Apply📍 United States
🧭 Full-Time
💸 100000.0 - 115000.0 USD per year
🔍 Software Development
- 4+ years of relevant work experience in Customer Success, Scale, Education, Learning & Development, etc.
- Experience in project management, onboarding, developing training materials, and expertise in learning tools and platforms.
- Excellent writing, editing, and proofreading skills.
- Empathy for who you work with; you identify with their challenges and your desire to delight shines through in your communications.
- Self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption.
- Strong communication and interpersonal skills with the motivation to inspire both our clients and your teammates.
- Thrive in a fast-paced environment and enjoy building processes from the ground up.
- Collaborate with scale customers through their customer journey, including customizing the experience according to their use cases and requirements.
- Develop strategies for successful onboarding and enablement - balancing scalable, self-serve style training with 1:1 style implementation workshops
- Design, develop, and publish training content (including courses, curriculum, guides, docs, and videos) that ensure successful customer onboarding, adoption and evangelism, and deepen Common Room proficiency.
- Create outreach campaigns that drive customer value and adoption
- Lead live learning events, including office hours, webinars, and new customer trainings.
- Evaluate and measure campaign effectiveness and the success of adoption and learning initiatives.
- Build and maintain strong working relationships with product to ensure onboarding and training content is up-to-date with the latest feature releases and relevant to customer needs.
- Build and maintain strong working relationships with Marketing to promote and distribute training content to the right audience.
Project ManagementContent creationContent managementTrainingCustomer SuccessSaaS
Posted about 2 months ago
Apply