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Customer Success Engineer

Posted 20 days agoViewed

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💎 Seniority level: Junior, 2+ years

📍 Location: Central or Mountain timezone, Central, Mountain

💸 Salary: 85000.0 - 120000.0 USD per year

🔍 Industry: Data technology

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: SQLREST APITechnical supportSaaS

Requirements:
  • 2+ years in a customer-facing role.
  • Experience supporting enterprise customers.
  • Technical background either through experience or education.
  • Conversant in SQL or willing to learn the basics and advanced topics.
  • Strong discovery and interpersonal skills.
  • Intellectual curiosity, high ambition, and humility.
  • Excellent verbal and written communication skills.
  • Ability to adapt to an ever-changing work environment.
  • Thorough understanding of the technology industry and its players.
  • Located in Central or Mountain timezone.
Responsibilities:
  • Work directly with users to ensure they can get the most value from the platform.
  • Answer questions via Intercom, Slack, phone, or email.
  • Possess an understanding of API documentation and SaaS tools.
  • Collaborate closely with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations.
  • Be a key member of the company while wearing multiple hats as it grows.
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