Partner Manager (Automattic for Agencies)

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Requirements:

• 5+ years of experience in SaaS Channel Sales or Partner Management roles, preferably in the WordPress ecosystem.
• Proven track record of achieving revenue targets.
• Experienced in structuring a partnership business, owning prioritization and ROI monitoring, and reporting to the organization.
• Strong analytical and critical thinking skills, and hands-on approach to identifying business opportunities and penetrating new accounts.
• Excellent customer service skills and a creative approach to solving issues with out-of-the-box solutions.
• Proven success in developing effective execution strategies within the book of business to drive mutually beneficial partnerships between agency accounts and the company.
• You're a self-starter, proactive, and able to handle uncertainty while demonstrating your own initiative.
• Efficient Time Management: Ability to prioritize tasks and reprioritize as needed.
• You have experience working across multiple business units comprising many stakeholders and influencing factors. You can work well as part of a team and as an individual contributor.
• Dynamic Presentation Skills: adept at presenting to individuals and groups, including C-level executives, in person or virtually.
• Excellent interpersonal and communication skills to effectively collaborate with internal and external teams.
• Ecosystem Familiarity: experienced with Automattic’s brands and vast product suite within the WordPress ecosystem as well as other key brands and third-party products/solutions that agencies leverage, such as hosts, dev tools, etc.
• Ability to grasp and communicate technical concepts effectively to technical and non-technical audiences.
• Willingness and ability to travel domestically and internationally to build relationships with partners at events such as flagship WordCamps.
• Adaptable to new technologies, industry trends, and changes in the competitive landscape.

Responsibilities:

• Drive sales of Automattic products through partner channels with Digital Agencies, identifying new opportunities for revenue generation.
• Identify, source, and develop growth strategies to increase agency partners’ book of business.
• Monitor and report on sales performance and adjust strategies as needed.
• Take ownership of all aspects surrounding agency account management. This includes cultivating relationships, implementing go-to-market (GTM) strategies, escalating technical emergencies, and conducting business reviews.
• Monitor the health of the agency's clients’ sites using Automattic products, and manage retention risks.
• Identify, recruit, and onboard partners who align with the A4A program growth strategy, and who will benefit from a close relationship with our product suite and team.
• Build multiple champions within each digital agency, and understand their business strategy, organizational structure, and go-to-market focus.
• Become the agency’s trusted advisor.
• Provide training and support to partners to enhance their understanding of Automattic's products, services, and value propositions.
• Collaborate on marketing and sales enablement programs for partners with respective BU’s.
• Attend and support Flagship WordCamps, potential sponsorships, and partner events to drive lead generation and increase brand visibility.
• Collaborate cross-functionally with internal and external Business Unit (BU) teams, including Marketing, Sales/CS, Happiness, Product, and Executive Leadership.
• Gather feedback from partners to improve products, services, and the overall partnership experience.
• Advocate for partner needs within Automattic or the partner’s respective BU niche.
• Stay informed about industry trends, competitor activities, and market developments.
• Use market insights to refine partnership strategies.
• Ensure partners adhere to agreed-upon standards and compliance requirements.
• Seek ways to enhance the overall partner ecosystem within Automattic.