Practice Better

👥 51-100💰 $13,000,000 Debt Financing 4 months agoInformation Services Health Care Software💼 Private Company

Practice Better is a company focused on enhancing operational efficiencies and workforce management, currently hiring for a Head of People Operations.

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Jobs at this company:

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🔥 Product Designer

Posted 10 days ago

📍 Canada, USA

🔍 Software Development

🔧 Requirements

4-5+ years of experience designing responsive digital products, ideally including HIPAA environments.
Strong visual design skills and a desire to evolve accessible design systems
High level of proficiency in Figma and Figjam, prototyping skills are a plus.
Great design instincts and a passion for socializing your process and providing transparency to everything you do.

💡 Responsibilities

Help lead design of delightful user experiences by leveraging solid design thinking process - leading wireframe, design strategy, and decision-making for a large product.
Advocate for UX best practices to enable data-driven, thoughtful design choices.
Craft design solutions that solve user needs and achieve business goals.
Facilitate discussions and brainstorming sessions on design alternatives based on user/business needs.
Continuously learn about our users and our business goals to spark experiments.
Collaborate with partners (Engineering, Product, and Design as well as project stakeholders) and share work early for feedback and insight.
Deliver high-quality, complete designs ready for development (statefulness, interaction notes, prototyping, etc.).
Improve and evolve design patterns and systems.

Design PatternsFigmaUI DesignUser Experience DesignCommunication SkillsCollaborationCross-functional collaborationPrototyping

Posted 10 days ago

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🔥 Senior Product Manager, Growth

Posted 27 days ago

📍 Canada

🔍 SaaS, Health & Wellness, Healthcare Tech

🔧 Requirements

5-8+ years of experience in product management with a focus on growth, experimentation, and data-driven decision-making.
Experience with A/B testing, growth analytics, and experimentation frameworks.
Strong analytical skills, with expertise in tools such as Amplitude, Mixpanel, Google Analytics, Looker, SQL.
Experience working in PLG-focused SaaS environments.
Strong communication and collaboration skills, with experience working cross-functionally.
Background in Vertical SaaS, Health & Wellness, or Healthcare Tech is a plus.

💡 Responsibilities

Develop and execute a growth-focused roadmap informed by data and experimentation.
Identify opportunities to enhance acquisition, activation, retention, and monetization through growth product initiatives.
Design, execute, and analyze A/B and multivariate tests to optimize conversion and engagement.
Improve user onboarding experiences to reduce friction and enhance activation.
Implement growth loops and personalized engagement strategies to drive user retention.
Work closely with engineering, design, marketing, sales, and customer success to drive alignment on growth initiatives with business goals.
Stay informed on industry trends, competitor strategies, and user behavior to identify growth opportunities.
Define and track north star growth metrics, ensuring visibility across stakeholders.
Support pricing and packaging experiments to optimize revenue and customer lifetime value (LTV).

SQLData AnalysisProduct ManagementUser Experience DesignCross-functional Team LeadershipAmplitude AnalyticsProduct DevelopmentProduct AnalyticsCommunication SkillsAnalytical SkillsCollaborationProblem SolvingRESTful APIsMarket ResearchData visualizationStakeholder managementStrategic thinkingData managementCustomer SuccessSaaSA/B testing

Posted 27 days ago

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🔥 Customer Support Specialist

Posted about 1 month ago

📍 Canada

🔍 Health-Tech

🔧 Requirements

2+ years experience in a customer support role in a SaaS environment
Excellent written, oral, and communication skills in English
Tech-savvy, work with customers to easily solve questions (technical and non-technical)
Experience in a customer support role in the Health and Wellness, Health-Tech Industry is a bonus
Experience with Live-Chat support is preferred

💡 Responsibilities

Resolve product or service problems by clarifying the customer's need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
Perform a full range of customer service tasks to support users, including training users on the functionality of the Practice Better platform
Develop and maintain in-depth product knowledge and an ability to educate users about how best to use features and implement Practice Better to reach their goals
Assist in developing support materials such as help articles
Identify and assess customers’ needs to achieve satisfaction and customer retention
Collect feedback from users, analyze competing products and share suggestions with the development team
Share/log user requests and suggestions with the development team
Meet personal/team KPIs by way of CSAT and response times

Communication SkillsProblem SolvingCustomer serviceWritten communicationExcellent communication skillsTroubleshootingTechnical supportCustomer supportSaaS

Posted about 1 month ago

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🔥 VP, Product

Posted 3 months ago

📍 USA, Canada

🧭 Full-Time

🔍 Health and wellness

🔧 Requirements

10+ years of Product Management experience building and shipping products.
5+ years leading a diverse group across Product, Design, and User Research.
Experience using qualitative and quantitative data to inform product decisions.
Passionate about maximizing user experiences.
Strong ability to inspire and motivate teams.
Curiosity and willingness to learn about health and wellness practitioners.

💡 Responsibilities

Define, build, and evangelize the company product vision, strategy, and roadmap.
Lead a diverse team of UX Researchers, Designers, and Product Managers.
Define and drive product adoption, retention, and revenue metrics.
Leverage quantitative & qualitative data for product insights.
Foster a culture of shared ownership and support.
Partner with departments such as Marketing and Sales for effective engagement strategies.
Build and maintain relationships with stakeholders.
Represent Product in leadership and board meetings.
Partner with Finance for revenue growth and operational efficiency.
Identify new revenue streams for sustainable growth.

LeadershipData AnalysisProduct ManagementUser Experience DesignCross-functional Team LeadershipFinancial ManagementProduct AnalyticsStrategic ManagementMarket ResearchSaaS

Posted 3 months ago

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