Enterprise Customer Success Manager Americas

Posted 2024-11-30

💎 Seniority level: Manager, Minimum 5 years of work experience

📍 Location: Americas

🔍 Industry: Open-source technology

🗣️ Languages: English, Spanish, Portuguese

⏳ Experience: Minimum 5 years of work experience

🪄 Skills: AgileCloud ComputingIoTKubernetesCollaborationAgile methodologiesLinuxPresentation skillsDocumentation

Minimum 5 years of work experience with strong relation to IT and exposure to topics like Linux OS, cloud computing, and IoT.
Excellent presentation skills with the ability to discuss complex software.
Experience building and improving internal processes for timely customer delivery.
Ability to work collaboratively with all departments and at various levels.
Knowledge of agile methodologies.
Experience with Salesforce, Jira, and CRMs is a plus.
Proficiency in Spanish and Portuguese is appreciated.

Onboard new customers and introduce them to our products and support processes.
Elaborate and coordinate complex projects in interaction with developers and IT managers.
Collaborate with Sales, Field Engineering and Support to develop engagement plans.
Manage a portfolio of customers and identify growth opportunities or renewal risks.
Run weekly customer and business review processes to prioritize and resolve blockers.
Serve as a customer advocate and influence product roadmaps and documentation.
Support customers through reactive ticket requests and create multi-customer campaigns.

Posted 2024-10-06

📍 Asia Pacific, Pune

🔍 Open-source software and technology

Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
Excellent presentation skills with the ability to guide a conversation about complex softwares.
Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
A true team player capable of interacting with all departments and at all levels both internally and externally.
Knowledge of agile methodologies.
Experience with Salesforce, Jira and CRMs is a big plus!
Proficiency in Spanish and Portuguese alongside an excellent command of English is appreciated.

Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.
Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
Supporting customers through reactive ticket requests.
Create campaigns targeting multiple customers through digital touch-points and activities.

AgileCloud ComputingIoTKubernetesCollaborationAgile methodologiesPresentation skills

Posted 2024-10-06

🔧 Requirements