Customer Success Engineer, WordPress VIP

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Requirements:

• You have a solid understanding of modern PHP.
• You may also have roots in modern JavaScript — either front-end application frameworks or Node.js.
• You will never stop learning and have a willingness to rapidly learn new technologies and an excitement to debug unfamiliar applications.
• You have excellent written English and can effectively communicate with customers and colleagues.
• You are obsessed with helping others succeed and love working directly with customers.

Responsibilities:

• The Customer Success Engineer role is responsible for ensuring our customers’ ultimate technical success in scaling, building, and deploying world-class applications on top of our powerful platform.
• You will provide technical support and architectural consulting and advice to customer teams and leadership, primarily in Zendesk tickets.
• You’ll solve complex, often mission-critical problems with customer deployments and applications.
• You’ll also promote platform knowledge and feature adoption to our customers.
• Support is provided 24/7, so scheduled weekday and weekend shifts, as well as some holiday availability, will be a requirement.