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Customer Support Specialist

Posted 2024-10-24

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💎 Seniority level: Entry, 2+ years

📍 Location: Pakistan

💸 Salary: 10 USD per hour

🔍 Industry: Digital products / WordPress themes

🏢 Company: ThemeSphere

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: PHPHTMLCSSJavascriptjQueryCommunication SkillsJavaScript

Requirements:
  • Excellent written communication skills, avoiding jargon, and making technical language easy to understand.
  • HTML & CSS Skills: Experience with tools like Chrome Dev Tools for small CSS edits.
  • WordPress experience of 2+ years for setting up websites from scratch.
  • Basic PHP knowledge for minor customizations.
  • A kind and calm personality, with a lot of patience and empathy.
  • Problem-solving skills for novel problems.
  • Ability to set up WordPress on your own computer.
  • Self-motivated and curious to learn and grow, able to work remotely.
Responsibilities:
  • Helping Customers with Themes: Answering questions related to installation, theme features/options, and guiding on customizations.
  • Troubleshooting any bugs/issues and offering workarounds where possible.
  • Creating bug reports.
  • Writing/updating documentation and user guides about theme features.
  • Testing theme features on new releases of the themes and plugins.
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