Monzo

πŸ‘₯ 1001-5000πŸ’° Secondary Market 3 months agoπŸ«‚ Last layoff over 4 years agoFinancial ServicesBankingWealth ManagementFinTechπŸ’Ό Private Company
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Monzo is a digital bank based in the UK that offers a range of financial services, including personal banking, business banking, and financial crime operations. They focus on leveraging technology for banking solutions and are currently hiring for various positions in decision science, product management, security, and analytics.

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Jobs at this company:

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πŸ“ UK

🧭 Full-Time

πŸ’Έ 110000.0 - 160000.0 GBP per year

πŸ” Financial Services / FinTech

  • Exceptional risk and control expertise from UK banks, financial services, or FinTech.
  • Proven ability to influence senior stakeholders and tackle complex issues in matrix environments.
  • Strong track record in managing first line risk with hands-on experience in growing new business β€˜in control’.
  • Data-driven control leadership.
  • Thriving in fast-paced settings with resilience, adaptability, and exceptional execution skills.
  • Exhibiting curiosity and collaboration, adept at asking insightful questions and quickly acting on new information.
  • Experience in fintech, deploying AI, or working in scaling environments or tech companies is a plus.

  • Leading a team of experts, balancing delivery with continuous improvement, and engaging with senior leadership to drive strategic impact.
  • Representing Monzo in external regulatory engagements and industry forums, managing requests and enhancing regulatory relationships.
  • Ensuring thorough execution of risk-based commitments and synthesizing insights from risk assessments to inform both current and future practices.
  • Aggregating and challenging outputs from risk assessments in the first line, making sense of combined results and focusing on historical and proposed practices.
  • Elevating Monzo’s control environment to greater maturity and scalability, pioneering a proactive approach to risk management.
  • Fostering positive relationships across the three lines of defense, addressing control gaps, implementing effective solutions, and promoting a transparent risk culture.

Risk ManagementStakeholder management

Posted 7 days ago
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πŸ“ UK

🧭 Full-Time

πŸ’Έ 85000.0 - 108000.0 GBP per year

πŸ” Banking/Financial Services

  • Experience in shipping world-class products at a fast-growing company.
  • Track record of building market-leading value propositions for growth.
  • Experience working with partners and integrations.
  • Data-driven approach with impact from experimentation and optimization.
  • Ability to work with diverse teams across various functions.
  • Strong motivational and inspiring leadership skills.
  • Passion for building customer value beyond business results.
  • Intellectual honesty and a continuous improvement mindset.
  • Skill in breaking down and solving complex problems.
  • Resilience and creativity to challenge the status quo.

  • As a Product Manager for Subscriptions, you’ll ensure meeting and exceeding subscriber needs.
  • Own and drive partnerships as a key value proposition.
  • Create a product strategy for long-term growth and short-term targets.
  • Collaborate with various teams to identify opportunities and ensure timely project delivery.
  • Lead planning and roadmap prioritization aligned with business goals.
  • Create experiences solving user needs and pain points.
  • Communicate product vision effectively to inspire others.

LeadershipProject ManagementAgileData AnalysisProduct ManagementCommunication SkillsMarket ResearchStakeholder management

Posted about 1 month ago
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πŸ“ UK

🧭 Full-Time

πŸ” Digital banking

  • Led teams delivering personalisation, recommendation, or search products.
  • Experience managing an organization of 50-100 individuals, including Engineering Leaders.
  • Push senior leaders for data-driven solutions.
  • Over ten years in shipping successful, customer-centric digital products.
  • Comfortable using data for analysis and decision-making.
  • Ability to work with diverse teams and build trust rapidly.
  • Experience in empowering marketing teams in paid acquisition channels.

  • Lead an organization of ~50 Engineers and Engineering Leaders.
  • Focus on user acquisition, engagement, and personal banking product growth.
  • Leverage machine learning to improve search, discovery, and personalization features.
  • Build foundational systems for a personalized financial experience.

Backend DevelopmentLeadershipCloud ComputingData AnalysisMachine LearningProduct Management

Posted about 1 month ago
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πŸ”₯ Complaints Adviser
Posted about 1 month ago

πŸ“ UK

🧭 Full-Time

πŸ’Έ 24750.0 - 27250.0 GBP per year

πŸ” Banking

  • Tenured FCA-regulated Complaints Adviser with extensive experience in sending final written responses.
  • Resilient and confident in dealing with customer problems over the phone.
  • Adaptable to change in a fast-growing business.
  • Detail-oriented with ability to reach fair outcomes.

  • Providing the best customer experience when handling customer complaints in writing and over the phone.
  • Supporting Root Cause Analysis and internal feedback loops to mitigate future customer problems.
  • Investigating complaints to give the right outcome.
  • Managing a caseload of customer problems and escalating as needed.

Empathy

Posted about 1 month ago
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πŸ“ UK

🧭 Full-Time

πŸ’Έ 140000 - 165000 GBP per year

πŸ” Financial Technology

  • Track record of technical excellence in delivering resilient systems, ideally in consumer products.
  • Experience in solving complex human + tech problems at scale.
  • Technical leadership experience across multiple teams to address optimization challenges.
  • Strong quantitative mindset and data-informed decision-making.
  • Comfortable in cross-functional teams dealing with ambiguity.
  • Experience or desire to work with Machine Learning specialists.
  • Demonstrable experience collaborating with senior non-technical stakeholders.

  • Partner with the Engineering Director to support technical leadership across multiple squads and engineers.
  • Identify and execute on opportunities with product and operational leaders to meet organizational goals.
  • Solve multi-faceted optimization challenges, including workforce management and customer support efficiency.
  • Contribute to both strategic planning and detailed execution of technical projects.
  • Lead architectural discussions to ensure robust and optimal system solutions.
  • Mentor and support the growth of engineering teams.

LeadershipArtificial IntelligenceMachine LearningStrategy

Posted about 2 months ago
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πŸ“ UK

🧭 Full-Time

πŸ’Έ 92500 - 125000 GBP per year

πŸ” Banking

  • Strong background in IFRS9 impairments.
  • Extensive experience in developing, validating, or monitoring Credit Models.
  • Strong analytical skills with a track record of delivering technical projects.
  • Proficiency in SQL and either Python or R; knowledge of a data visualization tool is a plus.
  • Ability to communicate complex issues clearly to non-experts.
  • Proactive self-starter mindset and team player.

  • Leading projects covering development, implementation, and maintenance of Stress Testing and Forecasting models.
  • Managing business critical processes such as ICAAP and Budgeting, including presentations to senior management and Execs.
  • Developing the next generation of performance tracking and analytics tools.
  • Maintaining economic-response models for scenario simulation and impairment.
  • Participating in monthly provisions processes and delivering outcomes to Monzo's senior team.

PythonSQLStrategyAnalytical SkillsCollaborationData visualization

Posted about 2 months ago
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πŸ“ UK

🧭 Full-Time

πŸ’Έ 110000 - 140000 GBP per year

πŸ” Financial Technology

  • Track record of leading technical work in ML model development and deployment in a fast-moving tech environment.
  • Experience with deep learning, graph-based, and/or sequence-based ML architectures.
  • Strong experience in writing production Python code and a strong command of SQL.
  • Ability to handle ambiguous problems and a passion for mentoring other ML practitioners.

  • Understand customers’ problems and support needs based on a variety of inputs.
  • Route customers to the right COp globally optimizing those routing decisions across millions of customers.
  • Automate the resolution of support needs through autonomous agents.
  • Aid customer support in decision-making and pattern detection.

PythonSQLMachine LearningCustomer serviceMentoringMicroservices

Posted about 2 months ago
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πŸ“ UK

🧭 Full-Time

πŸ’Έ 70000 - 90000 GBP per year

πŸ” Financial services

  • Extensive experience in unsecured retail lending (e.g. personal loans, credit cards, overdrafts).
  • Deep understanding of the unsecured retail lending market and pricing dynamics.
  • Experience developing and deploying underwriting strategies and credit models.
  • Strong analytical and data capabilities, technical coding skills (SQL required, Python and Looker plus).
  • Strong understanding of UK lending regulations.
  • Experience thriving in a fast-paced environment and improving products.
  • Strong communication skills for articulating complex problems to senior leadership.
  • Project management experience and collaborative skills with diverse teams.
  • Highly motivated to bring positive impact to customers and Monzo.

  • Leading initiatives to improve credit underwriting, boost growth, and manage portfolio risk.
  • Supporting the design and roll-out of new lending strategies by translating data patterns into insights.
  • Monitoring and iterating the performance of existing strategies.
  • Collaborating with various teams (engineering, marketing, product, risk) for product changes.
  • Developing credit control and portfolio management frameworks.
  • Refining credit models to assess new lending cohorts.
  • Building and maintaining databases and dashboards for data-driven decisions.
  • Supporting new product design and assessing portfolio performance.
  • Mentoring and up-skilling junior team members.

LeadershipProject ManagementPythonSQLMentoring

Posted about 2 months ago
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πŸ“ UK

🧭 Full-Time

πŸ’Έ 130000 - 160000 GBP per year

πŸ” Financial Services

  • Strong technical and delivery background with prior experience as a software engineer.
  • Experience managing at least 2-3 Engineering Managers.
  • Ability to support, coach and develop team members through regular feedback.
  • Partner with senior engineers to drive technical initiatives.
  • Build strong relationships with stakeholders across teams.

  • Lead across multiple teams in an organization of around 20-30 people.
  • Grow and build new engineering squads as needed.
  • Support the technical and delivery outcomes of the area.
  • Create an inclusive environment for team members to excel in their work.
  • Structure and organize the team for mission achievement.

Backend DevelopmentLeadershipProject ManagementSoftware DevelopmentAgileFrontend DevelopmentPeople ManagementProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAgile methodologiesMentoringAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationCoaching

Posted 2 months ago
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πŸ“ UK

🧭 Full-Time

πŸ’Έ 135000 - 165000 GBP per year

πŸ” Banking/Finance

  • Multiple years of experience leading technical work in ML model development and deployment.
  • Impact-driven with ownership of the end-to-end journey from business problem to production solution.
  • Solid grounding in SQL and Python; open to learning Go lang.
  • Experience in developing and shipping deep learning, graph-based, and sequence-based ML architectures.
  • Ability to explore ambiguous business problems in a rapidly growing organization.
  • Strong communication skills to explain ML ideas to non-domain colleagues.
  • Experience and passion for mentoring ML practitioners.

  • Provide key technical leadership as a Senior Lead ML Scientist.
  • Ship highly impactful ML-based solutions.
  • Identify the most impactful areas for solution development.
  • Mentor and support less experienced ML practitioners.
  • Collaborate with cross-functional squads.
  • Work end to end to deliver real-time models with measurable business impact.

LeadershipPythonSQLMachine LearningGo

Posted 2 months ago
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