Automattic Careers

Automattic Careers is a company that offers various job opportunities, including positions such as Support Engineer, WordPress VIP, and Code Wrangler, primarily focused on enhancing the WordPress ecosystem.

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πŸ’Έ 150000.0 - 220000.0 USD per year

πŸ” Technology, CMS, commerce, B2B

  • Bachelor’s degree in Journalism, Communications, Marketing, or a related field.
  • Several years of experience in content writing, with a focus on technology, CMS, commerce, or similarly complex B2B audiences.
  • A portfolio showcasing examples of B2B content, especially content that translates data into engaging and impactful stories.
  • Strong analytical skills with experience in data interpretation, ideally including proficiency with analytics tools (e.g., Google Analytics) and data visualization.
  • Demonstrated experience in content strategy, SEO, and an understanding of digital marketing metrics.
  • Familiarity with the technology industry, SaaS, or enterprise software, with a clear understanding of the language, trends, and challenges in the space.
  • Exceptional writing, editing, and storytelling skills, with a high degree of creativity and attention to detail.
  • Ability to manage multiple projects with competing deadlines, independently prioritizing tasks to meet business objectives.
  • Develop a track record of setting and breaking pipeline and revenue targets.
  • Build, lead, and inspire a high-performing team, fostering a culture of creativity, accountability, and continuous learning.
  • Leverage internal and external insights to communicate the role that brand, content, and communications play in driving pipeline growth.
  • Able to navigate across a matrixed organization within a complex, evolving market.
  • Craft high-quality, compelling B2B content, including customer stories, articles, research reports, and case studies that educate and engage our tech-savvy audience.
  • Develop clear, persuasive, and data-informed narratives that support growth initiatives, customer education, and retention.
  • Collaborate with product, marketing, and sales teams to align content with business priorities and communicate complex information effectively.
  • Leverage data from multiple sources to uncover insights and inform content topics that resonate with target audiences, establishing thought leadership in the tech space.
  • Comfortable working directly in analytics in order to assess content performance and audience engagement, adjusting content strategies based on insights and trends.
  • Interpret industry research, survey findings, and insights to create content that speaks to key challenges and opportunities in the technology landscape.
  • Develop editorial calendars and content roadmaps that support key marketing goals and customer journeys.
  • Identify content gaps and opportunities for SEO-optimized content that addresses audience needs and drives organic traffic.
  • Experiment with content formats, headlines, and angles to optimize engagement, conversion, and retention.
  • Conduct regular research on emerging tech trends, competitor content, and industry benchmarks to ensure our content is relevant, timely, and thought-provoking.
  • Collaborate with subject matter experts (SMEs) within Automattic and WordPress VIP to develop a deep understanding of product offerings and customer pain points, producing content that reflects expertise and authority.
  • Stay updated on best practices for content marketing within the tech and B2B sectors, integrating findings into content strategy and execution.
Posted about 5 hours ago
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πŸ”₯ VP, Brand & Growth (VIP)
Posted about 15 hours ago

πŸ’Έ 240000.0 - 330000.0 USD per year

πŸ” Marketing

  • Proven experience with examples in brand strategy, content strategy, and communications in a high growth, matrixed B2B enterprise environment.
  • Demonstrated success in developing and executing brand campaigns that elevate brand presence and drive measurable business impact, namely pipeline and revenue.
  • Strong understanding of digital content distribution channels, including social media, SEO, email, and web content.
  • Exceptional storytelling skills with the ability to translate complex ideas into clear, compelling messages for a variety of audiences across CMS, data, and analytics.
  • Experience working cross-functionally with product, sales, and marketing teams in a collaborative, high-growth environment.
  • Strong analytical mindset with experience in leveraging data and analytics to optimize brand and content strategies.
  • Develop a track record of setting and breaking pipeline and revenue targets.
  • Build, lead, and inspire a high-performing team, fostering a culture of creativity, accountability, and continuous learning.
  • Leverage internal and external insights to communicate the role of brand, content, and communications play in driving pipeline growth.
  • Lead the development and execution of a holistic brand positioning platform approach that grows awareness, shifts perception, and differentiates WordPress VIP in the market, fostering a brand identity that resonates with enterprise B2B audiences in key markets.
  • Partner with product, sales, and marketing teams to ensure a cohesive brand message across all channels, including digital, social, web, events, and partner channels.
  • Oversee creating and implementing a brand system, including tone, voice, and visual identity across global campaigns.
  • Oversee and innovate how to approach content planning, creation, and distribution, including long-form and short-form content, blogs and blog posts, case studies, video content, and new and existing channels.
  • Drive a comprehensive communications strategy, including PR, Analyst Relations, and crisis, executive, and internal communications.
  • Oversee performance marketing strategies across various channels (e.g., SEM, paid social, display, retargeting) to drive enterprise customer acquisition and growth.
  • Oversee the team responsible for ensuring WordPress VIP has the best website in the world and executing a strategy that enhances the customer journey, improves conversion rates, enables VIP to build and own our own audience, and reduces friction across all touchpoints.
Posted about 15 hours ago
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πŸ“ United States, Canada

🧭 Full-Time

πŸ’Έ 90000.0 - 125000.0 USD per year

πŸ” Technology, SaaS

  • Proven experience leading a team in sales or customer success roles
  • Strong understanding of consultative sales techniques
  • Exceptional communication and collaboration skills
  • Technical acumen with experience troubleshooting technical systems
  • Develop long-term vision for Sales Engineering function
  • Lead and mentor a team of Sales Engineers
  • Support team in consultative sales approaches
  • Define and track key performance metrics

LeadershipSales experienceTechnical supportData analyticsCustomer SuccessSaaS

Posted 13 days ago
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πŸ“ United States, Canada

🧭 Full-Time

πŸ’Έ 70000.0 - 170000.0 USD per year

πŸ” Engineering

  • Experience with PHP and JavaScript
  • Knowledge of systems architecture
  • Experience with testing frameworks and performance testing
  • Automate and create custom tools for customer support
  • Improve internal tools and workflows
  • Collaborate with Happiness Engineers and product teams

PHPSoftware DevelopmentDesign PatternsJavascriptWordPress

Posted about 1 month ago
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πŸ“ Pacific time zone

🧭 Full-Time

πŸ’Έ 85000.0 - 130000.0 USD per year

πŸ” Technology, Software Development

  • An advanced level of WordPress admin expertise, including experience designing, publishing, and debugging content using the WordPress Block Editor.
  • Understanding how a website makes use of Posts, Pages, and Custom Post Types.
  • Ability to identify which themes and plugins are active on a site, and what they are responsible for.
  • Excellent English writing and communication skills, with an aptitude for taking technical language and making it understandable.
  • Ability to triage requests, escalating needs outside the skillset/scope of the role to other team members.
  • Comfortable creating structure in ambiguous situations and pursuing a clear path forward.
  • Effective problem solving, conflict resolution, and context-switching.
  • Distilling goals and wishlists into concrete next steps.
  • Remaining undaunted by managing risks in high-stakes situations.
  • An eye for detail, and an innate desire to close out all items on a project checklist.
  • Working closely with our partners to resolve their incoming requests with high precision.
  • Managing and tracking partner requests that involve support from designers and developers, ensuring all requirements are outlined accurately and resolutions are timely.
  • Diving into WordPress and WooCommerce configurations, setup, and site building.
  • Handling site migrations and basic DNS configuration.
  • Communicating effectively and proactively with our partners to ensure all their site needs are being met.

REST APITroubleshootingWordPressDebugging

Posted 2 months ago
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πŸ“ North America

πŸ’Έ 120000.0 - 200000.0 USD per year

πŸ” Ecommerce, Software

  • 8+ years of experience working in corporate or business-unit financial operations with demonstrated success in a high-growth, constantly evolving environment.
  • Extensive experience with FP&A at both corporate and business unit levels, including annual planning, performance analysis, and use of data to drive decisions.
  • Ability to recommend, influence, develop, and implement programs that improve competitive positioning and profitability.
  • Strong business and operational acumen, and proven track record of close partnership with senior leadership.
  • Experience creating business cases that guide strategic investments.
  • Experience in SaaS/Software and an understanding of how to forecast and monitor different types of revenue and costs.
  • Knowledge of SMB, commerce, or fintech preferred.
  • A strong technical understanding of the online payments industry including commercial terms, cost structures, and fees, is a plus.
  • Online payments experience across multiple countries, specifically those in North America and Europe, is a plus.
  • Oversee the creation of reporting packages to provide WooCommerce leadership with timely and informative results, and provide guidance on actionable recommendations.
  • Organize and conduct management reviews on a regular cadence to drive decisions and actions.
  • Work closely with key business functions to capture the financial impact of decisions, ensuring seamless integration into the forecast model.
  • Provide support and analysis on potential partnerships, acquisitions, and growth initiatives, including standard financial models and metrics for financial analysis and assessment.
  • Track KPI shifts, analyze root causes, and deliver clear insights to stakeholders.
  • Conduct proactive industry and product research to support strategic decisions and analysis.
  • Lead the development and monitoring of key operational metrics, driving waste reduction and process improvements to enhance productivity and efficiency across the business unit.

Data AnalysisFinancial ManagementStrategic ManagementReportingBudgetingFinancial analysisData analyticsSaaS

Posted 3 months ago
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πŸ“ United States, Canada

🧭 Full-Time

πŸ’Έ 70000.0 - 170000.0 USD per year

πŸ” Software Development

  • Built projects in Web Assembly, offline apps, live collaboration
  • Experience with mobile apps, stream-processing data, and parsers
  • Familiarity with PHP internals and Git internals
  • Contributed to new web standards discussions
  • Build low-level PHP tools for WordPress Core
  • Read specifications and web standards proposals
  • Publish prototypes to inspire the community
  • Coordinate with the community and other teams
  • Submit GitHub issues and engage in code reviews

PHPGitTypeScriptREST APIWordPress

Posted 3 months ago
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🧭 Full-Time

πŸ’Έ 70000.0 - 170000.0 USD per year

πŸ” Software Development

  • Strong experience with reverse engineering mobile applications and network protocols.
  • Deep understanding of network protocols and API design.
  • Solid understanding of cryptography and security principles.
  • Proven track record of solving complex technical challenges.
  • Excellent debugging and problem-solving skills.
  • Analyze and reverse-engineer messaging applications to understand their internal protocols and APIs.
  • Design and implement bridges that maintain high reliability and performance.
  • Debug complex issues across multiple platforms and protocols.
  • Maintain existing bridges and adapt them to protocol changes.
  • Document findings, methodologies, and implementation details.
  • Collaborate with the team to improve bridge architecture and stability.
  • Monitor and respond to protocol changes in supported platforms.
  • Contribute to the open-source ecosystems for chat bridges, like Matrix.
  • Participate in security reviews and implement security best practices.
  • Share knowledge and mentor other engineers in reverse engineering techniques.
Posted 3 months ago
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🧭 Full-Time

πŸ’Έ 70000.0 - 170000.0 USD per year

πŸ” Software Development

  • Deep, demonstrable knowledge of modern WordPress development and Gutenberg block development and its internal APIs.
  • Skilled in React, PHP, and the WordPress ecosystem.
  • Experience working with a large-scale system to make it faster, more scalable, and more fault-tolerant.
  • Highly collaborative, with a strong enthusiasm for participating in code reviews and discussions about architecture, technical design, and solving customer problems.
  • Knowledgeable about design patterns and testability; experienced with testing frameworks, performance testing, and unit testing is very welcome.
  • Customer-focused mindset, with good instincts on product design and user experience.
  • Willingness to learn
  • Developing and maintaining enterprise-ready WordPress plugins.
  • Discovery work, and writing technical design proposals and documentation.
  • Building, debugging, and testingβ€”including writing automated tests and doing manual testing.
  • Participating in release planning and roll-outs.
  • Measuring impact and iterating.
  • Implement solutions end-to-end, from the many layers within WordPress (frontend, Gutenberg, wp-admin, drop-ins, etc.) to backend APIs and services and the underlying orchestration system.
  • Collaborate with product managers, designers, and other stakeholders.
  • Implement monitoring, alerting, and automation to improve the observability, reliability, and security of our products.
  • Perform on-call duties on a rotating basis as part of a globally distributed team, including troubleshooting failed actions and fixing underlying issues in services.
Posted 3 months ago
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πŸ“ United States, Canada

🧭 Full-Time

πŸ’Έ 70000.0 - 170000.0 USD per year

πŸ” Software Development

  • Production experience with multiple programming languages
  • Knowledge of systems architecture
  • Experience with design patterns and testing frameworks
  • Build features and maintain the Tumblr platform
  • Collaborate on large-scale system performance and fault tolerance
  • Participate in code reviews and technical discussions

Backend DevelopmentPHPSoftware DevelopmentData AnalysisDesign Patterns

Posted 3 months ago
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