PatientIQ is a collaborative platform designed for healthcare providers, industry partners, and researchers to enhance patient outcomes through effective communication and data sharing.
3+ years’ experience managing strategic customer accounts in a B2B SaaS environment
Excellent organizational and communication skills and the ability to handle multiple projects simultaneously
Ability to prioritize tasks, regularly communicate progress, and meet established deadlines
Must have a solid technical aptitude for email, calendaring and working with shared documents
Collaborative mindset to effectively work across internal teams across PatientIQ
Ability to travel at least 25% annually
Proficient in all Microsoft Office Suite products (Word, Excel, Powerpoint)
Build and maintain long-term relationships with key customer executives, product owners, and others, within a geographic territory
Coordinate, develop, and deliver quarterly business reviews to customers to show progress, value, and growth potential
Maintain a positive geographic territory net revenue retention
Act as the SME on the PatientIQ platform and help our customers leverage our internally developed resources, best practices, and processes to achieve their goals
Work cross-functionally with the implementations team, as well as product and engineering teams to continuously provide feedback on customer needs to inform the future product roadmap and development strategy
Maintain and regularly update the PatientIQ product documentation and internal wikis
Manage Customer Success Analysts for your geography in order to support clients effectively
Support PatientIQ sales operations and help identify areas where we can grow our offerings and solve new customer problems
Support and facilitate customer renewals, amendments and new product opportunities in coordination with the sales team