Enterprise Customer Success Manager

Posted 11 days agoInactiveViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: United States

💸 Salary: 90000.0 - 140000.0 USD per year

🔍 Industry: Software Development

🏢 Company: EverTrue👥 11-50💰 $6,000,000 Series C over 7 years agoWeb Hosting SaaS Non Profit Analytics Mobile Software

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: SalesforceCommunication SkillsCollaborationCustomer serviceRESTful APIsPresentation skillsRelationship buildingProblem-solving skillsAccount ManagementTeamworkSales experienceCRMCustomer supportCustomer SuccessSaaS

Requirements:

At least five years of successful customer success, sales, and/or account management experience in a comparable business environment.
Excellent verbal and written communication skills.
Experience or knowledge of the education/non-profit market.
A proven ability to build relationships at all levels of an organization and collaborate successfully with customers and colleagues.
The ability to plan, develop, and conduct effective presentations to executive audiences, support sales efforts, identify expansion opportunities, and secure renewals.
The determination and grit required to work at a growing start-up, as well as the patience to help customers win.
The ability to work in an evolving and fast-paced environment and remain committed to ongoing learning and progression within your role.
Self-reliance and the ability to navigate ambiguity.
The ability to take ownership of your work and excel at finding solutions even when the path isn't clearly defined.
Humility and the ability to work as a team player.

Responsibilities:

Manage the customer lifecycle from implementation to renewal, aiming for a 90%+ gross retention rate and ensuring customer satisfaction and advocacy for EverTrue.
Delight customers through best-in-class service and authenticity, showcasing success through measurable achievements like NPS scores, Health Scores, and usage data.
Collaborate closely with the Sales team to support account growth by identifying and qualifying cross-sell opportunities.
Conduct regular account reviews with key leadership to demonstrate success and identify opportunities for expanding EverTrue's solutions.
Identify opportunities for customer advocacy to support new customer acquisition and enhance industry knowledge.
Provide actionable feedback to the Product team based on customer insights to enhance EverTrue's offerings.
Maintain current knowledge of EverTrue products and conduct effective product training sessions.
Represent EverTrue at events, driving attendance and occasionally leading webinars, leveraging your public speaking skills. (Travel required up to 25% of the time)
Commit to internal team processes and foster collaboration across the company.
Leverage familiarity with internal tools such as Salesforce, Notion, Planhat, and Slack to support seamless operations.

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