Executive Director, Head of Engineering Operations Americas Engineering Services

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Requirements:

• Extensive professional experience, leading large regional Engineering teams with the ability to drive collaboration and partnership in delivering shared organization goals
• Client facing communication skills
• Commercially and financially astute
• Transformation experience across process, technology and systems is an advantage
• Experience in navigating across large, complex organizations
• Elevated talent through effective management and advancing individual and team capabilities
• Corporate Real estate experience ideal
• Excellent analytical and program management skills are essential.
• Track record of demonstrating intellectual curiosity and driving operational changes through an organization.
• A leader with excellent communication skills.
• Ability to clearly articulate messages to a variety of audiences.
• Establish and maintain strong relationships on all levels of organization.
• Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
• Strong bias to driving results.
• Operates with a sense of urgency
• Stimulates action with a balanced leadership style of control and influence
• Decisive – willing to take risks
• Challenges the status quo, constantly looks for opportunities to improve service delivery and efficiency

Responsibilities:

• Lead a community of engineering practitioners in the Americas.
• Be directly responsible for the talent management of key engineering talent in the region and work closely with the Global Engineering lead to develop the roadmap for and oversee the upgrade of our engineering talent to support the next generation of engineering services.
• Work closely with the Global Engineering Lead and the Engineering Product organization to define and deploy service delivery standards for our engineering products in the Americas and ensure operational feedback from the field is built into the product development.
• Work closely with, and coordinate in-region leaders of other Engineering Specialisations in Global Center of Expertise of Reliability Engineering, Data centers, Sustainability, Smart Building Platform teams, and the Technical Services Product team to ensure the best outcome is delivered for clients and accounts.
• Own the deployment and enforcement of JLL Engineering Standards, policies and procedures for Engineering Services.
• Support accounts achieve productivity targets jointly with our account leadership teams in the Americas.
• Implement the global Operational Risk Management framework for engineering services in partnership with Americas Quality & Compliance.
• Assume personal leadership in case of major service delivery failures in conjunction with senior account leadership.
• Support sales efforts where required, including identification of expansion opportunities, costing of non-standard client requests, support of client pitches and sales/renewal strategies.
• Identifying and sharing best practice globally
• Responsible for establishment and management of the infrastructure and subject matter expertise to support clients and JLL IFM teams in Americas in the area of engineering and technical services.
• Steer and lead engagement with engineering communities across the IFM business.
• Raise the profile of engineering operations and expertise across JLL through programmatic dissemination of best practice and Industry engagement.
• Lead strategic engagement of the engineering function with Technology, HSSE, Quality and Compliance and Procurement to ensure synergy in engineering led cross functional initiatives
• Represent JLL engineering in Industry in forums and conferences
• Lead and engage with Engineering Managers and Leaders across IFM accounts to deploy practices, policies and procedures in the domain of engineering
• Develop and sustain a high-quality well motivated team
• Build strong visibility and relationships with Division Presidents across all verticals in IFM and Work dynamics and their next in line leaders
• Engage key client account teams proactively to drive platform programs, best practices and engineering subject matter support.
• Establish engagement and relationship with key client engineering and IFM leadership.
• Develop and leverage relationship with key supplier partners of JLL engineering services
• Provide thought leadership to key clients in engineering and orchestrate client engagement forums.
• Ensure alignment and compliance to established Policies and Standard Operating Procedures for the management of Engineering services across all accounts whilst collaborating with Quality & Compliance and HSSE.
• Ensure proper engineering documentation and adherence to the established standards encapsulated in JLL client assurance program
• Establish a Safe Systems of Work adherence and governance process for all accounts for all high risk engineering work in collaboration with HSSE
• Work closely with Reliability and Asset management, Technology, QC and HSSE to establish a program, playbook and platform to effectively manage Statutory compliance requirements in engineering maintenance
• Ensure adoption and adherence of Incident Management processes, analyse engineering incident and near miss records, identify trends to drive risk management strategies and programs
• Engage and support account teams as a subject matter expert in managing incidents and ensuring RCAs for high severity engineering incidents.