Customer Support Specialist

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Requirements:

• Excellent written communication skills, avoiding jargon, and making technical language easy to understand.
• HTML & CSS Skills: Experience with tools like Chrome Dev Tools for small CSS edits.
• WordPress experience of 2+ years for setting up websites from scratch.
• Basic PHP knowledge for minor customizations.
• A kind and calm personality, with a lot of patience and empathy.
• Problem-solving skills for novel problems.
• Ability to set up WordPress on your own computer.
• Self-motivated and curious to learn and grow, able to work remotely.

Responsibilities:

• Helping Customers with Themes: Answering questions related to installation, theme features/options, and guiding on customizations.
• Troubleshooting any bugs/issues and offering workarounds where possible.
• Creating bug reports.
• Writing/updating documentation and user guides about theme features.
• Testing theme features on new releases of the themes and plugins.