AI Engineer - Fully Remote

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Requirements:

• Proven technical skills and at least 2 year's experience in a technical support role, ideally in a SaaS or online education environment.
• Advanced proficiency with Go High Level, including automations, landing page design, and CRM management.
• Familiarity with additional tools like Zapier and Heartbeat for community and automation support.
• Strong problem-solving skills with a keen attention to detail to troubleshoot issues effectively.
• Excellent communication skills to provide clear, actionable guidance to members and internal teams.
• Ability to manage multiple tasks, prioritize effectively, and meet tight deadlines (e.g., 24-hour resolution goal).
• Passion for AI and helping entrepreneurs succeed in a fast-growing industry.

Responsibilities:

• Respond to and resolve technical support inquiries from members via email and community platforms (e.g., Heartbeat), ensuring resolution within 24 hours.
• Provide expert support for Go High Level, including setup, troubleshooting, and optimization, as well as other platforms like Zapier and our proprietary AI Toolkit.
• Offer internal technical support to our team, including Customer Success Coordinators and Personal Growth Partners, with a focus on Go High Level workflows.
• Manage new member account setups in the member portal and Go High Level, ensuring smooth onboarding for all programs (Incubator, Accelerator, Launchpad).
• Develop and maintain automations in Go High Level to streamline member workflows, such as lead generation and client delivery processes.
• Design and update landing pages and websites within Go High Level for members, aligning with their niche and offer to help them attract clients.
• Provide training and support to members on using Go High Level, the AI Toolkit, and other technical platforms to maximize their success.