- Compile data-driven reports with insights and actions for senior stakeholders, including weekly reports, MBRs, Ops Monitoring, and Domain WBRs.
- Create fully functional Looker dashboards and standalone management information for operations teams.
- Analyze complex data across Looker, Anaplan, Airtable, and Google Sheets, and write efficient SQL.
- Automate processes where possible to improve efficiency.
- Create dynamic burndown plans to forecast return-to-service dates and resolution timelines.
- Manage cross-domain incidents and take part in the Monday-to-Friday incident on-call rota.
- Conduct service deep dives to identify supply-and-demand gaps, manage task views and routing, and direct work appropriately.
- Work with global operations functions to meet performance expectations and assess the service impact of proposed changes.