Technical support Job Salaries

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Technical support

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🔥 Enterprise Solution Engineer - Integration Specialist (Pre-Sales)

Posted about 8 hours ago

📍 US

🧭 Full-Time

💸 180000.0 - 210000.0 USD per year

🔍 Software Development

🏢 Company: Zip👥 1001-5000💰 $146,047,497 Post-IPO Equity 9 months ago🫂 Last layoff almost 2 years agoFinancial Services Payments Finance FinTech

🔧 Requirements

Experience selling to F500 clients and cross functional decision makers including C-level executives
Strong solution selling skills - able to articulate the value of software solutions to customers, with messaging focused on how a solution addresses customers’ core pain points in a way that differentiates the solution
Familiarity with procurement and billing/AP space
Excellent discovery skills - able to lead customers through focused conversations to uncover pain, value, and our path to sales success
Knowledge of key principles of software integrations, including integration platforms and APIs.
Experience using REST APIs for enterprise integration, ideally with ticketing, ERP, or CLM systems
Has a strong solutioning mindset - focused on how to help customers envision how our solution meets their needs
Skilled in troubleshooting technical issues
Self-starter and quickly able to grasp new technology
At least 5 years of experience in a solution selling environment or in a similar role with transferable skills

💡 Responsibilities

Actively contribute to Zip’s sales efforts by supporting prospective customer-facing conversations, effectively conducting discovery, demonstrating our solutions, handling questions, and overcoming objections to help our prospects see the value in choosing Zip.
Own responsibility for responding to customer asks, including follow-up questions, demos, RFx and IT security questionnaires.
Build and develop custom demos that match customer requirements
Lead, scope, and partner with Post-Sales to deliver POCs
Partner with the Sales team to deliver on our sales objectives.
Partner with the Post-Sales Solutions Consultants to ensure our customers experience a seamless transition from sale to onboarding - communicating their needs and objectives with proper expectations set for successful delivery.
Deliver feedback to help us grow and evolve - on processes and products.

SQL Salesforce API testing REST API CI/CD Sales experience Technical support CRM Data modeling Software Engineering

Posted about 8 hours ago

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🔥 RevOps Architect (US, Canada or LATAM)

Posted about 10 hours ago

📍 US, Canada

🧭 Full-Time

💸 140000.0 - 180000.0 USD per year

🏢 Company: Go Nimbly

🔧 Requirements

At least 5 years of experience working with senior Revenue Operations, Systems, Sales, and Marketing stakeholders to uncover business requirements, identify gaps and pains, and design scalable technical solutions to resolve these gaps and requirements.
Extensive knowledge of CRM software, sales operations tools, and systems integration.
Strong knowledge in quote to cash/CPQ
Comfortable in designing solutions and software with long-term flexibility and scalability in mind
Extensive knowledge of Salesforce platform capabilities and core features, and a mature perspective on when to use out of the box features, declarative automation, or code.
Strong in lean and agile development
Must possess curiosity, empathy, and a passion for User Experience (UX)
Ability to lead internal and external teams

💡 Responsibilities

Help Define Solution Approaches
Design Solutions
Define Architecture Principles and Standards
Conduct scoping and discovery exercises with the stakeholders to deeply understand the “why” behind the work we’re doing and be able to communicate that with both our internal team and client stakeholders, and communicating and defining our design decisions with the client.
Define solution options with estimated delivery cost and clearly defined tradeoffs
Own communication and justification of design decisions with our internal team and the client
Lead technical delivery teams to success
Define well-structured, easy to follow user stories providing clear requirements for analysts and devs on your team to execute.
Establish best-in-class devops approaches for your project teams and the clients they work on
Define best practice and provide technical oversight and QA the work completed by the delivery team
Help our clients define a roadmap for improving their RevOps tech stack
Help define templated and best practice solutions for challenges we see time and time again in the SaaS space
Help keep an eye on what SaaS companies are likely going to need help with in the coming year, and build POVs on how they should tackle those problems
Help build templated resource plans and estimates for common problems and projects.
Coach and Mentor on Solutions
Be responsive in communication channels when teams are asking for help
Give regular feedback in 1 on 1s and collaborative meetings on how solutions and approaches can be best in class
Keep a pulse on the latest releases and technology trends in the RevOps space
Send TL;DR or headline type comms out to the team on the latest trends
Help form a point of view on how releases and changes will impact teams and customers
Help foster a community of architectural minds across the business, ensuring the healthy and lively community of consultants that have an increased interest and passion for best in class solutions

Leadership Project Management Software Development SQL Business Analysis Salesforce Software Architecture Communication Skills CI/CD Agile methodologies RESTful APIs Mentoring DevOps Coaching Technical support CRM Data modeling Data analytics SaaS

Posted about 10 hours ago

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🔥 Senior Learning Program Manager, Mainframe Academy

Posted about 12 hours ago

📍 United States, Europe, India

🧭 Full-Time

💸 100000.0 - 163000.0 USD per year

🔍 Training and Development

🏢 Company: Ensono

🔧 Requirements

5+ years of relevant experience or BA or BS degree in a relevant field such as training and development, instructional design, instructional technology, education technology, organizational development
5+ years of program or project management experience
5+ years of Design, development, and launch of large scale global programs
2+ years of experience managing a team of learning experience designers
Experience using data and metrics to determine and drive improvements
2+ years of experience with a Learning Management System
Ability to work in fast-paced ambiguous environments, adapting quickly to changing processes and priorities.

💡 Responsibilities

Develop and drive the strategic direction of the Mainframe Academy (MFA) program globally, ensuring alignment with organizational goals, operational requirements, and long-term talent development priorities.
Collaborate with subject matter experts and leadership teams to design, re-evaluate, and enhance technical and role-based learning programs.
Bring best in class sustainable approaches to ensure high-impacting learning experiences – whether in person or virtual, or asynchronous/ self-paced.
Foster a culture of continuous learning by coordinating the development of new learning resources such as online training, simulations, microlearning, just-in-time learning resources, and hands-on labs.
Explore and experiment with innovative techniques that maximize learning experiences.
Regularly review and refine learning programs to ensure alignment with broader organizational goals.
Partner with Recruiting and Workforce Planning teams to execute talent pipeline strategies, including recruiting activities, job fairs, and career development programs.
Act as a liaison with colleges, universities, and technical schools to integrate relevant courses into their curricula and establish a strong talent pipeline.
Collaborate across departments to implement and document new processes that support learning and development.
Drive effective communication across all stakeholders, partners, team members to facilitate optimal collaboration and visibility, and accelerate decision making across learning programs.
Provide coaching and mentorship to team members, fostering their growth and strengthening the organization’s L&D capabilities.
Identify and address risk associated with talent shortages and skills gaps, creating contingency plans to ensure business continuity.
Automate methods of evaluating program effectiveness.

Leadership Project Management Data Analysis People Management HR Management Cross-functional Team Leadership Operations Management Strategy Communication Skills Analytical Skills Collaboration Problem Solving Customer service Agile methodologies Mentoring Organizational skills Written communication Documentation Interpersonal skills Excellent communication skills Adaptability Problem-solving skills Teamwork Fluency in English Training Active listening Ability to learn Recruitment Strong communication skills Cross-functional collaboration Data entry Risk Management Data visualization Team management Stakeholder management Mentorship Strategic thinking Process improvement Technical support Change Management Customer Success Budget management

Posted about 12 hours ago

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🔥 Director of Support - Customer and Technical Services

Posted about 15 hours ago

📍 United States, Canada

💸 140000.0 - 160000.0 USD per year

🔍 SaaS/technology company, radiology, teleradiology, or medical imaging

🏢 Company: Synthesis Health👥 51-100💰 Seed over 2 years agoMedical Wellness Health Care

🔧 Requirements

10+ years of experience in customer support with 5+ years of experience in a leadership role within a SaaS or technology company.
Proven track record of managing and scaling customer support and technical teams (T1-T3) teams.
Extensive analytical skills with experience in producing and defining support metrics, KPIs, and other measurable data.
5+ years’ experience working with Radiology technology (i.e. PACS, worklist management, Clinical reporting).
5+ years working in Radiology, Teleradiology or Medical Imaging.
Strong knowledge of customer support software and integrations, such as Jira, and experience with CRM tools (i.e. Salesforce).
Excellent interpersonal and communication skills, with the ability to form strong relationships across teams and with customers.
Demonstrated ability to lead, coach and develop high-performing teams.
Customer-focused mindset with a passion for delivering an exceptional customer experience.
Experience building an omni-channel organization (i.e. AI bots, IVR, online chat, ticketing systems).

💡 Responsibilities

Lead the service organization and optimize the entire customer support functions across Synthesis Health’s solutions.
Develop and lead a comprehensive member services strategy aligned with the company’s vision to deliver best in KLAS experiences, focusing on member satisfaction, operational efficiency and growth objectives.
Drive Operational excellence in Customer support in pursuit of customer satisfaction and operational efficiency (Best in KLAS).
Promote a customer-centric culture focused on improvement and customer satisfaction.
Implement a data-driven methodology with an emphasis on the improvement process, qualifying customer issues, leading towards effective prioritization based on impact, urgency and severity.
Implement a data-driven closed-loop improvement process, where customer issues and feature requests are categorized within a structured framework that allows for prioritization based on impact, urgency and customer demand.
Work cross-functionally with Sales, Product Management, Implementations and other teams as needed to advocate for customers to ensure timely issue resolution.
Champion the development of omni-channel and self-service support solutions, including AI-powered chatbots, online chat, IVR, KB to streamline ticket volume and enhance response efficiency.
Identify areas of improvement, implement/optimize customer support tools, processes, and workflows leading to enhancing KPI & team performance.
Ensure compliance with regulatory requirements and implement quality assurance programs.

Leadership SQL Data Analysis Salesforce Jira Customer service Team management Technical support CRM Customer support Customer Success SaaS

Posted about 15 hours ago

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🔥 Customer Support Specialist Level 1 (L1) - US

Posted about 15 hours ago

📍 United States, Canada

🧭 Full-Time

💸 20.0 - 22.0 USD per hour

🔍 Healthcare Technology

🏢 Company: Synthesis Health👥 51-100💰 Seed over 2 years agoMedical Wellness Health Care

🔧 Requirements

Minimum 1-2 years of experience in a customer support, technical support, or helpdesk role, preferably in the healthcare or technology sector.
Strong technical troubleshooting skills, with the ability to understand and resolve basic software and hardware issues.
Excellent communication skills, with the ability to explain complex technical concepts clearly and understandably.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Proficient in using customer support tools, ticketing systems, and Microsoft Office Suite (or equivalent).
Empathy and patience when dealing with customers, with a focus on delivering outstanding service.
Strong attention to detail and commitment to accurate documentation.

💡 Responsibilities

Provide first-level support for customer inquiries related to Synthesis technology solutions products services via phone, email and other omni-channel options.
Diagnose and resolve basic technical issues related to product functionality, installation and usage.
Escalate unresolved or complex issues to higher-level technical support or internal teams.
Log all customer interactions and troubleshooting steps into the customer support system, ensuring accurate and detailed records.
Assist customers in setting up and configuring Synthesis systems, providing step-by-step guidance when necessary.
Educate customers on the use of software and hardware features, ensuring they understand key functionalities and best practices.
Collaborate with the product and engineering teams to stay up to date on new product features, updates and enhancements.
Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided.
Maintain and contribute to a knowledge base, updating solutions and FAQs for internal use and customer reference.
Assist in managing customer expectations and delivering solutions within agreed timelines.
Adhere to company policies, processes and service level agreements (SLAs) to ensure consistent and high-quality customer service.

Communication Skills Problem Solving Customer service Attention to detail Documentation Microsoft Office Suite Excellent communication skills Troubleshooting Technical support CRM Customer support

Posted about 15 hours ago

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🔥 Customer Support Specialist Level 1 (L1) - Canada

Posted about 15 hours ago

📍 United States, Canada

🧭 Full-Time

💸 22.0 - 28.0 CAD per hour

🔍 Healthcare or technology sector

🏢 Company: Synthesis Health👥 51-100💰 Seed over 2 years agoMedical Wellness Health Care

🔧 Requirements

Minimum 1-2 years of experience in a customer support, technical support, or helpdesk role, preferably in the healthcare or technology sector.
Strong technical troubleshooting skills, with the ability to understand and resolve basic software and hardware issues.
Excellent communication skills, with the ability to explain complex technical concepts clearly and understandably.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Proficient in using customer support tools, ticketing systems, and Microsoft Office Suite (or equivalent).
Empathy and patience when dealing with customers, with a focus on delivering outstanding service.
Strong attention to detail and commitment to accurate documentation.

💡 Responsibilities

Provide first-level support for customer inquiries related to Synthesis technology solutions products services via phone, email and other omni-channel options.
Diagnose and resolve basic technical issues related to product functionality, installation and usage.
Escalate unresolved or complex issues to higher-level technical support or internal teams.
Log all customer interactions and troubleshooting steps into the customer support system, ensuring accurate and detailed records.
Assist customers in setting up and configuring Synthesis systems, providing step-by-step guidance when necessary.
Educate customers on the use of software and hardware features, ensuring they understand key functionalities and best practices.
Collaborate with the product and engineering teams to stay up to date on new product features, updates and enhancements.
Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided.
Maintain and contribute to a knowledge base, updating solutions and FAQs for internal use and customer reference.
Assist in managing customer expectations and delivering solutions within agreed timelines.
Adhere to company policies, processes and service level agreements (SLAs) to ensure consistent and high-quality customer service.

Communication Skills Problem Solving Customer service Attention to detail Written communication Documentation Microsoft Office Suite Excellent communication skills Adaptability Empathy Verbal communication Troubleshooting Active listening Technical support Customer support

Posted about 15 hours ago

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🔥 Patient Experience Coordinator

Posted about 19 hours ago

📍 United States

🧭 Contract

💸 18.0 - 22.0 USD per hour

🔍 Healthcare

🏢 Company: Recora, Inc

🔧 Requirements

1-3 years of customer support experience
Preferred 1+ years of healthcare experience and patient scheduling
Tech support background
Experience with Android and IOS operating systems
Excellent verbal and writing skills
Excellent attention to detail

💡 Responsibilities

Schedule and manage patient appointments
Provide technical support for patients using cardiac rehab technologies
Proactively reach out to patients to ensure engagement
Maintain accurate patient records
Collaborate with healthcare providers for care coordination
Collect patient feedback for program improvement

Android iOS Development Attention to detail Excellent communication skills Troubleshooting Computer skills Technical support Customer support

Posted about 19 hours ago

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🔥 Executive Director, Head of Engineering Operations Americas Engineering Services

Posted 1 day ago

📍 United States

💸 200000.0 - 400000.0 USD per year

🔍 Real Estate

🔧 Requirements

Extensive professional experience, leading large regional Engineering teams with the ability to drive collaboration and partnership in delivering shared organization goals
Client facing communication skills
Commercially and financially astute
Transformation experience across process, technology and systems is an advantage
Experience in navigating across large, complex organizations
Elevated talent through effective management and advancing individual and team capabilities
Corporate Real estate experience ideal
Excellent analytical and program management skills are essential.
Track record of demonstrating intellectual curiosity and driving operational changes through an organization.
A leader with excellent communication skills.
Ability to clearly articulate messages to a variety of audiences.
Establish and maintain strong relationships on all levels of organization.
Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
Strong bias to driving results.
Operates with a sense of urgency
Stimulates action with a balanced leadership style of control and influence
Decisive – willing to take risks
Challenges the status quo, constantly looks for opportunities to improve service delivery and efficiency

💡 Responsibilities

Lead a community of engineering practitioners in the Americas.
Be directly responsible for the talent management of key engineering talent in the region and work closely with the Global Engineering lead to develop the roadmap for and oversee the upgrade of our engineering talent to support the next generation of engineering services.
Work closely with the Global Engineering Lead and the Engineering Product organization to define and deploy service delivery standards for our engineering products in the Americas and ensure operational feedback from the field is built into the product development.
Work closely with, and coordinate in-region leaders of other Engineering Specialisations in Global Center of Expertise of Reliability Engineering, Data centers, Sustainability, Smart Building Platform teams, and the Technical Services Product team to ensure the best outcome is delivered for clients and accounts.
Own the deployment and enforcement of JLL Engineering Standards, policies and procedures for Engineering Services.
Support accounts achieve productivity targets jointly with our account leadership teams in the Americas.
Implement the global Operational Risk Management framework for engineering services in partnership with Americas Quality & Compliance.
Assume personal leadership in case of major service delivery failures in conjunction with senior account leadership.
Support sales efforts where required, including identification of expansion opportunities, costing of non-standard client requests, support of client pitches and sales/renewal strategies.
Identifying and sharing best practice globally
Responsible for establishment and management of the infrastructure and subject matter expertise to support clients and JLL IFM teams in Americas in the area of engineering and technical services.
Steer and lead engagement with engineering communities across the IFM business.
Raise the profile of engineering operations and expertise across JLL through programmatic dissemination of best practice and Industry engagement.
Lead strategic engagement of the engineering function with Technology, HSSE, Quality and Compliance and Procurement to ensure synergy in engineering led cross functional initiatives
Represent JLL engineering in Industry in forums and conferences
Lead and engage with Engineering Managers and Leaders across IFM accounts to deploy practices, policies and procedures in the domain of engineering
Develop and sustain a high-quality well motivated team
Build strong visibility and relationships with Division Presidents across all verticals in IFM and Work dynamics and their next in line leaders
Engage key client account teams proactively to drive platform programs, best practices and engineering subject matter support.
Establish engagement and relationship with key client engineering and IFM leadership.
Develop and leverage relationship with key supplier partners of JLL engineering services
Provide thought leadership to key clients in engineering and orchestrate client engagement forums.
Ensure alignment and compliance to established Policies and Standard Operating Procedures for the management of Engineering services across all accounts whilst collaborating with Quality & Compliance and HSSE.
Ensure proper engineering documentation and adherence to the established standards encapsulated in JLL client assurance program
Establish a Safe Systems of Work adherence and governance process for all accounts for all high risk engineering work in collaboration with HSSE
Work closely with Reliability and Asset management, Technology, QC and HSSE to establish a program, playbook and platform to effectively manage Statutory compliance requirements in engineering maintenance
Ensure adoption and adherence of Incident Management processes, analyse engineering incident and near miss records, identify trends to drive risk management strategies and programs
Engage and support account teams as a subject matter expert in managing incidents and ensuring RCAs for high severity engineering incidents.

Leadership Project Management People Management Operations Management Strategy Business Operations Financial Management Communication Skills Analytical Skills Collaboration Problem Solving Agile methodologies Compliance Account Management Client relationship management Sales experience Risk Management Team management Stakeholder management Technical support Customer support Change Management Budget management

Posted 1 day ago

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🔥 AI Developer - Fully Remote

Posted 1 day ago

📍 United Kingdom, United States, Poland, India

💸 36000.0 - 60000.0 USD per year

🔍 SaaS or online education

🏢 Company: Growth Partner & Consultancy Limited

🔧 Requirements

Proven technical skills and at least 2 year's experience in a technical support role, ideally in a SaaS or online education environment.
Advanced proficiency with Go High Level, including automations, landing page design, and CRM management.
Familiarity with additional tools like Zapier and Heartbeat for community and automation support.
Strong problem-solving skills with a keen attention to detail to troubleshoot issues effectively.
Excellent communication skills to provide clear, actionable guidance to members and internal teams.
Ability to manage multiple tasks, prioritize effectively, and meet tight deadlines (e.g., 24-hour resolution goal).
Passion for AI and helping entrepreneurs succeed in a fast-growing industry.

💡 Responsibilities

Respond to and resolve technical support inquiries from members via email and community platforms (e.g., Heartbeat), ensuring resolution within 24 hours.
Provide expert support for Go High Level, including setup, troubleshooting, and optimization, as well as other platforms like Zapier and our proprietary AI Toolkit.
Offer internal technical support to our team, including Customer Success Coordinators and Personal Growth Partners, with a focus on Go High Level workflows.
Manage new member account setups in the member portal and Go High Level, ensuring smooth onboarding for all programs (Incubator, Accelerator, Launchpad).
Develop and maintain automations in Go High Level to streamline member workflows, such as lead generation and client delivery processes.
Design and update landing pages and websites within Go High Level for members, aligning with their niche and offer to help them attract clients.
Provide training and support to members on using Go High Level, the AI Toolkit, and other technical platforms to maximize their success.

Go Account Management Troubleshooting Lead Generation Technical support CRM Customer support SaaS

Posted 1 day ago

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🔥 AI Engineer - Fully Remote

Posted 1 day ago

📍 United Kingdom, United States, Poland, India

💸 36000.0 - 60000.0 USD per year

🏢 Company: Growth Partner & Consultancy Limited

🔧 Requirements

Proven technical skills and at least 2 year's experience in a technical support role, ideally in a SaaS or online education environment.
Advanced proficiency with Go High Level, including automations, landing page design, and CRM management.
Familiarity with additional tools like Zapier and Heartbeat for community and automation support.
Strong problem-solving skills with a keen attention to detail to troubleshoot issues effectively.
Excellent communication skills to provide clear, actionable guidance to members and internal teams.
Ability to manage multiple tasks, prioritize effectively, and meet tight deadlines (e.g., 24-hour resolution goal).
Passion for AI and helping entrepreneurs succeed in a fast-growing industry.

💡 Responsibilities

Respond to and resolve technical support inquiries from members via email and community platforms (e.g., Heartbeat), ensuring resolution within 24 hours.
Provide expert support for Go High Level, including setup, troubleshooting, and optimization, as well as other platforms like Zapier and our proprietary AI Toolkit.
Offer internal technical support to our team, including Customer Success Coordinators and Personal Growth Partners, with a focus on Go High Level workflows.
Manage new member account setups in the member portal and Go High Level, ensuring smooth onboarding for all programs (Incubator, Accelerator, Launchpad).
Develop and maintain automations in Go High Level to streamline member workflows, such as lead generation and client delivery processes.
Design and update landing pages and websites within Go High Level for members, aligning with their niche and offer to help them attract clients.
Provide training and support to members on using Go High Level, the AI Toolkit, and other technical platforms to maximize their success.

Go RESTful APIs Troubleshooting Technical support CRM Customer support SaaS

Posted 1 day ago

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