Squarespace

👥 1001-5000💰 Post-IPO Secondary over 1 year agoDeveloper Tools Publishing E-Commerce Platforms Web Design Software📈 Public Company

Website LinkedIn Email Facebook Twitter

Squarespace is a website building and e-commerce platform that helps users build brands, manage projects, and transact with customers through websites, domains, and marketing tools.

Related companies:

🏢 Samsara

👥 1001-5000 Wedding Events Event Management

Website LinkedIn Email Facebook

🏢 Axon

👥 1001-5000 Education

Website LinkedIn Email Facebook Twitter

🏢 ABBYY

👥 1001-5000💰 almost 4 years agoCommunications Infrastructure Analytics Data Visualization Software

Website LinkedIn Email Facebook Twitter

Jobs at this company:

Apply

🔥 Customer Support Associate (Remote - West Coast)

Posted 1 day ago

💸 36528.0 USD per year

🔧 Requirements

1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
Expertise with written communication and the ability to spot spelling and grammar errors
Proficiency with decoding conversations, identifying the cause, and aligning on end goals
Capability of prioritizing competing requests
Familiarity with the Squarespace platform
Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused
Currently live in: Arizona, Idaho, Utah, New Mexico, Oregon, or Washington.

💡 Responsibilities

Respond to customer-submitted live chats and email in a timely manner
Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat
Stay up to date on new product features and improvements
Identify isolated customer experiences and escalate important issues

Posted 1 day ago

Apply