Fraud Investigator - Pursue

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Requirements:

• A strong knowledge of common fraud typologies
• Excellent English written & verbal communication skills
• Ability to be persuasive and empathetic
• Strong expertise in investigating, problem solving and decision making
• Ability to work well independently & be collaborative with the wider team
• Ability to work to deadlines
• Values driven approach in line with Monzo’s core values

Responsibilities:

• Investigating and actioning fraud reports received from other financial institutions
• Probing for further evidence where needed
• Using Monzo’s values to investigate claims with empathy and attention to detail
• Investigating and reporting fraud to other banks when our customers have been a victim of fraud
• Triaging and taking initial action on inbound communications from a range of institutions
• Creating and actioning indemnities and defunds where needed
• Writing Suspicious Activity Reports (SARs)
• Reporting to CIFAS
• Completing CIFAS bank checks