Practice Better

Practice Better is a provider of a practice management software platform to help practitioners streamline administrative work.

51-100 employees

Founded 2014

$13M debt financing

Information Services

Private Company

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Information Services Health Care Software

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions4

Remote - CanadaFull-TimeHealth Wellness SaaSPosted

Customer Support Manager

Lead, coach, and develop the Customer Support team through hiring, training, regular 1:1s, clear feedback, and performance management.
Foster a culture of psychological safety, trust, and empathy.
Guide the team through operational change and process improvements.
Manage daily support queue operations, including specialized queues.
Handle complex or escalated customer issues.
Develop and implement Customer Support policies, procedures, and standards.
Monitor and analyze performance metrics using Zendesk and Sigma to drive data-informed improvements.
Collaborate with Marketing and Product departments to improve the end-to-end customer experience.

Cross-functional collaborationChange ManagementHubSpot+1 more

Showing 1 of 4 positions

About Practice Better

Practice Better empowers health and wellness professionals to manage their entire business and scale their impact. Our all-in-one platform integrates scheduling, telehealth, client engagement, and billing. We serve tens of thousands of practitioners across over 70 countries, supporting solo, group, and multi-provider practices. We are building the foundational tools that allow wellness entrepreneurs to thrive.

How We Work

We operate as a remote-first company across North America, embracing autonomy and flexibility. Our team values curiosity, compassion, and meaningful results, fostering a community where everyone can thrive. We encourage team members to take ownership of their work. While most work is remote, we organize regular off-sites and virtual events. This helps us stay connected and build strong relationships.

Engineering at Practice Better

Our engineering team solves complex problems in practice management and health tech. We leverage a modern tech stack including .NET, Angular, TypeScript, and AWS services like S3, SQS, and Lambda. We are deeply committed to AI-assisted development. Engineers use tools like Claude Code and GitHub Copilot to accelerate their output. This approach allows us to deliver innovative features with speed and precision. You will influence how we build scalable, secure systems for the health and wellness industry. We integrate with over 20 third-party platforms, ensuring reliability and uptime for critical functions.

Why Join Us

Shape the future of health and wellness for practitioners globally.
Work in a remote-first environment with autonomy and flexibility.
Contribute to a mission-driven company with real-world impact.
Grow your skills with a $1,000 annual Learning & Development Allowance.
Benefit from comprehensive health and wellness perks, including unlimited vacation.

Benefits & Perks

Comprehensive health, dental, and vision coverage from day 1.
Company RRSP program with employer-matched contributions.
Generous paid parental leave.
Unlimited vacation policy.
$750 annual Health & Wellness Allowance.
$1,000 annual Learning & Development Allowance.
$500 annual Home Office Allowance.
Sprout Family: personalized support for family-building and fertility journeys.
Inkblot: confidential, digital mental health support.
Company-wide holiday closure in December.

Tech Stack

widgetsanalyticsmobilemapping

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