Monzo

👥 1001-5000💰 Secondary Market 8 months ago🫂 Last layoff almost 5 years agoFinancial Services Banking Wealth Management FinTech💼 Private Company

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Monzo is a digital bank based in the UK that offers a range of financial services, including personal banking, business banking, and financial crime operations. They focus on leveraging technology for banking solutions and are currently hiring for various positions in decision science, product management, security, and analytics.

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Jobs at this company:

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🔥 Fraud Investigator - Pursue

Posted 1 day ago

📍 UK

🧭 Full-Time

💸 26000.0 - 29400.0 GBP per year

🔍 Banking

🔧 Requirements

A strong knowledge of common fraud typologies
Excellent English written & verbal communication skills
Ability to be persuasive and empathetic
Strong expertise in investigating, problem solving and decision making
Ability to work well independently & be collaborative with the wider team
Ability to work to deadlines
Values driven approach in line with Monzo’s core values

💡 Responsibilities

Investigating and actioning fraud reports received from other financial institutions
Probing for further evidence where needed
Using Monzo’s values to investigate claims with empathy and attention to detail
Investigating and reporting fraud to other banks when our customers have been a victim of fraud
Triaging and taking initial action on inbound communications from a range of institutions
Creating and actioning indemnities and defunds where needed
Writing Suspicious Activity Reports (SARs)
Reporting to CIFAS
Completing CIFAS bank checks

Problem SolvingAttention to detailEmpathyWriting

Posted 1 day ago

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🔥 Team Manager, Core Banking, Part Time

Posted 1 day ago

📍 United Kingdom

🧭 Part-Time

💸 25760.0 - 30320.0 GBP per year

🔍 Banking

🔧 Requirements

Significant team management, leadership or coaching experience in a customer operations environment.
Experience in a regulated environment is a bonus!
Can draw upon and articulate previous experiences (what's worked well and what's worked not so well)
Are empathetic and and work well with people
Are very hands-on and solve problems when you spot them
Are comfortable moving fast and in control
Are comfortable making decisions in ambiguous situations
Have spoken to your Team Manager and got their approval to apply

💡 Responsibilities

Supporting part time COps within the evening space
Taking COps through their onboarding and route to competency journey
Working autonomously and proactively, making decisions with limited information and often when you are the only available manager online
Instilling a strong customer-centric culture and making sure everyone stays focused on what really matters: helping our customers with their personal financial lives
Delivering strong and effective coaching sessions
Coaching and supporting your team to achieve their personal, professional and performance goals
Empowering others to spot opportunities to make a difference to customers and Monzo’s ways of working
Helping your team with the most difficult queries and building their knowledge around complex issues
Supporting and coaching a multi-skilled squad, including those new to role
Regularly reviewing the quality of your team’s customer interactions to identify areas of potential improvement, both individually and structurally
Building and managing a high performing squad - including performance management processes.
Motivating your squad – we're growing fast and need to make sure COps stay engaged during challenging periods of demand
You will also the be point of contact for team member escalations, so need to be comfortable taking and making phone calls
Holding weekly feedback and development sessions with the individuals in your squad, along with team-meetings, performance reviews and daily updates
Using data to spot trends and understand performance gaps
Leading and taking ownership for managing all business changes within your squad
Supporting the wider evening and overnight team with escalations, coaching needs and day to day team manager duties

LeadershipPeople ManagementCross-functional Team LeadershipOperations ManagementCommunication SkillsProblem SolvingCustomer serviceCoachingTeam managementCustomer Success

Posted 1 day ago

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🔥 Technical Manager, Financial Crime, EU (Fluent Spanish and English)

Posted 2 days ago

📍 UK

🧭 Full-Time

💸 37400.0 - 48000.0 GBP per year

🔍 Financial Crime

🔧 Requirements

Strong English written and verbal communication skills.
Fluent in Spanish both written and verbal communication skills (to at least CEFR C1 level).
Extensive subject matter expertise in Financial Crime (FinCrime) with a strong understanding of policies and regulations.
A strong understanding of financial crime, legislation and regulations within Spain.
Significant experience in conducting complex Financial Crime investigations with limited or no supervision to resolution.
The ability to handle complex escalations within the Financial Crime domain.
Significant experience identifying trends and delivering Financial Crime technical training and coaching.

💡 Responsibilities

Investigating the most complex and high-risk financial crime cases, ensuring accurate and efficient resolution within service level agreements.
Serving as the final point of technical escalation and approval for Financial Crime Investigators and Team Managers, including resolving quality challenges.
Providing specialist knowledge, coaching, and constructive feedback to Financial Crime Investigators and Team Managers to enhance service, quality, and performance.
Working with Control Owners, Analysts, and Product Partners to test, launch, and embed new tasks, processes, or rules, and leading their implementation.
Supporting operational effectiveness through deep dives, identifying knowledge gaps, and providing product/process feedback to improve tools and risk management.
Final point of escalation for onboarding decisions in high risk/complex cases.
Supporting our Learning and Development Team to create new learning materials and guidance for workshops and training sessions.

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceComplianceCoachingTrainingRisk ManagementTeam managementFinancial analysisEnglish communication

Posted 2 days ago

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🔥 Global Indirect Tax Lead

Posted 2 days ago

📍 United Kingdom

🧭 Full-Time

💸 115000.0 - 125000.0 GBP per year

🔍 FinTech

🔧 Requirements

You’re a qualified accountant and/or qualified tax advisor
You have significant experience working inhouse in VAT, ideally including in FinTech or other Financial Services
You’re an experienced people manager
You’re energetic and are hands-on with your work, tackling whatever needs doing to make things happen
You enjoy the challenges that come with expansion
What we’re doing at Monzo excites you

💡 Responsibilities

Owning all of our VAT and other indirect tax compliance and reporting processes and controls, both in the UK and overseas. This will include designing the new processes required as we continue to expand internationally
Assisting the business with indirect tax advice on an adhoc basis, both in the UK and overseas. This could be in relation to new contracts, new products, new operating models, or expansion into new countries.
Designing and owning the Group’s indirect tax strategy, both in the UK and internationally, and you’ll be responsible for keeping on top of changes in indirect tax rules and practice.

People ManagementAccountingComplianceBudgetingFinancial analysis

Posted 2 days ago

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🔥 Share Plans Senior Manager

Posted 4 days ago

📍 United Kingdom

🧭 Full-Time

🔍 Financial Services

🔧 Requirements

Experience in managing share plans either in-house or in advisory/administrator capacity.
Excellent analytical, communication, and project/BAU management skills.
Strong attention to detail and accuracy in handling complex data.
Strong communication skills, with the ability to explain equity concepts clearly to diverse audiences.
The ability to manage multiple priorities and deadlines effectively.
A collaborative mindset and ability to work cross-functionally.

💡 Responsibilities

Supporting the Head of Share Plans with project management on strategic projects - developing comprehensive project plans and trackers outlining tasks, timelines, resources, and milestones.
Overseeing all operational aspects of Monzo’s share plans, including grant, vesting, and exercises.
Managing third-party administrators and KPIs to ensure smooth execution of share plan operations and data accuracy.
Process and control governance, identifying process improvements and ensuring efficiency.
Monitoring and addressing employee queries related to share plans.
Developing strategy for communication campaigns and review informational materials to increase awareness and understanding of equity programs.
Partnering with tax, legal, finance to ensure equity programs are operated in compliance with remuneration regulations, tax and legal requirements.
Preparing of RemCo and Board papers.
Developing and preparing reports for executive leadership and other stakeholders, detailing share plans metrics and trends.

Project ManagementData AnalysisHR ManagementFinancial ManagementCommunication SkillsAttention to detailOrganizational skillsComplianceReportingStakeholder management

Posted 4 days ago

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🔥 Fraud Investigator - Prevent

Posted 4 days ago

📍 UK

🧭 Full-Time

💸 26000.0 - 29400.0 GBP per year

🔍 Financial Services

🔧 Requirements

Experience in banking or other financial services such as FOS, HMRC
Excellent English written & verbal communication skills
Familiarity with common fraud typologies

💡 Responsibilities

Gathering evidence from flagged transaction data
Use of Monzo’s values to investigate the nature of suspicious transactions with empathy and attention to detail over the phone and via chat
Use of Monzo’s values to reassure and support customers through the process of identifying active fraud
Independently make decisions on cases and release or block flagged transactions
Collaboratively make decisions on cases and release or block flagged transactions
Triaging cases
Reviewing limit increase requests from customers
Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance)
Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their Monzo account
Providing advice and support to victims of fraud on how they can protect themselves in the future
Completing any post-investigation activity as required

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailWritten communicationEmpathyVerbal communicationActive listeningEnglish communication

Posted 4 days ago

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🔥 Incident & Crisis Framework Manager (1lod)

Posted 4 days ago

📍 United Kingdom

🧭 Full-Time

💸 59500.0 - 80500.0 GBP per year

🔍 Fintech

🔧 Requirements

A strong background in banking or fintech, with demonstrable experience in Incident Management, Crisis Management, and/or Operational Resilience.
Skilled in leveraging advanced incident management tools (e.g., Jira Service Management, incident.io, PagerDuty, Slack) and an interest in how AI-powered solutions can optimise response times and processes.
The ability to effectively influence and collaborate with diverse, cross-functional teams and engage confidently with executive-level stakeholders.
A talent for communicating complex information clearly and concisely to both technical and non-technical audiences, facilitating discussions, and knowing when to push back or seek buy-in.
A proactive approach to identifying opportunities to enhance incident and crisis management processes through data-driven insights and innovative strategies, ensuring alignment with business objectives.
The ability to thrive in a fast-paced, ambiguous, and evolving environment, remaining adaptable, proactive, and resilient.
A hands-on approach with excellent execution skills, experience managing multiple deadlines through to completion, and meticulous attention to detail.
You're a self-starter, comfortable making prioritisation decisions and working autonomously.
Genuine excitement about helping Monzo scale in a compliant, thoughtful, and controlled way, and a passion for our mission to make money work for everyone.
The ability to meet people where they are, act as a bridge between internal teams, and represent Monzo effectively before auditors, regulators, and our board.

💡 Responsibilities

Maintaining, maturing, and communicating the Incident Management Policy and wider Framework (including associated standards, procedures, and guidance).
Supporting business teams with their incident response roles and responsibilities throughout the incident and crisis management lifecycle.
Communicating effectively on Incident and Crisis Management matters and promoting a culture of resilience throughout the organisation.
Driving post-incident reviews, root cause analysis, and continuous improvement initiatives to enhance our response capabilities.
Monitoring and interpreting evolving operational resilience regulations and supervisory expectations to ensure Monzo's Incident and Crisis Management approach remains compliant.
Preparing and presenting reports on Monzo's Incident and Crisis Management capability to the Conduct and Operational Risk Committee.
Supporting the delivery of scenario tests, workshops, and simulations, helping to identify resilience weaknesses and areas of improvement.
Oversee monthly horizon scanning and incident trend analysis process, feeding into Operational Risk reporting and the Operational Resilience Forum.
Ensuring that incident and crisis management plans are developed, understood, regularly tested, and maintained effectively.
Supporting the delivery of Incident and Crisis Management requirements in Monzo EU and US, ensuring alignment across all jurisdictions.
Supporting the implementation of relevant Digital Operational Resilience Act (DORA) requirements, as well as entity-specific Incident and Crisis Management rules as they emerge.

SQLJiraCross-functional Team LeadershipCommunication SkillsCI/CDProblem SolvingComplianceReportingTrainingRisk ManagementStakeholder management

Posted 4 days ago

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🔥 Treasury Asset and Liability Manager

Posted 10 days ago

📍 UK

🧭 Full-Time

💸 70600.0 - 95000.0 GBP per year

🔍 Banking

🔧 Requirements

An understanding of Treasury processes and risk management activities.
Experience in Treasury modelling and methodology designs.
Have the ability to apply strategic thinking and planning skills to formulate, execute and translate business strategy to determine priorities and goals for the business.
Have knowledge and experience of the ALM system and configurations required.
You can demonstrate leadership and ability to initiate and drive Treasury initiatives.
You hold an in-depth understanding of the risks embedded in different banking book products.
You have proven experience within a regulated financial institution/retail bank environment
Strong awareness and understanding of the wider business, economic and regulatory environment.
You have excellent facilitation skills to regularly assess needs and views product owners, senior management team in relation to the product profitability.
You have excellent relationship building skills demonstrating ability to listen, influence, present and communicate with different internal and external stakeholders.

💡 Responsibilities

Overseeing and reporting performance metrics into governance committees and forums
Assisting with developing ALM policies and procedures and performing control monitoring
Ensuring appropriate oversight of balance sheet and off balance sheet new and existing products and their impacts on IRRBB and Liquidity metrics is accurately captured
Engaging with the wider Finance on the Bank Profitability activities
Owning the configuration of the ALM system
Ensuring policy and procedures documentation is in line with the requirements
Managing and reporting liquidity, funding and IRRBB metrics in a timely manner
Helping to innovate and improve the effectiveness of the liquidity management framework, risk management processes to ensure they work for Monzo
Fostering positive and collaborative relationships with all stakeholders
Contributing to the development and implementation of the Stress testing activities related to the Interest Rate risk, Liquidity and Funding risk and CSRBB measurements

ReportingRisk ManagementStakeholder managementFinancial analysis

Posted 10 days ago

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🔥 Collections Strategy Analyst

Posted 12 days ago

📍 United Kingdom

🧭 Full-Time

💸 45000.0 - 65000.0 GBP per year

🔍 Banking

🔧 Requirements

You have experience of working with external partners including relationship management and auditing
You have experience in Collections and Recoveries strategies
You understand the regulatory landscape including CONC, SYSC, Consumer Duty and the CCA
You have leadership experience (directly or indirectly) and you are able to drive forward strategic projects
You can identify, articulate and mitigate risks associated with strategic changes
You have strong judgement, and can make trade-offs between what is desired with what is feasible
You have a proven ability to gain approval for proposed business changes
You are comfortable working in a fast-moving, ambiguous and changing company
You have experience working cross-functionally with engineering, risk, operations and finance teams
You are a collaborative, strategic problem solver who loves working hard towards a deadline
You give customers in financial difficulty the best outcome is at the heart of what you do

💡 Responsibilities

Helping to deliver a number of strategic changes which consistently lead to good customer outcomes whilst also protecting Monzo's interests
Working with analysts, product managers, engineers and operations staff across Monzo to implement proposed changes
Using qualitative and quantitative data sources to analyse the impact of recent changes as well as some monitoring of the overall portfolio performance
As a senior member of the team, you will be supporting the growth and development of more junior team members.
Working with external partners, to ensure they adhere to Monzo’s standards and provide good customer outcomes
Documenting and using data to ensure the execution of our strategy is in line with expectations with the right governance, control and monitoring.

Project ManagementSQLBusiness AnalysisData AnalysisAnalytical SkillsCustomer serviceComplianceRisk ManagementStakeholder managementStrategic thinkingFinancial analysis

Posted 12 days ago

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🔥 Collections Strategy Manager

Posted 12 days ago

📍 UK

🧭 Full-Time

💸 68000.0 - 90000.0 GBP per year

🔍 Financial Services

🔧 Requirements

Have experience in a senior strategic role within collecions & recoveries, preferably in the financial services sector.
You have a proven track record of developing and implementing successful collections and recoveries strategies that demonstrably improve performance while prioritising positive customer outcomes.
Have in-depth knowledge of relevant regulatory frameworks and compliance requirements (e.g., FCA, Consumer Duty and CCA).
You have strong analytical and problem-solving skills, with the ability to interpret complex data and translate insights into actionable strategies.
Have excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
You have demonstrable experience in driving change and process improvements within a collections environment.
You have a strong understanding of the credit lifecycle and risk management principles.
Have experience in managing and overseeing digital collections strategies & self-serve solutions
Are proficient in SQL for data extraction, manipulation and analysis is desirable.

💡 Responsibilities

Design, develop, and implement comprehensive and data-driven collections and recoveries strategies across all stages of delinquency, ensuring alignment with business objectives and a strong emphasis on fair customer outcomes.
Continuously evaluate and refine strategies based on performance analysis, market trends, regulatory changes, and customer feedback to optimise effectiveness and efficiency.
Help develop and manage segmentation strategies to tailor approaches to different customer circumstances, promoting personalised and empathetic solutions.
Champion the use of digital tools and innovative technologies to enhance collections processes and customer engagement.
Embed a customer-centric culture within all collections and recoveries processes and interactions.
Monitor key performance indicators (KPIs) specifically related to customer outcomes, such as forbearance effectiveness and customer satisfaction.
Ensure all strategies and processes are designed to treat customers fairly, with a particular focus on identifying and supporting vulnerable customers.
Work collaboratively with customer experience and complaints teams to identify areas for improvement in collections journeys.
Utilise data analytics to monitor portfolio performance, identify trends, and uncover actionable insights to inform strategic decisions and optimise recovery rates.
Partner with data science and analytics teams to build predictive models and enhance targeting and decision-making capabilities.
Help lead, mentor, and develop a high-performing team
Represent the Collections and Recoveries strategy in senior management forums and contribute to broader business initiatives
Working with external partners, to ensure they adhere to Monzo’s standards and provide good customer outcomes
Ensure all collections and recoveries strategies and activities are fully compliant with relevant legal and regulatory requirements (e.g., FCA, CONC, Consumer Duty).
Maintain a strong understanding of the evolving regulatory landscape and implement necessary changes to ensure ongoing compliance.
Identify, assess, and mitigate risks associated with collections and recoveries activities.
Oversee the development and maintenance of clear policy and procedure documentation.

LeadershipProject ManagementSQLData AnalysisCommunication SkillsCustomer serviceComplianceRisk ManagementStakeholder managementStrategic thinkingFinancial analysisData modelingData analyticsChange ManagementCustomer Success

Posted 12 days ago

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