- Manage, mentor, and develop a team of Technical Support Engineers
- Set clear performance goals and expectations and provide timely feedback
- Engage with customers directly by answering complex technical questions and performing audits/migrations
- Serve as a point of escalation for complex customer interactions
- Identify and implement strategies to improve customer satisfaction and team efficiency
- Monitor team performance against standards, policies, and SLAs
- Create and deliver training programs for the team
- Manage scheduling, time-off requests, and contractor coverage
- Collaborate with department leadership on support initiatives
- Conduct regular one-on-one meetings with team members
Project ManagementData AnalysisTechnical support+2 more