Product Marketing Alliance

Product Marketing Alliance is a market research company that unites all the marketers across the globe with a unique mission.

11-50 employees

Founded 2019

Digital Marketing

Private Company

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Digital Marketing Advertising Product Management Market Research Product Research Marketing

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions6

This role can be Remote from wherever in the UK or hybrid in our London office.Full-TimeProfessional CommunitiesPosted

Customer Support Executive

Manage incoming member inquiries via email and ticketing system with timely, friendly responses.
Perform escalation of complex issues to appropriate departments to ensure resolution.
Maintain high organization across multiple tickets, deadlines, and priorities.
Develop and maintain AI support agent responses to improve member experience.
Collaborate with Customer Success, Education, and Product teams to resolve issues efficiently.
Contribute to FAQs and support documentation while identifying process improvement opportunities.
Utilize Intercom to manage tickets and report customer experience trends to the team.

Customer supportZendesk

Showing 1 of 6 positions

About Product Marketing Alliance

Product Marketing Alliance (PMA) pioneers the elevation of product marketing globally. We unite over 90,000 product marketing professionals, offering unparalleled resources to drive product demand and adoption. From accredited certifications to global summit series, PMA shapes the future of product marketing. We empower teams at startups and Fortune 500 companies like Amazon and Microsoft.

How We Work

You will join a fully remote team that values ownership and collaboration. We operate with flexible hours, allowing you to structure your workday for peak productivity. Our inclusive environment embraces diverse backgrounds and perspectives. Decisions happen in open communication, fostering a supportive and innovative atmosphere.

Why Join Us

Own impactful projects from day one, experimenting with new strategies.
Use data to understand 'why' and shape effective multi-channel campaigns.
Collaborate with diverse teams across content, community, product, and sales.
Benefit from a personal L&D budget starting at £500, scaling annually.
Work flexibly, leveraging 34 days of holiday plus your birthday off.

Benefits & Perks

Base salary: £26,500 - £30,000 with up to 10% performance bonus.
Enhanced paid holiday: 34 days, plus your birthday off.
Private Medical Insurance and Life Insurance (4x salary).
Flexible hours policy for optimized productivity.
Wellbeing benefits: on-demand therapy via Oliva, subsidized gym membership.
Flexible benefits via thanksBen platform (£600+ annually).
Personal L&D budget (£500+ annually) and quarterly L&D/Volunteer days.
Extensive tech gear kit.

Tech Stack

mobilewidgetspaymentanalytics

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