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Squarespace

👥 1001-5000💰 Post-IPO Secondary over 1 year agoDeveloper ToolsPublishingE-Commerce PlatformsWeb DesignSoftware📈 Public Company
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Squarespace is a website building and e-commerce platform that helps users build brands, manage projects, and transact with customers through websites, domains, and marketing tools.

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Jobs at this company:

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🔥 Team Manager, Product Support
Posted 12 days ago

📍 Ireland (Republic of)

🧭 Full-Time

🔍 Software Development

  • 5+ years of people management experience, exhibiting leadership that inspires the team
  • Familiarity with domains, website hosting, and related internet infrastructure is a strong advantage
  • Comfortable building relationships with Product, Engineering and Design leadership
  • A skilled communicator with the ability to explain technical issues both internally to colleagues and externally to customers as needed
  • Experience in running programs, implementing iterative workflow improvements and project management, especially using Jira
  • Comfortable with navigating and overseeing change management as needed
  • Experience analyzing customer support volume while exhibiting a general understanding of data analysis
  • Oversee a subset of the global PSL group to ensure Product Support strategies are consistent across the organization
  • Oversee the daily activities of the Product Support Leads, including monitoring product launches, customer reported bugs and ensuring customer pain points are surfaced with relevant Product and Engineering leaders within targeted timelines
  • Lead global team meetings on a monthly basis to ensure the team stays aligned and that the team is informed of department and company projects
  • Work with Customer Operations leadership to evaluate impact, plan, and prioritize our product support strategy
  • Partner with Product, Engineering and Design leadership to ensure our processes for managing product launches and reporting customer pain points and bugs are efficient and foster a feedback loop between the different departments
  • Report on team performance, ensuring team members are productive, participate in annual headcount planning, and manage the hiring and onboarding process end to end
  • Coach their direct reports' performance and assist in their team's career development.

LeadershipProject ManagementData AnalysisPeople ManagementJiraProduct OperationsCross-functional Team LeadershipProduct DevelopmentCommunication SkillsMentoringReportingTeam managementCustomer supportChange ManagementCustomer Success

Posted 12 days ago
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🔥 Business Development Manager, Reseller / Channel Partnerships
Posted 12 days ago

📍 United States

💸 115500.0 - 180000.0 USD per year

  • 5+ years of professional experience relating to partnerships, business development, strategy, or product management
  • Experience developing, growing and optimizing key strategic B2B partnerships which are product-led and integration based, aligning business incentives with great user experiences.
  • Have a strong network to find the right partners for the company
  • Strong product sense, and comfort with considering basic technical feasibility of partner integration
  • A passion to grow a new promising line of business in the company
  • Excellent negotiations and communication skills, with the ability to lead and handle multiple partners at once without sacrificing attention to detail
  • Grow and manage new and existing Channel partnerships, under our rapidly growing Reseller Partnerships portfolio.
  • Identify strategic reseller partners and bring these opportunities to life from first contact to integration and launch.
  • Develop business proposals, structure projections and KPIs, and negotiate contracts.
  • Develop revenue models for partners' integrations projections and demonstrate opportunity size and impact to stakeholders.
  • Maintain direct and active relationships with partners, including proactively resolving business and technical issues and serving as an internal advocate
  • Become a subject matter expert in Squarespace's APIs, solutions and capabilities, in order to vet opportunities based on technical implementation while balancing business needs.
  • Communicate market opportunities, needs and partner feedback to teams to inform product roadmap and prioritization
  • Collaborate with design, product, engineering, legal, finance, marketing, and PR to launch new reseller partnerships
  • Track and communicate partner metrics, industry trends and the impact of these partnerships on business goals
  • Manage partnership pipeline and activities, develop rationale for identified opportunities, and validate of deal rationale and viability
  • Represent Squarespace in external meetings with senior executives from other companies

Project ManagementBusiness DevelopmentProduct ManagementAPI testingCommunication SkillsRESTful APIsRelationship buildingAccount ManagementNegotiation skillsClient relationship managementSales experienceMarket ResearchStrategic thinkingSaaS

Posted 12 days ago
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