You may also have roots in modern JavaScript — either front-end application frameworks or Node.js.
You will never stop learning and have a willingness to rapidly learn new technologies and an excitement to debug unfamiliar applications.
You have excellent written English and can effectively communicate with customers and colleagues.
You are obsessed with helping others succeed and love working directly with customers.
Responsibilities:
The Customer Success Engineer role is responsible for ensuring our customers’ ultimate technical success in scaling, building, and deploying world-class applications on top of our powerful platform.
You will provide technical support and architectural consulting and advice to customer teams and leadership, primarily in Zendesk tickets.
You’ll solve complex, often mission-critical problems with customer deployments and applications.
You’ll also promote platform knowledge and feature adoption to our customers.
Support is provided 24/7, so scheduled weekday and weekend shifts, as well as some holiday availability, will be a requirement.