Fable

đź‘Ą 11-50đź’° $20,000,000 Series A over 3 years agoPersonal HealthE-CommercemHealthBooksWellnessHealth Care
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Fable is dedicated to transforming organizations from compliance-focused to creating outstanding, accessible user experiences, collaborating with top digital teams to enhance product accessibility for over 1 billion individuals with disabilities.

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đź“Ť Canada

🔍 SaaS

  • 5+ years of experience in SaaS customer success or equivalent customer management role
  • 3+ years managing enterprise customer relationships and helping to facilitate change management
  • 2+ years of experience working in a startup or scale-up environment
  • Proven experience driving change management for new concepts within enterprise organizations
  • Demonstrated experience navigating complex customers and projects to drive value and business outcomes
  • Experience trying new strategies to drive customer adoption and engagement
  • Proficient with CRM platforms (HubSpot), CS Platforms (Planhat), call recording software (Avoma)
  • Own client retention, satisfaction, and delight for your customers.
  • Establish yourself as a trusted advisor to your customers at Fable by consistently engaging through regular check-ins, participating in events, and conducting Executive Business Reviews.
  • Provide continuing education for customers to maximize product usage, identifying new or unused Fable features that could provide value for your customer and represent an upsell opportunity.
  • Partner with Account Executives and Renewals and Growth Managers to drive account growth and ret revenue retention.
  • Facilitate the onboarding of new customers and manage their ongoing journey with Fable products, from adoption to renewal.
  • Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Fable.
  • Proactively analyze your customer product usage to identify opportunities and risks to account health.
  • Drive customer advocacy through the development of strong relationships and the creation of shared value with Fable.
  • Build multithreaded relationships within your accounts – with everyone from champions to executives.
  • Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development.
  • Liaise with Fable's Platform Support and Accessibility Innovation teams to ensure your customers receive comprehensive, seamless support, in addition to handling strategy, product training inquiries, and non-technical assistance.
  • Partner with your Customer Success team to identify and develop areas of improvement on process and customer engagement strategies.
Posted 6 days ago
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đź“Ť Canada

🔍 SaaS, tech, or design-centric

  • 7+ years of experience in B2B event marketing, brand experiences, or field marketing—ideally in SaaS, tech, or design-centric industries.
  • Proven track record of leading event strategy, logistics, and execution for both digital and in-person formats.
  • Strong understanding of brand building and experiential marketing.
  • Experience working with ABM strategies and collaborating closely with Sales and RevOps.
  • Excellent communication, negotiation, and project management skills.
  • Highly organized, detail-oriented, and thrives in a fast-paced, cross-functional environment.
  • Comfortable managing budgets, timelines, vendors, and multiple projects simultaneously.
  • Willingness to travel for events as needed.
  • Lead event strategy & planning
  • Build and manage a rolling calendar of key industry events, hosted experiences, and sponsorship opportunities aligned to our GTM priorities.
  • Collaborate with internal teams to ensure our events ladder up to integrated campaign and brand strategies.
  • Identify and secure speaking opportunities for Fable leadership and SME’s at industry events and thought leadership platforms.
  • Partner with Sales, Customer Success to identify high-impact events that drive pipeline and customer community and relationships (i.e customer-focused webinars, roundtables)
  • Define event goals, KPIs, and ROI metrics—ensuring every event serves a clear business purpose.
  • Work closely with RevOps and Marketing to ensure event attribution, lead capture, and pipeline measurement are integrated into our CRM and MAP workflows.
  • Regularly report on event performance, learnings, and recommendations for improvement.
  • Cultivate and manage relationships with external event partners, sponsors, and associations in the accessibility and UX space.
  • Represent Fable at events and help evangelize our mission to create an inclusive digital world.
  • Own end-to-end planning for all events—from logistics and budget management to creative production and on-site execution.
  • Design engaging, accessible booth experiences and event activations that reflect Fable’s values and brand identity.
  • Manage vendor relationships, event platforms, contractors, and swag suppliers to ensure smooth operations and delivery.
  • Act as the lead coordinator for on-site staff and executives, ensuring alignment and readiness before, during and post events.
  • Implement pre- and post-event engagement strategies in partnership with Demand Gen and Sales.
  • Collaborate with Design and Content to create cohesive, on-brand event collateral and experiences.
  • Build and maintain an inventory of swag, signage, and brand materials—ensuring consistent quality and thoughtful distribution.
  • Develop creative branded giveaways, VIP kits, and custom activations that support ABM, customer loyalty, and prospecting efforts.
  • Track and analyze how our brand shows up at events and iterate based on learnings and feedback.

Project ManagementSalesforceGoogle AnalyticsCross-functional Team LeadershipCommunication SkillsMicrosoft OfficeNegotiationExcellent communication skillsBudgetingRelationship managementMarketingStakeholder managementLead GenerationStrategic thinkingDigital MarketingCRMCustomer SuccessSaaSBudget managementPowerPoint

Posted 6 days ago
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