Customer Support Salaries

Discover salary ranges for remote customer support positions. Compare compensation data and make informed career decisions.

Customer Support

Entry

Median high-range salary for Entry Customer Support jobs:

$50,000

This analysis is based on salary ranges collected from 3 job descriptions that match the search and allow working remotely. Choose a country to narrow down the search and view statistics exclusively for remote jobs available in that location.

The Median Salary Range is $45,000 - $50,000

25% of job descriptions advertised a maximum salary above $57,500.
5% of job descriptions advertised a maximum salary above $60,000.

Skills and Salary

Specific skills can have a substantial impact on salary ranges for jobs that align with these search preferences. Certain in-demand skills are highly valued by employers and can significantly boost compensation. These skills often reflect the unique requirements and challenges faced by professionals in these roles. Some of the most sought-after skills that correlate with higher salaries include Jira, Microsoft Office Suite and Customer support. Mastering these skills can demonstrate expertise and make individuals more competitive in the job market. Employers often prioritize candidates who possess these skills, as they can contribute directly to the organization's success. The ability to effectively utilize these skills can lead to increased earning potential and career advancement opportunities.

Jira
33% jobs mention Jira as a required skill. The Median Salary Range for these jobs is $45,000 - $60,000
Microsoft Office Suite
33% jobs mention Microsoft Office Suite as a required skill. The Median Salary Range for these jobs is $45,000 - $60,000
Customer support
67% jobs mention Customer support as a required skill. The Median Salary Range for these jobs is $40,752 - $48,252
- 25% of job descriptions advertised a maximum salary above $60,000.
Troubleshooting
67% jobs mention Troubleshooting as a required skill. The Median Salary Range for these jobs is $40,752 - $43,252
- 25% of job descriptions advertised a maximum salary above $50,000.
Communication Skills
33% jobs mention Communication Skills as a required skill. The Median Salary Range for these jobs is $36,504 - $36,504
Problem Solving
33% jobs mention Problem Solving as a required skill. The Median Salary Range for these jobs is $36,504 - $36,504
Customer service
33% jobs mention Customer service as a required skill. The Median Salary Range for these jobs is $36,504 - $36,504
RESTful APIs
33% jobs mention RESTful APIs as a required skill. The Median Salary Range for these jobs is $36,504 - $36,504
Time Management
33% jobs mention Time Management as a required skill. The Median Salary Range for these jobs is $36,504 - $36,504
Written communication
33% jobs mention Written communication as a required skill. The Median Salary Range for these jobs is $36,504 - $36,504

Industries and Salary

Industry plays a crucial role in determining salary ranges for jobs that align with these search preferences. Certain industries offer significantly higher compensation packages compared to others. Some in-demand industries known for their competitive salaries in these roles include healthcare technology, online communities and Customer Support. These industries often have a strong demand for skilled professionals and are willing to invest in talent to meet their growth objectives. Factors such as industry size, profitability, and market trends can influence salary levels within these sectors. It's important to consider industry-specific factors when evaluating potential career paths and salary expectations.

healthcare technology
33% jobs are in healthcare technology industry. The Median Salary Range for these jobs is $45,000 - $60,000
online communities
33% jobs are in online communities industry. The Median Salary Range for these jobs is $45,000 - $50,000
Customer Support
33% jobs are in Customer Support industry. The Median Salary Range for these jobs is $36,504 - $36,504

Disclaimer: This analysis is based on salary ranges advertised in job descriptions found on Remoote.app. While it provides valuable insights into potential compensation, it's important to understand that advertised salary ranges may not always reflect the actual salaries paid to employees. Furthermore, not all companies disclose salary ranges, which can impact the accuracy of this analysis. Several factors can influence the final compensation package, including:

Negotiation: Salary ranges often serve as a starting point for negotiation. Your experience, skills, and qualifications can influence the final offer you receive.
Benefits: Salaries are just one component of total compensation. Some companies may offer competitive benefits packages that include health insurance, paid time off, retirement plans, and other perks. The value of these benefits can significantly affect your overall compensation.
Cost of Living: The cost of living in a particular location can impact salary expectations. Some areas may require higher salaries to maintain a similar standard of living compared to others.

Jobs

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🔥 Customer Support Associate (Remote - West Coast)

Posted 17 days ago

📍 United States

💸 36504.0 USD per year

🔍 Customer Support

🏢 Company: Squarespace👥 1001-5000💰 Post-IPO Secondary over 1 year agoDeveloper Tools Publishing E-Commerce Platforms Web Design Software

🔧 Requirements

1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
Expertise with written communication and the ability to spot spelling and grammar errors
Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

💡 Responsibilities

Respond to customer-submitted live chats and email in a timely manner
Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat

Communication Skills Problem Solving Customer service RESTful APIs Time Management Written communication Adaptability Account Management Troubleshooting Active listening JSON Customer support

Posted 17 days ago

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🔥 Remote Customer Support Specialist (P&C)

Posted 29 days ago

📍 United States

🧭 Full-Time

💸 18.0 - 21.0 USD per hour

🔍 Insurance

🏢 Company: Jerry👥 101-250💰 $110,000,000 Series C over 1 year ago🫂 Last layoff about 2 years agoArtificial Intelligence (AI)InsurTech Insurance Auto Insurance

🔧 Requirements

NOT STATED

💡 Responsibilities

Respond to inbound calls from existing customers
Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Customer service Empathy Active listening Technical support Customer support

Posted 29 days ago

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🔥 Customer Support Associate

Posted about 1 month ago

📍 California, United States, Washington, United States, Oregon, United States

🧭 Full-Time

💸 45000.0 - 60000.0 USD per year

🔍 Healthcare technology

🏢 Company: Valer👥 11-50 Data Integration Software Engineering Information Technology Software

🔧 Requirements

High School Diploma or Bachelor's Degree.
1-2 years of prior support experience.
Experience with Windows, Microsoft Office Suite, Slack, and Jira.
Flexibility in hours.
Ability to work urgently and multitask.
Excellent Customer Service and attention to detail.
Strong analytical and verbal communication skills.

💡 Responsibilities

Serve as primary point of contact for Support Tickets.
Collaborate with Engineering, Customer Success, and Customers.
Respond to customers by email.
Log into Customer Instance to resolve customer tickets.
Assist with obtaining portal credentials and attend related meetings.
Maintain records in Dashlane and provide exceptional customer service.
Track resolution progress and give status updates to customers.
Apply company policies to resolve customer issues and log all requests.

Jira Microsoft Office Suite Customer support

Posted about 1 month ago

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🔥 Customer Support Specialist (APAC)

Posted about 1 month ago

📍 APAC

🧭 Full-Time

💸 45000.0 - 50000.0 USD per year

🔍 Online communities

🏢 Company: Circle.so

🔧 Requirements

Strong alignment with company values.
Proficient in English at CEFR Level C2 / ILR Level 5.
1+ years of experience in a customer support role, ideally in SaaS.
Strong written and verbal communication skills.
Excitement for being part of a startup with strong traction.
Skilled at understanding and implementing technical workflows.
Desire to understand customer needs and provide support.
Team player thriving in a collaborative work environment.
Eagerness to learn and embrace new product developments.

💡 Responsibilities

Prioritize customer issues across email, chat, and community channels.
Become an expert on the Circle product and internal staff admin tool.
Advise creators on solutions for launching and building communities.
Troubleshoot issues across desktop, mobile browsers, and mobile apps.
Escalate feedback to improve the product.
Collaborate with engineers and designers on complex technical issues.
Identify trends from inquiries to suggest proactive solutions.
Collaborate with a global team through Notion, Slack, and Zendesk.

Troubleshooting Technical support SaaS

Posted about 1 month ago

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🔥 Customer Support Adviser, Calls

Posted about 1 month ago

📍 UK

🧭 Full-Time

💸 24750.0 - 27000.0 GBP per year

🔍 Financial Services

🏢 Company: Monzo👥 1001-5000💰 Secondary Market 5 months ago🫂 Last layoff almost 5 years agoFinancial Services Banking Wealth Management FinTech

🔧 Requirements

Passionate about delivering outstanding customer service and continuously improving experiences.
Strong communication skills, including active listening and clear responses.
Enjoy helping customers over the phone and solving their issues.
Resilience in dealing with emotionally charged situations.
Understanding of regulatory requirements regarding customer interactions.
Ability to multitask and switch contexts among different support channels.
Quick learner and inquisitive to enhance personal knowledge.
Skill in balancing customer engagement with efficiency.
Tech literate and capable of using various systems.
Availability for initial training during regular business hours.

💡 Responsibilities

Be the first point of contact for customers over the phone and ensure their issues are resolved smoothly.
Handle a variety of calls, demonstrate empathy, build rapport, and act in the best interest of customers.
Identify and redirect customers to appropriate teams when necessary for quicker resolutions.
Support other business areas during peak times with transferable skills.

Communication Skills Problem Solving Customer service Empathy Technical support

Posted about 1 month ago

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🔥 Norwegian Customer Support Agent

Posted about 2 months ago

📍 Malta

🧭 Full-Time

💸 1711.05 EUR per month

🔍 Digital security

🏢 Company: speakit

🔧 Requirements

Previous experience is not required.
Strong reading and writing abilities in Norwegian.
Basic to conversational skills in English.
Excellent computer proficiency.
Good decision-making skills and attention to detail.
A proactive mindset.

💡 Responsibilities

As a Customer Support Agent, you will respond to customer inquiries and complaints through email, without phone calls.
You will review content across marketplaces to ensure compliance with company guidelines and country-specific laws.
Your role contributes to creating a secure online space for users to interact safely.

Attention to detail Written communication Compliance Computer skills Customer support

Posted about 2 months ago

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🔥 Customer Support Specialist - (Pacific Time Hours)

Posted 3 months ago

📍 United States

🧭 Full-Time

💸 21.0 USD per hour

🔍 Pet insurance

🔧 Requirements

2+ years’ experience in a member-facing role.
Experience using and learning complex computer systems.
Work from home experience is a plus.
Fluency in French or Spanish is a plus.

💡 Responsibilities

Handle sensitive situations with empathy and care, exemplifying Trupanion values.
Utilize multiple systems to support members.
Quickly adapt to changes in responsibility, processes, and workflow in an ever-changing environment.
Assist members, ask probing questions, and problem-solve creatively.
Manage time efficiently to provide legendary service in a high-volume contact center.
Make genuine connections and adapt communication style to serve members.

Customer service Fluency in English Data entry Technical support

Posted 3 months ago

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🔥 Customer Support Engineer Returnship

Posted 4 months ago

🧭 Temporary

💸 35.0 USD per hour

🔍 Software Development

🔧 Requirements

Must have taken an extended career break and be seeking to re-enter the workforce.
At least 3-5 years’ experience in Technical Support or a position of similar nature in a software company.
3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
Capable of understanding the technical aspects of a complex system.
Strong technical troubleshooting skills and problem solving.
Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
Must have excellent communication skills and a passion for providing world-class service.
Experience of directly supporting enterprise-level customers.
Ability and desire to learn products and technologies.
Must be able to work independently as well as with others, as part of a domestic and international team.
Excellent time management, decision making, prioritization and organization skills.
Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server

💡 Responsibilities

Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
Document all technical inquiries.
Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.

Troubleshooting

Posted 4 months ago

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🔥 Customer Support Specialist

Posted 5 months ago

📍 Pakistan

🧭 Part-Time

💸 10 USD per hour

🔍 Digital products / WordPress themes

🏢 Company: ThemeSphere

🔧 Requirements

Excellent written communication skills, avoiding jargon, and making technical language easy to understand.
HTML & CSS Skills: Experience with tools like Chrome Dev Tools for small CSS edits.
WordPress experience of 2+ years for setting up websites from scratch.
Basic PHP knowledge for minor customizations.
A kind and calm personality, with a lot of patience and empathy.
Problem-solving skills for novel problems.
Ability to set up WordPress on your own computer.
Self-motivated and curious to learn and grow, able to work remotely.

💡 Responsibilities

Helping Customers with Themes: Answering questions related to installation, theme features/options, and guiding on customizations.
Troubleshooting any bugs/issues and offering workarounds where possible.
Creating bug reports.
Writing/updating documentation and user guides about theme features.
Testing theme features on new releases of the themes and plugins.

PHP HTML CSS Javascript jQuery Communication Skills Problem-solving skills

Posted 5 months ago

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🔥 Customer Support Agent - Mandarin speaking

Posted 5 months ago

📍 Malaysia

🧭 Full-Time

💸 3000 - 3500 MYR per month

🔍 Customer support and technology

🏢 Company: Sirius Support👥 51-100 Outsourcing Service Industry Small and Medium Businesses

🔧 Requirements

Prior experience in customer service or technical support in a high-volume, high-quality environment.
Ability to think quickly and respond effectively to dynamic situations.
Agile approach to handle various challenges and scenarios during calls.
Concise and precise communication skills to clearly articulate survey questions and record responses.
Proficient typing skills for efficient data entry.
A proactive, go-getter attitude with a commitment to achieving campaign goals.
Flexibility to work on rotating shifts as needed.

💡 Responsibilities

Attend to inbound calls, emails, and chats.
Handle and overcome objections professionally to ensure excellence in customer experiences.
Accurately enter data into the system, demonstrating keen attention to detail.

Agile Communication Skills Analytical Skills Collaboration Interpersonal skills

Posted 5 months ago

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