Apply📍 United States
🧭 Full-Time
💸 70000.0 - 88000.0 USD per year
🔍 Software Development
- Experience working with performance targets and motivating others to exceed goals in an inclusive team environment
- 2+ years managing remote teams
- Background in written and verbal performance communications and providing feedback
- Experience driving solutions for operational and people management challenges
- Ability to foster team culture and unity directly with teams and wider global customer operations colleagues
- Experience with data analysis and project management
- Currently and permanently live within: Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Mississippi, Missouri, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, and Wisconsin.
- Create a positive team culture.
- Manage your team's adherence to company policies, performance expectations and support metrics
- Stay current on Squarespace product developments and policies and communicate with your team to support them through frequent changes
- Help contextualize new company and department programs to increase engagement and support.
- Represent the team's feedback to promote agreement and collaboration with internal partners
- Write and provide team member feedback during bi-annual review cycles and provide updates to compensation
- Foster a culture that values development.
- Encourage career development conversations in 1:1s, and find opportunities for your Associates/Advisors to work toward their career goals
- Partner with the Learning & Development team to coordinate training programs
- Help interview, hire and onboard new Associates/Advisors
- Handle sensitive case escalations for the team, applying customer service skills to directly resolve complex cases and help challenging customers
- Help with the support queues during peak chat and email hours
LeadershipProject ManagementData AnalysisPeople ManagementHR ManagementCommunication SkillsCustomer serviceAgile methodologiesMentoringWritten communicationCoachingInterpersonal skillsProblem-solving skillsVerbal communicationTrainingActive listeningRecruitmentStrong communication skillsTeam managementCustomer support
Posted 3 days ago
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