- Respond to WordPress and platform-related inquiries via live chat and email-based tickets for existing and potential customers.
- Perform deep-dive investigations into issues for high-touch enterprise clients and agencies.
- Execute advanced troubleshooting for performance bottlenecks such as slow queries, caching issues, and excessive admin-ajax usage.
- Use monitoring tools like Grafana to investigate performance trends and propose optimizations.
- Investigate WordPress security issues, identify indicators of compromise, and pinpoint entry points.
- Collaborate with internal teams at Pressable and Automattic to solve complex technical problems.
- Share knowledge across the team and adapt to new technologies continuously.
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