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🔍 Data processing
- Excellent organization, communication, and problem-solving skills.
- High emotional intelligence and professionalism.
- Expert knowledge of data engineering and data platforms.
- Intermediate knowledge of SQL, Java, and Python.
- Intermediate knowledge of Apache Flink, Apache Kafka, Debezium, and related technologies.
- Intermediate knowledge of Kubernetes, AWS, Terraform, Helm, and networking.
- The ability to quickly learn new technologies.
- Ensure customers are successful with the product and happy with the service they receive.
- Represent and advocate for customers internally.
- Host regular customer success meetings with customers.
- Brief customers on new features and functionality, and how it might help them.
- Help run customer surveys to understand their overall health and experience.
- Identify and help customers to onboard new potential use cases.
- Research and understand customer data-related goals and initiatives.
- Help customers identify use cases that are a good fit for Decodable.
- Provide access to resources to help customers adopt Decodable for new use cases.
- Provide technical support and guidance to customers on Decodable, ETL, stream processing, and related subjects.
- Act as the primary technical point of contact for customers.
- Answer questions, troubleshoot, and provide general technical guidance to customers.
- Manage escalations on complex technical issues.
- Help customers smoothly transition from POC to production.
- Help to refine and manage customers through the technical onboarding process.
- Provide architectural, performance, cost, and security guidance to customers.
- Capture customer feedback about our product and their experience working with us.
- Act as the customer in internal conversations, representing their best interests, thoughts, and perception.
- Help to shape the product roadmap and company policies based on customer experience.
- Develop and maintain internal and external documentation about our customers, the product, and Decodable.
- Help maintain technical knowledge about our customers and their use of Decodable.
- Help track customer product requests and bugs.
- Identify common questions and develop FAQs, documentation, and other assets to better serve customers.
AWSPythonSQLETLJavaKafkaKubernetesApache KafkaData engineeringTerraform
Posted 2024-10-06
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