Enterprise Customer Success Manager - Eastern US

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Requirements:

• 1-2 years experience in a customer success, deployment, or account management role
• Demonstrated analytical skills and the ability to extract meaningful insights from large data sets
• Extremely well-organized and adept at juggling multiple work streams and projects
• Extraordinary communicator across all modes, able to both clarify and influence
• Experience building and delivering presentations to key stakeholders
• Demonstrated innovative problem solving skills and a remarkable ability to get things done in a dynamic environment
• Experience with business intelligence tools such as Salesforce and Tableau
• Able to build trust and noteworthy relationships with a variety of audiences at all levels of an organization
• Enthusiastic about working in an autonomous environment where self-starters thrive
• Ability to travel up to 25%

Responsibilities:

• Design, launch, and manage deployments of Kinetic’s technology in a variety of industrial client environments
• Help customers realize the benefits of our system by guiding them in device deployment, worker participation techniques, and continued review against success criteria
• Present to a variety of groups including C-Level executive team, site managers and industrial workers to train them on Kinetic’s technology and workplace safety program
• As a trusted advisor, provide consultation, additional training, support, ongoing feedback, and in-depth data analysis against goals for the life of your deployments
• Analyze device data to identify safety issues at customer sites.
• Correlate our dashboard data (reduction in unsafe movements) to customer’s reduction in injury rates, and calculate ROI’s.