Customer Support Specialist
T
ThemeSphereDigital products / WordPress themes
PakistanPart-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- PHPHTMLCSSJavascriptjQueryCommunication SkillsProblem-solving skills
Requirements
- Excellent written communication skills, avoiding jargon, and making technical language easy to understand.
- HTML & CSS Skills: Experience with tools like Chrome Dev Tools for small CSS edits.
- WordPress experience of 2+ years for setting up websites from scratch.
- Basic PHP knowledge for minor customizations.
- A kind and calm personality, with a lot of patience and empathy.
- Problem-solving skills for novel problems.
- Ability to set up WordPress on your own computer.
- Self-motivated and curious to learn and grow, able to work remotely.
Responsibilities
- Helping Customers with Themes: Answering questions related to installation, theme features/options, and guiding on customizations.
- Troubleshooting any bugs/issues and offering workarounds where possible.
- Creating bug reports.
- Writing/updating documentation and user guides about theme features.
- Testing theme features on new releases of the themes and plugins.
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