Synthesis Health

👥 51-100💰 Seed over 2 years agoMedical Wellness Health Care💼 Private Company

Synthesis Health revolutionizes healthcare through innovative diagnostic and interventional radiology services. We leverage a cloud-native platform, built on Google Cloud and Kubernetes, to streamline workflows and improve efficiency for our clients. Our technology stack includes Node.js, TypeScript, PostgreSQL, Redis, and MongoDB, reflecting our commitment to modern, scalable solutions. We foster a collaborative, 100% remote work environment across the US and Canada, prioritizing a culture of innovation, respect, and continuous improvement. As a rapidly growing company founded in 2021, we are backed by Blue Gentian Capital and Tribune Capital, and we are actively seeking talented individuals to join our team and help us transform the future of radiology. Our engineering teams utilize Agile methodologies, emphasizing automated testing and deployment pipelines (CI/CD) to ensure high-quality software delivery. We are committed to staying at the forefront of technological advancements, continually optimizing our platform for performance and scalability. We value a culture that places clinical service first, encourages collaboration, and respects the contributions of every team member. We offer a comprehensive benefits package including competitive salaries, medical, dental, and vision coverage, a flexible vacation policy, and employee stock options. Our team is dedicated to enhancing the patient experience and leveraging technology to achieve excellence in radiology. Join us as we continue to expand our reach and impact within the healthcare industry. Synthesis Health's commitment to innovation is evident in our recent investments in AI-driven analysis algorithms and our ongoing development of cloud-native intelligent radiology solutions. Our focus is on delivering high-quality, reliable services to our clients, while providing a fulfilling and rewarding work experience for our employees.

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Jobs at this company:

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🔥 Director of Support - Customer and Technical Services

Posted 1 day ago

📍 United States, Canada

💸 140000.0 - 160000.0 USD per year

🔍 SaaS/technology company, radiology, teleradiology, or medical imaging

🔧 Requirements

10+ years of experience in customer support with 5+ years of experience in a leadership role within a SaaS or technology company.
Proven track record of managing and scaling customer support and technical teams (T1-T3) teams.
Extensive analytical skills with experience in producing and defining support metrics, KPIs, and other measurable data.
5+ years’ experience working with Radiology technology (i.e. PACS, worklist management, Clinical reporting).
5+ years working in Radiology, Teleradiology or Medical Imaging.
Strong knowledge of customer support software and integrations, such as Jira, and experience with CRM tools (i.e. Salesforce).
Excellent interpersonal and communication skills, with the ability to form strong relationships across teams and with customers.
Demonstrated ability to lead, coach and develop high-performing teams.
Customer-focused mindset with a passion for delivering an exceptional customer experience.
Experience building an omni-channel organization (i.e. AI bots, IVR, online chat, ticketing systems).

💡 Responsibilities

Lead the service organization and optimize the entire customer support functions across Synthesis Health’s solutions.
Develop and lead a comprehensive member services strategy aligned with the company’s vision to deliver best in KLAS experiences, focusing on member satisfaction, operational efficiency and growth objectives.
Drive Operational excellence in Customer support in pursuit of customer satisfaction and operational efficiency (Best in KLAS).
Promote a customer-centric culture focused on improvement and customer satisfaction.
Implement a data-driven methodology with an emphasis on the improvement process, qualifying customer issues, leading towards effective prioritization based on impact, urgency and severity.
Implement a data-driven closed-loop improvement process, where customer issues and feature requests are categorized within a structured framework that allows for prioritization based on impact, urgency and customer demand.
Work cross-functionally with Sales, Product Management, Implementations and other teams as needed to advocate for customers to ensure timely issue resolution.
Champion the development of omni-channel and self-service support solutions, including AI-powered chatbots, online chat, IVR, KB to streamline ticket volume and enhance response efficiency.
Identify areas of improvement, implement/optimize customer support tools, processes, and workflows leading to enhancing KPI & team performance.
Ensure compliance with regulatory requirements and implement quality assurance programs.

LeadershipSQLData AnalysisSalesforceJiraCustomer serviceTeam managementTechnical supportCRMCustomer supportCustomer SuccessSaaS

Posted 1 day ago

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🔥 Customer Support Specialist Level 1 (L1) - US

Posted 1 day ago

📍 United States, Canada

🧭 Full-Time

💸 20.0 - 22.0 USD per hour

🔍 Healthcare Technology

🔧 Requirements

Minimum 1-2 years of experience in a customer support, technical support, or helpdesk role, preferably in the healthcare or technology sector.
Strong technical troubleshooting skills, with the ability to understand and resolve basic software and hardware issues.
Excellent communication skills, with the ability to explain complex technical concepts clearly and understandably.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Proficient in using customer support tools, ticketing systems, and Microsoft Office Suite (or equivalent).
Empathy and patience when dealing with customers, with a focus on delivering outstanding service.
Strong attention to detail and commitment to accurate documentation.

💡 Responsibilities

Provide first-level support for customer inquiries related to Synthesis technology solutions products services via phone, email and other omni-channel options.
Diagnose and resolve basic technical issues related to product functionality, installation and usage.
Escalate unresolved or complex issues to higher-level technical support or internal teams.
Log all customer interactions and troubleshooting steps into the customer support system, ensuring accurate and detailed records.
Assist customers in setting up and configuring Synthesis systems, providing step-by-step guidance when necessary.
Educate customers on the use of software and hardware features, ensuring they understand key functionalities and best practices.
Collaborate with the product and engineering teams to stay up to date on new product features, updates and enhancements.
Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided.
Maintain and contribute to a knowledge base, updating solutions and FAQs for internal use and customer reference.
Assist in managing customer expectations and delivering solutions within agreed timelines.
Adhere to company policies, processes and service level agreements (SLAs) to ensure consistent and high-quality customer service.

Communication SkillsProblem SolvingCustomer serviceAttention to detailDocumentationMicrosoft Office SuiteExcellent communication skillsTroubleshootingTechnical supportCRMCustomer support

Posted 1 day ago

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🔥 Customer Support Specialist Level 1 (L1) - Canada

Posted 1 day ago

📍 United States, Canada

🧭 Full-Time

💸 22.0 - 28.0 CAD per hour

🔍 Healthcare or technology sector

🔧 Requirements

Minimum 1-2 years of experience in a customer support, technical support, or helpdesk role, preferably in the healthcare or technology sector.
Strong technical troubleshooting skills, with the ability to understand and resolve basic software and hardware issues.
Excellent communication skills, with the ability to explain complex technical concepts clearly and understandably.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Proficient in using customer support tools, ticketing systems, and Microsoft Office Suite (or equivalent).
Empathy and patience when dealing with customers, with a focus on delivering outstanding service.
Strong attention to detail and commitment to accurate documentation.

💡 Responsibilities

Provide first-level support for customer inquiries related to Synthesis technology solutions products services via phone, email and other omni-channel options.
Diagnose and resolve basic technical issues related to product functionality, installation and usage.
Escalate unresolved or complex issues to higher-level technical support or internal teams.
Log all customer interactions and troubleshooting steps into the customer support system, ensuring accurate and detailed records.
Assist customers in setting up and configuring Synthesis systems, providing step-by-step guidance when necessary.
Educate customers on the use of software and hardware features, ensuring they understand key functionalities and best practices.
Collaborate with the product and engineering teams to stay up to date on new product features, updates and enhancements.
Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided.
Maintain and contribute to a knowledge base, updating solutions and FAQs for internal use and customer reference.
Assist in managing customer expectations and delivering solutions within agreed timelines.
Adhere to company policies, processes and service level agreements (SLAs) to ensure consistent and high-quality customer service.

Communication SkillsProblem SolvingCustomer serviceAttention to detailWritten communicationDocumentationMicrosoft Office SuiteExcellent communication skillsAdaptabilityEmpathyVerbal communicationTroubleshootingActive listeningTechnical supportCustomer support

Posted 1 day ago

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🔥 Accounting Manager

Posted about 1 month ago

📍 United States, Canada

🧭 Full-Time

💸 70000.0 - 130000.0 USD per year

🔍 Healthcare

🔧 Requirements

Bachelor’s degree in accounting, finance, business administration or related field.
Five years' experience in accounting operations.
Demonstrated experience managing payroll processing.
Must have experience with IFRS accounting standards.

💡 Responsibilities

Prepare accurate financial statements, ensuring compliance with IFRS accounting standards and company policies.
Reconcile various General Ledger accounts and appropriate sub-ledgers.
Manage day-to-day accounting activities, including accounts payable/receivable, and financial reporting.
Processes biweekly payroll.
Registers states and provinces for the appropriate tax filings.

Financial ManagementCommunication SkillsMicrosoft ExcelAccountingComplianceBudgetingFinancial analysisBookkeeping

Posted about 1 month ago

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🔥 Product Manager

Posted about 2 months ago

📍 United States, Canada

💸 90000.0 - 115000.0 CAD per year

🔍 Healthcare

🔧 Requirements

5+ years of experience in product management, consulting or marketing of software solutions.
Experience working in an agile software development environment is required.
Experience building health care imaging software or computer-aided diagnosis software is required.
Understanding of product development methodology in a regulated industry.

💡 Responsibilities

Conducts discovery activities with clinical advisors, customers, and partners to understand the needs of the market.
Maintains an understanding of the medical imaging market and competitive landscape.
Facilitates product definition and design by gathering product requirements for the software products.
Develops and maintains comprehensive product documentation, including user manuals, release notes, and FAQs.
Creates user guides, tutorials, and other training materials (e.g., videos, webinars) to help users understand and effectively use the product.
Actively gathers user feedback from various sources and analyzes user behavior data to identify pain points.
Prioritizes feedback, communicates it effectively to the development team, and advocates for user needs throughout the product development lifecycle.
Performs product risk/safety analysis activities for the design & development of the software products.
Participates as the Product Owner in the Agile Process with the Product Development Team.

Software DevelopmentAgileData AnalysisImage ProcessingProduct ManagementUser Experience DesignProduct DevelopmentProduct AnalyticsCI/CDRESTful APIsRisk ManagementData modeling

Posted about 2 months ago

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