Enterprise Customer Success Manager Americas

Posted 3 months agoViewed

💎 Seniority level: Manager, Minimum 5 years of work experience

📍 Location: Americas

🔍 Industry: Open-source technology

🗣️ Languages: English, Spanish, Portuguese

⏳ Experience: Minimum 5 years of work experience

🪄 Skills: AgileCloud ComputingIoTKubernetesCollaborationAgile methodologiesLinuxPresentation skillsDocumentation

Minimum 5 years of work experience with strong relation to IT and exposure to topics like Linux OS, cloud computing, and IoT.
Excellent presentation skills with the ability to discuss complex software.
Experience building and improving internal processes for timely customer delivery.
Ability to work collaboratively with all departments and at various levels.
Knowledge of agile methodologies.
Experience with Salesforce, Jira, and CRMs is a plus.
Proficiency in Spanish and Portuguese is appreciated.

Onboard new customers and introduce them to our products and support processes.
Elaborate and coordinate complex projects in interaction with developers and IT managers.
Collaborate with Sales, Field Engineering and Support to develop engagement plans.
Manage a portfolio of customers and identify growth opportunities or renewal risks.
Run weekly customer and business review processes to prioritize and resolve blockers.
Serve as a customer advocate and influence product roadmaps and documentation.
Support customers through reactive ticket requests and create multi-customer campaigns.