- Own and drive customer issues to resolution end-to-end.
- Troubleshoot and resolve complex technical issues across the stack.
- Investigate application behavior using Go, TypeScript, and SQL.
- Analyze system architecture and code to identify root causes.
- Partner with Engineering, Customer Success, and Account teams.
- Support customers across onboarding and ongoing usage.
- Communicate technical issues clearly to technical and non-technical audiences.
- Create and maintain internal runbooks and customer-facing documentation.
- Surface customer feedback and insights to inform product improvements.
SQLJavascriptTypeScript+2 more