- Having a demonstrable and significant positive impact on customer outcomes across the Monzo experience, both directly and indirectly.
- Having a tangible influence on Monzo's north star metrics and commercial outcomes.
- Prioritising the biggest opportunities for impact, and helping others do the same.
- Identifying the most important research questions for Monzo, flexing your focus between teams or domains in the company to do so
- Choosing the right method, often pioneering new approaches to running complex research projects beyond your and the team's comfort zone, levelling up our capabilities as you go
- Shaping projects and strategies that balance pace, quality and breadth of focus to have the most impact, delegating to others when appropriate.
- Drawing on a range of data sources and working closely with cross-discipline leaders where needed to robustly answer the questions that are most important to Monzo
- Communicating actionable user insights with such clarity that they are consistently used to define strategy across the organisation.
- Partnering closely with leaders beyond your discipline, and modelling better ways of cross functional working which raises the bar for all
- Translating your insights and Monzo's strategic direction into a clear and actionable plan for the teams you work with, helping us make progress towards our product vision.
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