Customer Success Engineer

Posted 21 days agoViewed

💎 Seniority level: Middle, 3+ years

📍 Location: US

🔍 Industry: Cloud services and observability

🏢 Company: Mezmo👥 101-250💰 $50,000,000 Series D about 3 years agoManagement Information Systems Infrastructure Cloud Computing Enterprise Software

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: AWSNode.jsPythonCloud ComputingData AnalysisTechnical supportCRM

Requirements:

Bachelor’s degree in Computer Science, Engineering, Mathematics, or Information Systems.
3+ years of experience in a technical support, developer, or site reliability engineer role.
Practical hands-on experience with observability tools like Splunk, Datadog, or ELK.
Experience configuring and managing a VPC in a major cloud provider (AWS, Azure, GCP).
Excellent communication, presentation, and relationship-building skills.
Customer-first mindset with a focus on problem-solving and collaboration.

Responsibilities:

Develop expertise in the Mezmo platform to support customers and prospects.
Map customer needs to Mezmo’s solutions and guide them through evaluations and trials.
Collaborate with the sales team for demos and identify opportunities for additional solutions.
Assist in integrating Mezmo solutions into customer systems.
Document customer use cases and feedback for product teams.
Monitor customer health metrics and maintain long-term satisfaction.
Build strong relationships with stakeholders and support contract renewals.

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