Sirius Support

👥 51-100OutsourcingService IndustrySmall and Medium Businesses💼 Private Company
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Sirius Support is a global, fully remote outsourcing company specializing in providing high-quality customer support and technical services across diverse technology platforms. Founded in 2019, we've rapidly grown to a team of 51-100 employees, leveraging our expertise to deliver exceptional customer experiences for a wide range of clients. Our unique approach combines a commitment to continuous process improvement with a people-first culture that fosters a supportive and engaging work environment. We achieve this by offering extensive training, coaching, and mentorship opportunities for our team members. Our tech stack includes WordPress, Google Tag Manager, and various mobile-friendly technologies, reflecting our focus on efficient and scalable solutions. We prioritize a collaborative, technology-driven environment where employees are empowered to contribute to continuous improvements through agile methodologies. We build human connections through technology, prioritizing work-life balance and promoting diversity and inclusion among our globally distributed team. Sirius Support's success is built on a foundation of continuous improvement, a commitment to employee development, and a strong focus on delivering exceptional results for our clients. Our dedication to remote work allows us to recruit top talent worldwide, creating a truly diverse and dynamic workplace. We're a fast-growing company, and our listed achievements on Crunchbase demonstrate our significant revenue and market impact within the outsourcing and service industry.

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📍 Malaysia

🧭 Full-Time

💸 3000 - 3500 MYR per month

🔍 Customer support and technology

  • Prior experience in customer service or technical support in a high-volume, high-quality environment.
  • Ability to think quickly and respond effectively to dynamic situations.
  • Agile approach to handle various challenges and scenarios during calls.
  • Concise and precise communication skills to clearly articulate survey questions and record responses.
  • Proficient typing skills for efficient data entry.
  • A proactive, go-getter attitude with a commitment to achieving campaign goals.
  • Flexibility to work on rotating shifts as needed.

  • Attend to inbound calls, emails, and chats.
  • Handle and overcome objections professionally to ensure excellence in customer experiences.
  • Accurately enter data into the system, demonstrating keen attention to detail.

AgileCommunication SkillsAnalytical SkillsCollaborationInterpersonal skills

Posted 3 months ago
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📍 EG

🔍 Customer support services

  • Prior experience in Customer or Technical Support in a high volume, high quality environment.
  • Ability to think fast on your feet and be agile in approach.
  • Quick and concise typing skills.
  • Proactive attitude and willingness to work on rotating shifts as needed.
  • Excellent command of the English language in comprehension, spoken, and written form.

  • Work on tickets sent in via the ticketing system.
  • Manage inbound technical support phone calls from customers.

Communication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Posted 3 months ago
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📍 South Africa

🔍 Outsourcing, Customer Support

  • A stable internet connection of at least 10 Mbps up and down.
  • A laptop or desktop, PC or Mac or Linux-based operating system, dual-core processor with at least 8GB of RAM.
  • A webcam and headset.
  • A quiet place to work.
  • A go-getter attitude and a willingness to learn and teach.
  • Energy and excellent ability to communicate with customers.
  • Excellent command of the English language - comprehension, spoken and written.

  • Making outbound calls to prospective clients.
  • Handling and overcoming objections.
  • Accurate lead entry with attention to detail.

Business DevelopmentJavaJavascriptCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Posted 3 months ago
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🔥 Technical Support
Posted 3 months ago

🧭 Full-Time

🔍 IT

  • High school diploma or equivalent; technical certifications a plus.
  • Prior remote IT support experience.
  • Familiarity with Office 365 applications.
  • Basic networking knowledge (TCP/IP, DNS, DHCP).
  • Strong problem-solving and communication skills.
  • Customer-focused and adaptable to new technologies.

  • Provide Level 1-2 technical support via phone, email, and remote access.
  • Diagnose and resolve hardware, software, and network problems.
  • Collaborate with team members and maintain detailed documentation.
  • Perform routine system maintenance tasks.
  • Proactively identify and prevent IT issues.
  • Ensure adherence to service level agreements (SLAs).
Posted 3 months ago
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🔥 Executive Assistant
Posted 3 months ago

📍 PH

🧭 Full-Time

🔍 Outsourcing, customer support

  • Have prior experience as an Executive Assistant in a high volume, high quality environment.
  • Think fast on your feet and be agile in approach.
  • Be concise and precise in communication.
  • Type quickly and well.
  • Have a go-getter attitude and proactive approach.
  • Be hyper-organized.

  • Provide administrative support, including calendar management, travel coordination, and correspondence assistance.
  • Act as a central point of contact, managing emails, reports, and communications, drafting and editing documents as needed.
  • Organize and maintain confidential documents and data. Conduct research and compile information for decision-making.
  • Assist in prioritizing tasks and tracking deadlines. Ensure efficient use of time and resources.
  • Coordinate meetings, prepare materials, and document minutes. Follow up on action items for timely completion.

Communication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Posted 3 months ago
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🔥 Outbound Sales Exec
Posted 3 months ago

📍 ANY

🧭 Full-Time

🔍 Customer support, technology

  • Stable internet connection of at least 10 Mbps up and down.
  • Laptop or desktop with specific OS and specifications.
  • Webcam and headset.
  • Quiet place to work.
  • Relevant sales experience of at least 2 years in B2B or B2C.
  • Experience with inside sales or remote sales/telesales is preferred.
  • Excellent communication skills and command of the English language.

  • Making outbound calls to prospective clients.
  • Handling and overcoming objections.
  • Ensuring accurate lead entry with attention to detail.

Communication SkillsAnalytical SkillsCollaboration

Posted 3 months ago
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