Automattic Careers

Automattic Careers is a company that offers various job opportunities, including positions such as Support Engineer, WordPress VIP, and Code Wrangler, primarily focused on enhancing the WordPress ecosystem.

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Jobs at this company:

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🔥 Code Wrangler - Support Tooling

Posted 10 days ago

💸 70000.0 - 170000.0 USD per year

🔍 Web development and e-commerce

Production experience with several programming languages, primarily PHP and JavaScript.
Experience working on large-scale systems to enhance performance and scalability.
Knowledge of systems architecture and collaborative skills.
Advanced knowledge of JavaScript and familiarity with design patterns, testability, and testing frameworks.

Empower Happiness Engineers through tooling to improve customer support.
Automate, create, and update custom tools for efficient customer service.
Provide customer insights to product teams and continuously improve customer experience.

Posted 10 days ago

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🔥 Technical Account Manager - Automattic Special Projects Team

Posted about 1 month ago

🧭 Full-Time

💸 85000.0 - 130000.0 USD per year

🔍 Technology / Software

Advanced level of WordPress admin expertise.
Experience designing, publishing, and debugging content using the WordPress Block Editor.
Understanding of Posts, Pages, and Custom Post Types.
Ability to identify active themes and plugins on a site.
Excellent English writing and communication skills.
Ability to triage requests and escalate needs accordingly.
Comfortable with ambiguity and effective problem solving.
Attention to detail and desire to complete project items.

Ensuring partners have an excellent experience with Automattic products.
Collaborating with partners, designers, and developers.
Resolving partner requests with high precision.
Managing and tracking requests involving design and development support.
Configuring WordPress and WooCommerce sites.
Handling site migrations and basic DNS configuration.
Communicating proactively with partners to meet their needs.

Posted about 1 month ago

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🔥 Senior Manager of FP&A, WooCommerce

Posted about 1 month ago

📍 North America

💸 120000.0 - 200000.0 USD per year

🔍 Ecommerce, Software

8+ years of experience working in corporate or business-unit financial operations with demonstrated success in a high-growth, constantly evolving environment.
Extensive experience with FP&A at both corporate and business unit levels, including annual planning, performance analysis, and use of data to drive decisions.
Ability to recommend, influence, develop, and implement programs that improve competitive positioning and profitability.
Strong business and operational acumen, and proven track record of close partnership with senior leadership.
Experience creating business cases that guide strategic investments.
Experience in SaaS/Software and an understanding of how to forecast and monitor different types of revenue and costs.
Knowledge of SMB, commerce, or fintech preferred.
A strong technical understanding of the online payments industry including commercial terms, cost structures, and fees, is a plus.
Online payments experience across multiple countries, specifically those in North America and Europe, is a plus.

Oversee the creation of reporting packages to provide WooCommerce leadership with timely and informative results, and provide guidance on actionable recommendations.
Organize and conduct management reviews on a regular cadence to drive decisions and actions.
Work closely with key business functions to capture the financial impact of decisions, ensuring seamless integration into the forecast model.
Provide support and analysis on potential partnerships, acquisitions, and growth initiatives, including standard financial models and metrics for financial analysis and assessment.
Track KPI shifts, analyze root causes, and deliver clear insights to stakeholders.
Conduct proactive industry and product research to support strategic decisions and analysis.
Lead the development and monitoring of key operational metrics, driving waste reduction and process improvements to enhance productivity and efficiency across the business unit.

Data AnalysisFinancial ManagementStrategic ManagementReportingBudgetingFinancial analysisData analyticsSaaS

Posted about 1 month ago

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🔥 Technical Account Manager, Scaled CX, WordPress VIP

Posted about 1 month ago

💸 85000.0 - 130000.0 USD per year

🔍 Content management platform

Experience with digital engagement platforms and automation tools.
Demonstrated ability to analyze data and make data-driven decisions.
Experience developing scalable customer programs and engagement playbooks.
Proven track record delivering webinars, training sessions, and educational content.
Strong written and verbal communication skills for technical and non-technical audiences.
Strategic customer success and retention experience.
Demonstrated ability to translate customer feedback into actionable insights.

Drive product adoption through webinars, digital content, office hours, and targeted training campaigns.
Use automation and data insights to proactively identify and engage customers based on product usage and lifecycle position.
Create digital engagement campaigns including drip-feed journeys, newsletters, and triggered email workflows.
Analyze customer data to measure success, prioritize outreach, and improve enablement content.
Build and execute playbooks for customer engagement and risk mitigation in collaboration with Relationship Managers.
Serve as customer advocate while working cross-functionally with Marketing, Product, and Sales teams.
Optimize customer experience through automated workflows and digital tools.
Define and track customer success metrics using technology and data-driven processes.

Posted about 1 month ago

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🔥 Playground Wrangler

Posted about 2 months ago

🧭 Full-Time

💸 70000.0 - 170000.0 USD per year

🔍 Technology, Software Development

Experience in Web Assembly, offline apps, live collaboration, mobile apps, stream-processing data, parsers, browser extensions, web browser internals.
Experience with PHP internals and Git internals.
Contribution to web standards discussions and RFC proposals.

Build fundamental, low-level PHP tools for WordPress Core.
Read specifications, RFCs, and web standards proposals.
Publish rough prototypes to inspire the community.
Coordinate with the community and Automattic teams.
Engage in discussions and code reviews.

Posted about 2 months ago

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🔥 Senior Reverse Engineer

Posted about 2 months ago

🧭 Full-Time

💸 70000.0 - 170000.0 USD per year

🔍 Engineering

Strong experience with reverse engineering mobile applications and network protocols.
Deep understanding of network protocols and API design.
Solid understanding of cryptography and security principles.
Proven track record of solving complex technical challenges.
Excellent debugging and problem-solving skills.

Lead reverse engineering efforts of proprietary messaging protocols to create and maintain chat bridges.
Document protocol implementations and share findings with the broader team.
Develop robust and maintainable bridge solutions that scale.
Analyze and reverse-engineer messaging applications to understand their internal protocols and APIs.
Design and implement bridges that maintain high reliability and performance.
Debug complex issues across multiple platforms and protocols.
Maintain existing bridges and adapt them to protocol changes.
Collaborate with the team to improve bridge architecture and stability.
Monitor and respond to protocol changes in supported platforms.
Participate in security reviews and implement security best practices.
Share knowledge and mentor other engineers in reverse engineering techniques.

Posted about 2 months ago

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🔥 Senior Software Engineer, Enterprise WordPress

Posted about 2 months ago

🧭 Full-Time

💸 70000.0 - 170000.0 USD per year

🔍 Technology, Software Development

Deep, demonstrable knowledge of modern WordPress development and Gutenberg block development.
Skilled in React, PHP, and the WordPress ecosystem.
Experience working with large-scale systems for performance and scalability.
Strong enthusiasm for code reviews and technical discussions.
Knowledgeable about design patterns and testing frameworks.
Customer-focused mindset with good instincts on product design.
Willingness to learn.

Developing and maintaining enterprise-ready WordPress plugins.
Writing technical design proposals and documentation.
Building, debugging, and testing software.
Participating in release planning and roll-outs.
Implementing end-to-end solutions from frontend to backend.
Collaborating with product managers, designers, and other stakeholders.
Implementing monitoring, alerting, and automation.
Performing on-call duties as part of a globally distributed team.

Posted about 2 months ago

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🔥 Senior Product Manager, Analytics

Posted about 2 months ago

🧭 Full-Time

💸 100000.0 - 165000.0 USD per year

🔍 Content management and analytics

Outcome-oriented with a focus on measuring success based on results.
Customer-obsessed with empathy for customer needs.
Iteratively-inclined, able to break down problems and test assumptions.
Industry-aware with knowledge of the content creation industry.
Naturally curious, exploring areas of technology and human behavior.

Deeply understand our customers’ needs, pains, joys, frustrations, and their job to be done.
Work with executives and engineering directors to align on product strategy and vision.
Collaborate with cross-functional team members, including engineers and designers, to define solutions that delight customers.
Effectively communicate with business and product teams to focus on impactful opportunities.
Use qualitative and quantitative measures to determine the impact of the solution.

Stakeholder managementData analytics

Posted about 2 months ago

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🔥 Head of Growth Marketing, Tumblr

Posted about 2 months ago

🧭 Full-Time

💸 130000.0 - 180000.0 USD per year

🔍 Social network and blogging platform

Proficiency in data analysis, funnel optimization, and cohort-based performance reporting. Experience with Google Analytics, Looker, and SQL is a plus.
Strong project management skills for prioritizing and managing growth initiatives.
Experience across multiple marketing channels including SEO, SEM, mobile marketing, CRO/LPO, paid social, and lifecycle marketing.
Ability to use data for informed decision making and resource trade-offs.
Confidence in using data to drive strategy and uplift team morale.
Strong written and verbal communication skills for collaboration in a distributed work environment.
Ability to drive projects independently in a fast-paced environment.
Experience growing a high-trust team and mentoring teammates.

Develop, test, and iterate on growth marketing strategies to drive new users and increase engagement.
Create and validate data-informed user segmentation and targeting strategies.
Own and execute growth marketing ideas across various channels.
Measure user behaviors and provide detailed reporting.
Drive impact in conversion, sign-up, and retention rates.
Partner with Marketing, Product, Design, and Data teams to optimize the user journey.
Utilize project management to lead roadmaps and development of growth features.
Cultivate a spirit of fun and growth among peers.
Work with agencies to enhance capabilities and maximize impact.
Lead and grow the marketing team.

Posted about 2 months ago

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🔥 Solutions Engineer, WordPress VIP

Posted 2 months ago

🧭 Full-Time

💸 100000.0 - 150000.0 USD per year

🔍 Enterprise content management

2+ years experience in a Solutions Engineer or related role with customer-facing experience.
Experience with WordPress, PHP, or related consulting experience.
Experience in building proofs of concept and leading demo presentations.
Collaboration with Account Executive teams on complex sales opportunities.
Outstanding communication skills for presentations, discussions, and writing.

Partnering proactively with Sales and Customer Success to qualify new business opportunities in terms of technical requirements, competitive landscape, and business drivers.
Identifying and solving customer problems proactively and creatively through effective project management and consultation on technical setup.
Building proofs of concept and leading the demo process including building, running, and training the team based on buyer personas and business priorities.
Contributing to the RFP/RFI process as the primary point person on technical responses.
Recommending integration strategies, enterprise architectures, and application infrastructure for successful implementation.

WordPress

Posted 2 months ago

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Automattic Careers

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