Servus Credit Union

👥 1001-5000CreditLendingFinancial ServicesBankingInsurance💼 Private Company
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Servus Credit Union: Reimagining Financial Fitness in Alberta Servus Credit Union is Alberta's largest credit union, providing a comprehensive range of financial services to members across the province. We've been a trusted partner for Albertans for over 80 years, helping individuals and businesses achieve their financial goals. Our recent merger with connectFirst Credit Union further strengthens our position as a leading financial institution, allowing us to offer even more innovative solutions and personalized service. Our commitment to member-centricity is reflected in our robust technology stack. We leverage tools like SQL, PowerBI, and Data Bricks to deliver data-driven insights and enhance member experiences. Our tech stack also includes iPhone/Mobile Compatible interfaces, Google Tag Manager, and other modern technologies. We prioritize a collaborative and supportive engineering culture, fostering continuous learning and professional development for our employees. We offer flexible work options to support work-life balance. At Servus, we're driven by our cooperative values – we believe in building strong communities and empowering our members. We value diversity, inclusion, and innovation, reflected in our inclusive work environment and commitment to community engagement. We encourage continuous learning and professional growth through numerous training and development opportunities. Our employees are also members, enjoying the benefits of profit sharing and a voice in our governance. Servus is experiencing significant growth, recently recognized as #1 in Canada on Forbes’ World’s Best Banks list for 2022. We're looking for talented individuals to join our team and help us continue to build a better world, one member at a time. We offer competitive compensation packages, performance-based incentives, and comprehensive benefits. Join Servus and become part of a dynamic, forward-thinking organization making a real difference in the lives of Albertans.

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📍 Canada

  • 5 years of proven experience with prospecting, sales, negotiation, and relationship development
  • Strong mortgage lending and underwriting experience
  • Professional experience in business development with previous sales experience required
  • Present a professional, confident, and informed demeanor that appropriately represents the Servus Brand and Values
  • Conduct a regular site call program to provide dealers with information and education on Servus’ products and services to develop increased application volume
  • Regularly attend referral network meetings – showcase yourself and Servus as an excellent partner for their purchasers
  • Prepare, complete, and submit mortgage applications through Credit Path and/or Filogix, as required
  • Facilitate the transition of a mortgage approval through to funding
  • Identify and prioritize suitable prospects to effectively develop and implement a value-added Business Development Strategy to acquire new referral relationships
Posted 6 days ago
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📍 Canada

🧭 Full-Time

🔍 Credit Union

  • In depth knowledge of the Microsoft SQL Server platform (2022, 2019, 2017, 2016).
  • Proficient in performance tuning and query optimization, including the utilization of Performance Monitor, SQL Profiler, and other related tools.
  • Experience configuring highly available systems with disaster recovery options for SQL Server.
  • Experience with backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication, and Always On.
  • Strong experience with SQL Server Integration Services (SSIS), SQL Server Analysis Services (SSAS), and SQL Server Reporting Services (SSRS).
  • Demonstrated advanced experience creating and managing databases in multi-remote-user database environments.
  • Scripting & Automation: Should be comfortable writing T-SQL scripts and working with source code repositories such as git.
  • Experience with PowerShell is desirable.
  • Experience with Azure Cloud Database Management in both IaaS and PaaS solutions is desirable.
  • Awareness of Schema Migration tools such as DBUp, Flyway, and Liquibase.
  • Familiarity with Linux/Unix including basic commands and shell scripting.
  • Responsible for day-to-day activities regarding the upkeep and availability of all database servers in the production and lower environments.
  • Responsible for database backup and recovery functions including scheduled tests of DR availability, including knowledge of MS SQL restoration and availability technologies such as Clustering, Replication and Always-On.
  • Lead project teams in performing DBMS installations, configurations and updates as per department standards.
  • Serve as a SME (Subject Matter Expert) for Microsoft SQL Server at Servus Credit Union.
  • Lead and evolve the database maintenance strategy for the enterprise.
  • Prepare and maintain accurate database management documentation relating to design, architecture, and operations.
  • Collaborate with stakeholders and Developers to determine impact of database changes.
  • Plan, coordinate and participate in the implementation of database maintenance operations.
  • Collaborate with Audit and Security stakeholders to plan, coordinate, monitor, and maintain security standards and measures.
  • Monitor and manage corporate databases to optimize performance, availability, resource use, and physical implementations, ensuring they meet business needs.
  • Coordinate scheduled database maintenance windows and communicate accordingly.
  • Provide on-call support as needed, responding within timelines as defined in On Call Policy and DBA SLA.
  • Address unscheduled database outages and performance issues by diagnosing errors, implementing recovery strategies, logging and tracking problems, escalating as needed, and participating in debriefings to prevent recurrence.
  • Perform incident diagnosis by examining individual SQL statements, tables, process and system architecture.
  • Tune individual SQL statements by rewriting, adding or modifying indexes or modifying database tables.
  • Address a variety of database integration issues including data access, data migration, integration and maintenance/conversion.
  • Maintain database support tools including database management software and related products.
  • Participate in defining and executing Servus' Azure SQL IaaS / PaaS support model.

GitMicrosoft AzureMicrosoft SQL ServerAzureAgile methodologiesLinuxDevOpsScripting

Posted 7 days ago
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📍 Alberta, Canada

🧭 Full-Time

🔍 Retail Banking

  • 2 years of successful sales experience with measured targets
  • high school diploma
  • Answering member inquires and provide exceptional member service via inbound calls, emails, chat, SMS, video calls.
  • Demonstrating excellent sales techniques, strong negotiation skills, and the ability to close deals, along with a professional telephone manner and strong multi-tasking abilities.
  • Providing consistently fantastic member experience by adhering to standards and guild lines.
  • Consistently being proactive in identifying and pursuing sales opportunities to match every member with the right products and solutions that enhance their financial fitness.
  • Assisting members regarding technical inquiries or requests related to their online and mobile banking needs (e.g., setting passwords, updating member database, security-related tasks, etc.).
  • Participating in individual, Contact Centre, and corporate campaigns while adhering to call quality standards

Communication SkillsProblem SolvingCustomer serviceNegotiationRelationship managementSales experienceFinancial analysisFinanceCustomer support

Posted 15 days ago
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