Respond to user inquiries on our mobile app and desktop.
Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner.
Track and record issues and data to inform the company of problems and requests for improvements.
Contribute to the SOPs to enhance overall team efficiency.
Collect, organize and summarize various customer cases to identify trends and potential system bugs.
Ensure customer issues are resolved promptly through high-quality service.
Continuously learn and adapt to new knowledge so you can provide the highest level of service.
Perform other duties as assigned.
Customer support
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About Palmstreet
Palmstreet is the premier live shopping app for rare plants, handmade crafts, and unique goods. Founded in 2020 by Instagram and Apple veterans, the platform has rapidly evolved from a plant identification app into a trailblazer in social commerce, connecting over 2 million passionate collectors and sellers. Palmstreet's mission is to empower entrepreneurs and fuel their growth by providing cutting-edge tools and a dynamic marketplace. They facilitate engaging, social online shopping experiences, bringing the charm of in-person discovery to a digital audience. The company has crossed the 3 million order milestone, demonstrating significant growth and user engagement. With over 5,500 active sellers, Palmstreet generates substantial revenue, with more than 20 sellers earning over $1 million annually. The platform supports diverse niches, from exotic plants and clean beauty products to live reptile sales, enabling sellers to reach broad and varied audiences.
How We Work
Palmstreet fosters a community-obsessed culture where trust and respect are paramount. They operate with a nimble, innovative team that values collaboration and mutual respect. The company is fully remote, allowing team members to live and work from anywhere, supporting a global team. Palmstreet emphasizes empathy in action, actively listening and responding to its community. Team members are empowered to take initiative and act decisively, reflecting a strong sense of ownership. They provide 24/7 human support for sellers, emphasizing a commitment to personalized assistance over automated solutions.
Engineering at Palmstreet
Engineers at Palmstreet are building scalable architecture to handle millions of users and process core user experiences like instant bidding and live interactions. They innovate core features such as live streaming and checkout processes, while also maintaining a reliable deployment pipeline. The backend services and APIs that power both web and mobile applications are built using Node.js and TypeScript. Engineers collaborate closely with product management, design, and infrastructure teams to build scalable products and services. You will own particular components, features, or systems, developing expert end-to-end understanding and successfully completing large-scope projects. Palmstreet utilizes technologies such as Common Crawl, DNSSEC, Mobile Non Scaleable Content, reCAPTCHA, Google Cloud CDN, Google Cloud Global Multi-Region, reCAPTCHA Enterprise, and Create React App.
Why Join Us
Shape the future of live shopping, revolutionizing online retail with creative and interactive platforms.
Collaborate with industry pioneers and influential investors, impacting product direction and innovation.
Solve complex challenges in social commerce, pushing boundaries and driving innovation.
Thrive in a flat, startup environment, taking full ownership of your projects within a supportive team.
Benefits & Perks
Competitive pay range for Senior Backend Software Engineer roles ($150,000 - $185,000 CAD).
Equity grants provided as part of the total compensation package.
Ability to live and work anywhere, as Palmstreet operates with a global, remote team.