Strategic Customer Success Engineer

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💎 Seniority level: Middle, 3-4 years

📍 Location: United States

🔍 Industry: Healthcare

🏢 Company: Freshpaint

🗣️ Languages: English

⏳ Experience: 3-4 years

🪄 Skills: SQLFrontend DevelopmentHTMLCSSJavascriptAPI testingREST APICommunication SkillsAnalytical SkillsCollaborationProblem SolvingComplianceExcellent communication skillsAccount ManagementTroubleshootingActive listeningClient relationship managementCross-functional collaborationTechnical supportData modelingData analyticsCustomer supportCustomer SuccessSaaS

Requirements:

At least 3-4 years of experience in a Customer Success Engineering, Solutions Consulting, Solutions Architecture, or a similar client-facing role
Clear understanding of web technologies, analytics, and front-end development
Experience implementing, onboarding, supporting, and troubleshooting platform configurations
Working proficiency with tag management platforms like Google Tag Manager
Working proficiency with HTML, CSS, and JavaScript

Responsibilities:

Efficiently implement the Freshpaint solution alongside our customers, owning time to first value from the beginning to the end of onboarding.
Ensure all product features available to the customer are onboarded, and work with Account Management to accelerate adoption of those features.
Maintain high NPS scores for both implementation and account satisfaction.

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