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Customer Support Associate (Remote - West Coast)

Posted 2 days agoViewed

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💎 Seniority level: Junior, 1+ years

💸 Salary: 36528.0 USD per year

🏢 Company: Squarespace👥 1001-5000💰 Post-IPO Secondary over 1 year agoDeveloper ToolsPublishingE-Commerce PlatformsWeb DesignSoftware

🗣️ Languages: English

⏳ Experience: 1+ years

Requirements:
  • 1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
  • Expertise with written communication and the ability to spot spelling and grammar errors
  • Proficiency with decoding conversations, identifying the cause, and aligning on end goals
  • Capability of prioritizing competing requests
  • Familiarity with the Squarespace platform
  • Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused
  • Currently live in: Arizona, Idaho, Utah, New Mexico, Oregon, or Washington.
Responsibilities:
  • Respond to customer-submitted live chats and email in a timely manner
  • Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
  • Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat
  • Stay up to date on new product features and improvements
  • Identify isolated customer experiences and escalate important issues
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