL or willing to learn.
Strong discovery and interpersonal skills.
Intellectual curiosity, high ambition, and humility.
Excellent verbal and written communication skills.
Ability to adapt to an ever-changing work environment.
Thorough understanding of the technology industry and its players.
Located in Central or Mountain timezone.

Responsibilities:

Work directly with users to ensure they can get the most value from Hightouch's platform.
Engage with customers through Intercom, Slack, phone, or email to answer questions.
Collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations.
Play an important role in the customer journey and contribute to organizational growth.

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Customer Success Engineer

Requirements:

Responsibilities:

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