Enterprise Customer Success Manager, EMEA

Posted 23 days agoViewed

💎 Seniority level: Manager, 4+ years

📍 Location: Germany

🔍 Industry: SaaS

🏢 Company: Abnormal Security👥 501-1000💰 $250,000,000 Series D 8 months agoArtificial Intelligence (AI)Email Information Technology Cyber Security Network Security

🗣️ Languages: English, German

⏳ Experience: 4+ years

🪄 Skills: AWSSQLCybersecurityJiraProduct DevelopmentAPI testingCommunication SkillsAgile methodologiesRESTful APIsPresentation skillsWritten communicationMicrosoft Office SuiteExcellent communication skillsAccount ManagementReportingTroubleshootingClient relationship managementCross-functional collaborationRelationship managementSales experienceRisk ManagementData visualizationTechnical supportCRMCustomer supportCustomer SuccessEnglish communicationSaaS

Requirements:

4+ years experience in a CSM capacity, with 5+ yrs. experience in an enterprise SaaS product support environment
Fluent in both English and German languages
Strong experience with building and developing long-lasting executive-level relationships (including with CISO’s and CIO’s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers)

Responsibilities:

Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion.
Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth.

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